**Official** Samsung 4K UN55F9000, UN65F9000, and UN85S9 Thread - Page 78 - AVS | Home Theater Discussions And Reviews
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post #2311 of 2312 Unread Today, 05:54 AM
rlb
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Originally Posted by jcard48 View Post
Without my TV for 22 days (and counting). Filed complaint with BBB. Samsung now offering to exchange TV since the part needed to fix their problem is on backorder. So I'm in the same position as SumSam. What is an acceptable replacement if they can't get our exact TV (UN65F9000 with SEK2500 OCB)?

Sangnas got a UN65JS9500 - which others believe is worth it. I agree.

What should we non-experts watch out for?

I'll update what Samsung offers me once I get the email / phone call. It's been 1 day since it was approved so I'm waiting to hear.

BTW - so far, I'm happy with Samsung responsiveness to resolve this issue - even though it is taking nearly a month! Hopefully, my replacement experience will be good. Stay tuned.

The 65JS9500 is "way more" than worth it.


The 65JS9000 would be less; but also a good deal.


I would try to not go lower by saying the F9000 was "top of the line" and they should not replace it with less.
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post #2312 of 2312 Unread Today, 05:56 AM
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Originally Posted by rlb View Post
The 65JS9500 is "way more" than worth it.


The 65JS9000 would be less; but also a good deal.


I would try to not go lower by saying the F9000 was "top of the line" and they should not replace it with less.
They exchanged mine for the 65JS9500, make sure to ask for it in writing when you get the call.




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Last edited by sangnas; Today at 06:06 AM.
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Samsung Un55f9000 55 Inch 4k Ultra Hd Led Hdtv , Samsung Un65f9000 65 Inch 4k Ultra Led Hdtv
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