OFFICIAL Samsung 4k HU8550 and HU9000 thread - Page 112 - AVS Forum
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post #3331 of 7129 Old 07-22-2014, 08:33 AM
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Originally Posted by doctorwizz View Post
I lost all sound on my 3312 yesterday on any input. Didn't try net radio. Tried unplugging, nada. Was going to do a reset, but I went into options and turned off HDMI control. Fixt. Don't know what caused it. I havn't changed anything lately. But ARC is working now.
Also, I was getting no sound on the apps through optical the other day. Might have had something to do with this HDMI control. I am leaving it off for now. I don't need it.
Your ARC can't be working if you have HDMI Control turned completely off. It sounds like you had Both ARC and Optical going which might have caused an issue. If you currently have Optical plugged in and it is working then I would just stick with that; It seems the Older the Denon receiver, the flakier ARC is (in my experience).

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post #3332 of 7129 Old 07-22-2014, 08:46 AM
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Originally Posted by twisterrr View Post
So ARC stopped working again, resorted to just using optical out but now when i select DTS neo 2:5 i have no sound using netflix; however, dolby digital seems to work and I know that if I do a reset it will all work again even the ARC. It just seems that 2 resets in 2 days that own the tv seems too much I guess i will just settle for dolby digital and no ARC until maybe some future update fixes all this...
I am curious, why would you select DTS Neo 2.5 instead of Dolby on Netflix? Dolby will output the actual 5.1 sound. PCM and DTS Neo 2.5 just take 2 channels and matrix them into "surround sound". Dolby or DTS are the best choices when available. Then DTS Neo and PCM are about on par; DTS Neo is a bit louder.

As far as your ARC not working, what receiver are you using? I have found that the flakiness of my ARC has likely been my receiver's issue rather than my TVs.

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post #3333 of 7129 Old 07-22-2014, 08:48 AM
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Originally Posted by sikclown View Post
Your ARC can't be working if you have HDMI Control turned completely off. It sounds like you had Both ARC and Optical going which might have caused an issue. If you currently have Optical plugged in and it is working then I would just stick with that; It seems the Older the Denon receiver, the flakier ARC is (in my experience).
Damn you

OC you are correct. I forgot to un-assign optical.
ARC is not working when I turn HDMI control back on.
I want my x4100 now Denon! Not in Sept.

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post #3334 of 7129 Old 07-22-2014, 08:59 AM
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Originally Posted by doctorwizz View Post
Damn you

OC you are correct. I forgot to un-assign optical.
ARC is not working when I turn HDMI control back on.
I want my x4100 now Denon! Not in Sept.

On my Denon 2313ci ARC can be such a pain in the ass. It completely flaked on me several times and then I realized I had my optical plugged in. I then did everything in this order:

1) Turned off HDMI Control on Denon
2) Turned off HDMI-CEC on Samsung
3) Unplugged my optical cable
4) Turned everything off and unplugged my receiver for 10 minutes
5) Turned Receiver on then TV
6) Turned HDMI Control on in Denon
7) Turned HDMI-CEC on in Samsung and then go to sound menu and choose Receiver
8) Turn everything off one more time then turn on receiver and then TV

Also worth noting I turned off Auto Off in HDMI-CEC section of TV because my Receiver kept popping back on. What was happening was my Harmony remote was turning off my TV which was turning of my Receiver but then the Harmony would turn off the receiver which actually turned it back on. I know I could have fixed it via the Harmony setup but I was being lazy. Coincidentally, since I have turned off the Auto Off feature ARC has been rock solid. I really think the Denon wants/needs to be the first one powered on.
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post #3335 of 7129 Old 07-22-2014, 09:04 AM
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Originally Posted by sikclown View Post
On my Denon 2313ci ARC can be such a pain in the ass. It completely flaked on me several times and then I realized I had my optical plugged in. I then did everything in this order:

1) Turned off HDMI Control on Denon
2) Turned off HDMI-CEC on Samsung
3) Unplugged my optical cable
4) Turned everything off and unplugged my receiver for 10 minutes
5) Turned Receiver on then TV
6) Turned HDMI Control on in Denon
7) Turned HDMI-CEC on in Samsung and then go to sound menu and choose Receiver
8) Turn everything off one more time then turn on receiver and then TV

Also worth noting I turned off Auto Off in HDMI-CEC section of TV because my Receiver kept popping back on. What was happening was my Harmony remote was turning off my TV which was turning of my Receiver but then the Harmony would turn off the receiver which actually turned it back on. I know I could have fixed it via the Harmony setup but I was being lazy. Coincidentally, since I have turned off the Auto Off feature ARC has been rock solid. I really think the Denon wants/needs to be the first one powered on.
Thanks! I will try that in about 45 min and report back.

