Your issue sounds severe, definitely something that's not going to clear up on it's own. They may send out a technician to replace the video processor board at your house. If they need to ship back, they will do it at their cost / risk. I have an E701i-A3 that developed bright white pixels on a "less bright" white screen shot as in hockey, otherwise the picture was perfect but they had me try a few things while I was on the phone, had me send pictures of the problem, then determined it needed to be replaced and within about a week, they shipped a new tv. The delivery service was great. they brought the new one in, helped me get the old one off the wall & mounted the new tv, turned it on & verified all was good. It was a new (2week old) tv, not a refurb & took the old one.