Hello, I just joined today. I just bought a tv off Amazon last week for the bedroom. I am getting ready to purchase another for the family room and haven't decided on which brand or what kind. I have a few but I will start another thread about that.
The tv I need help with is model # UN37EH5000. I went online and used some "recommended" settings. I will post those below. The issue I have, if it's really an issue I'm not sure, but I notice a white cloud or splotch in the center of the tv during dark scenes. If the tv show being watched goes to commercial, you know how there is that 1 or 2 second dead spot where the screen goes black? You can see it there and you can see it when powering off and there is that 2 second delay before it actually powers off.
Is this normal? I called Samsung CS this morning and explained the issue exactly like I did here. The lady said this IS normal. She stated that I should have the picture set on Standard or Movie and the backlight around 7. She said that the spot is normal and that it will go away within 1-2 weeks. She gave me a reference # in case it does not and said to call back.
I have DirecTV connected by HDMI. What do you all think?
Here are the settings that I am using. Since using these settings it's not half as bad but it's still there.
Backlight: 10 (this can be increased for darker rooms)
Tint (G/R): 49/51
Color Space: Native
White Balance: 25, 25, 25, 0, 30, 30
Dynamic Contrast: Off
Black Tone: Off
Flesh Tone: 0
Motion Lighting: Off
Color Tone: Warm 2
Size: Screen Fit
Digital Noise Filter: Auto
HDMI Black Level: (greyed out)
Film Mode: Off (greyed out)
LED Motion Plus: On