Sony KD-65X9005A and 4K media player FMP-X1 - AVS Forum
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post #1 of 10 Old 09-30-2013, 08:00 AM - Thread Starter
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I have a basic question regarding support of EU purchased Sony 4K TV,

 

We have bought a KD-65X9005A from Sony Europe it has Firmware PKG3.710EUA and the HDMI-4 port has been upgraded (also with support for HDCP 2.2)

We build broadcast systems and are presently showcasing 4K streaming with HEVC and traditional 1080 with H264. 

We took our Demo kit including the TV to the USA for a showcase and where hoping to demonstrate the native 4K highbitrate content from Sony it's self. 

Probably a bit stupid but we went to a store and bought the 4K Media player FMP-X1 and tried to connect it to the TV set but without any luck. 

Does anyone know what the exact reason is for this it comes up with the generic "Cannot connect to 4K media player, please reffer to operation instructions" error that doesnt really help much. They're connect via ethernet cable directly into the router, and if I check inside the router I can see both MAC addresses bound to an local IP in the same subnet. The router is connected to a coporate AT&T internet service. 

Am I overlooking something, or is it just the simple matter of the TV having a Eoropean Firmware version, in the latter case does anyone have any luck requesting a firmware change with sony to an US version ?

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post #2 of 10 Old 09-30-2013, 09:46 AM
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Greetings eXaVision,

Thank you for your message.

I'm Pat with the Sony Support USA Team.

If you are outside the US, please visit the Sony Global Web site (http://www.sony.net/SonyInfo/Support/ ) for information on contacting the Sony Support Center in your region.

Thank you again,
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post #3 of 10 Old 10-01-2013, 10:55 AM
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The FMP-X1 is not meant to work outside of the US. I'd assume that also means that it will only work on US-spec Sony 4K TV models (X900A, X850A).

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post #4 of 10 Old 10-29-2013, 07:14 AM - Thread Starter
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So after some more indepth analysis and debugging it is the HDCP handshake that fails and prohibits the 4K player from connecting to the Bravia, and here in Europe they will not do the firmware upgrade like in the US and Japan.

A bit of a sin that we spent the money on this TV as it is a EU version nothing works in 4K and the 4K modus is absolutly useless sofar. 

Even other devices like a RED player, or Sony PMW-F55 wont work even when setting them to only output on 24 or 30Hz I get the same error message on the screen and nothing I cant do about this. What I also dont understand is the logic that this TV that has a very decent CPU is not able to playback 2160p MPEG4 files no matter what container I output it to even Ultraviolet is not accepted. As other brands do not have this issue I would suggest that sony steps up the game in this mid level device market and offers a bit more support to early adopters like they do apparently do in the US and Japan. Here in Europe they have no intrest in helping and becomes a bit frustrating given the fact we have a 7000Eur TV that is no better than a Samsung PS64F8500 (that can actually playback H265/HEVC) 

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post #5 of 10 Old 12-19-2013, 09:29 AM
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Sony 55/65X9005 HDMI 4K Signal Firmware Upgrade Released for EU Models

Firmware Version: PKG4.001EUA
Release Date: 19/12/2013

Benefits and improvements

• Improves the Network features' performance of your TV

• Only for KD-55X9005A and KD-65X9005: HDMI upgrade to v2.0 to support 4K 50/60p.
- 3840X2160p (50/59.94/60Hz) YCbCr 4:2:0 8bit
- 4096X2160p (50/59.94/60Hz) YCbCr 4:2:0 8bit

• Restrictions: only for use with TV sold in Europe. Not all models are sold in all countries.

TV's can be upgrated using their internal software upgrade search & automatic installation or by downloading the firmware from here.

I have just installed it here wink.gif

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post #6 of 10 Old 01-20-2014, 02:44 PM
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Hello

 

I have just tested the FMP-X1 player with a VW500ES after i have spend a lot of time to get my tablet to work with the US VPN using a asus router with US VPN inside i got it to work.

 

I can see the gallery on the projector, but when i try to play a movie it starts on the medie player, but i get a nice blue screen on the projector.

 

Is this because of wrong cable or just a firmware issue on this new projector.

 

Anybody who has some information on this topic ?

 

Thanks

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post #7 of 10 Old 02-01-2014, 08:51 PM
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I have the FMP-x1 connected to my TV. Your TV/projector has to be able to support 4K. If I try to play it back through my AVP it will show the menus but go to black for 4k. If I connect directly to my TV it will play back 4k. The thing I can't figure out is I was told it came with 10 movies free such as SALT, Bridge over... but I only see them for a paid amount. When I log into the SEN on the computer it says add devices - get your activation codes on screen from the device - I can't find them on my Sony TV or my Sony 4K media player.
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post #8 of 10 Old 02-02-2014, 12:46 AM
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Hi Boe

 

Can you try on your tablet to press show pin, then it will show the pincode on your TV. If you see the movies it's need to say $ free.... it's for the pre-installed movies.

 

Please remember that you also need to have your tablet setup to language "English - Us" otherwise you cant view the movies.

 

Thanks

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post #9 of 10 Old 06-06-2014, 10:47 AM
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Has anyone actually managed to get the FMP-X1 working with the European X9005? I'm dying to know.

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post #10 of 10 Old 11-16-2014, 02:54 AM
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Sony KD-65X9005A and 4K media player FMP-X1

I purchased the Sony FMP-X1 from Amazon US only after I got confirmation from the Sony Support in the UK, US and the Sony Support Center through their Support Center in the Philippines. They confirmed that this media player would work with the Sony KD65X9005A 4K smart tv in Europe. As with the other comments on this topic, I have not been able to pair this media player with the Sony 4K TV.

Another call to the Sony Service Center for the UK and Ireland (with the call center in Cairo, Egypt) came with a hopeful message that Sony in Europe would soon have a firmware upgrade to enable the FMP-X1 to work with the EU versions of the Sony 4K televisions. I was also assured that the early adopters of Sony's 4K televisions would be included min this forthcoming firmware upgrades.

This was in early November 2014. Hopefully, we can get this upgrade soon.
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