**Official** Samsung 4K UN55F9000, UN65F9000, and UN85S9 Thread - Page 76 - AVS | Home Theater Discussions And Reviews
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post #2251 of 2258 Old Today, 03:20 PM
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Originally Posted by WhiteJ View Post
So just to make sure this isn't an issue with the original box correct? I turned off auto update anyways.
Doesn't seem to be an issue with the original one connect unless you had an sek-2500u that updated firmware and screwed up the panel.

UN65F9000AFXZA + SEK2500U/ZA firmware version 1162.2
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post #2252 of 2258 Old Today, 05:15 PM
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In all fairness the issue has been going on for a week and they are now covering parts and labor, other manufacturers would ignore issues much longer. Heck, it took Apple 2 years to fix the texting issue, (if you left the iPhone and went to an Android you would not received all your texts) and their initial response was to get a new phone number. It is frustrating but the way I see it is Samsung is stepping up and doing the right thing in a short period of time. They really do need to have better quality control with testing these firmwares though.
I just got off the phone with them and they are still claiming no knowledge of the issue and that it's out of warranty and they have no intention of fixing it.
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post #2253 of 2258 Old Today, 06:28 PM
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Originally Posted by sikclown View Post
Doesn't seem to be an issue with the original one connect unless you had an sek-2500u that updated firmware and screwed up the panel.
Thanks now when the 3500 box comes out hopefully we can go from original to 3500 without the 2500.
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post #2254 of 2258 Old Today, 07:07 PM
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whats update
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post #2255 of 2258 Old Today, 07:08 PM
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we should post same problems on samsung support facebook page
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post #2256 of 2258 Old Today, 07:08 PM
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i am attaching my link
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post #2257 of 2258 Old Today, 07:09 PM
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https://www.facebook.com/samsungsupp...t=feed_comment
please write as much as we can so samsung will know how big is this problem
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post #2258 of 2258 Unread Today, 08:08 PM
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Guys I hope this gets fixed. I am not experiencing the issue but reading the way Sammy support is treating some of you is getting me pretty heated. Sorry for those with botched sets.
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