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post #3336 of 7129 Old 07-22-2014, 09:08 AM
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son of a @!%$^

opened up the browser yesterday morning on my 75" HU8550 beast and thought there was some dust near the left edge.

wiped the screen with a microfibre cloth and after close inspection i have a dead pixel that is causing the neighboring pixels both left and right to be slightly darkened as well. Everything else on this tv has been amazing, aside from netflix requiring a reset which wipes all my progress on the need for speed most wanted game download.

start a return process on a panel that has been amazing so far, such a shame, but like hell i am looking at that black dot on a white screen for then next n years. i can see the damn thing from 8 feet away. really sucks.
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post #3337 of 7129 Old 07-22-2014, 09:23 AM
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Originally Posted by doctorwizz View Post
Thanks! I will try that in about 45 min and report back.
Oh also I do still have the optical cable plugged into the back of my receiver out of laziness, I just unplugged it from the TV so it wouldn't output sound and confuse the Receiver.

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post #3338 of 7129 Old 07-22-2014, 09:25 AM
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Originally Posted by porsche948 View Post
opened up the browser yesterday morning on my 75" HU8550 beast and thought there was some dust near the left edge.

wiped the screen with a microfibre cloth and after close inspection i have a dead pixel that is causing the neighboring pixels both left and right to be slightly darkened as well. Everything else on this tv has been amazing, aside from netflix requiring a reset which wipes all my progress on the need for speed most wanted game download.

start a return process on a panel that has been amazing so far, such a shame, but like hell i am looking at that black dot on a white screen for then next n years. i can see the damn thing from 8 feet away. really sucks.
That stinks. Yup I am of the same mind, if something isn't right send it back. What do you mean about Netflix reset and Need for Speed download?

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post #3339 of 7129 Old 07-22-2014, 09:38 AM
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What's wrong with the UN50HU8500FXZA or is that just an older model not within this "family" of Sammy models?

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post #3340 of 7129 Old 07-22-2014, 10:13 AM
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I am curious, why would you select DTS Neo 2.5 instead of Dolby on Netflix? Dolby will output the actual 5.1 sound. PCM and DTS Neo 2.5 just take 2 channels and matrix them into "surround sound". Dolby or DTS are the best choices when available. Then DTS Neo and PCM are about on par; DTS Neo is a bit louder.

As far as your ARC not working, what receiver are you using? I have found that the flakiness of my ARC has likely been my receiver's issue rather than my TVs.
Because until today Netflix would only output Stereo There was no option for DD 5.1 in app . However after last nights server maintenance 5.1 can be selected in Netflix IN APP.. So all of us who have been waiting for DD 5.1 in Netflix ITS HERE
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post #3341 of 7129 Old 07-22-2014, 10:16 AM
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Because until today Netflix would only output Stereo There was no option for DD 5.1 in app . However after last nights server maintenance 5.1 can be selected in Netflix IN APP.. So all of us who have been waiting for DD 5.1 in Netflix ITS HERE
Gotcha. Yeah 5.1 was fixed yesterday. I apologize, I thought you were talking about this issue happening after the fix. my bad.

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post #3342 of 7129 Old 07-22-2014, 10:23 AM
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Gotcha. Yeah 5.1 was fixed yesterday. I apologize, I thought you were talking about this issue happening after the fix. my bad.
Not your bad at all I just turned on the TV and check this morning as I kept getting a message at the top of the TV that samsung servers were going down for maintenance and yesterday. When I checkyesterday it was still stereo. As soon as I saw it working I posted and just happens that the web page opened with that post right in the middle. I noticed after my reply you had already posted the happy news.
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post #3343 of 7129 Old 07-22-2014, 10:25 AM
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Originally Posted by sikclown View Post
I am curious, why would you select DTS Neo 2.5 instead of Dolby on Netflix? Dolby will output the actual 5.1 sound. PCM and DTS Neo 2.5 just take 2 channels and matrix them into "surround sound". Dolby or DTS are the best choices when available. Then DTS Neo and PCM are about on par; DTS Neo is a bit louder.

As far as your ARC not working, what receiver are you using? I have found that the flakiness of my ARC has likely been my receiver's issue rather than my TVs.
Yea just realized you were right about the dolby, now that I think about it when I was using ARC i might have been trying DTS Neo too and was not hearing any sound so maybe Dolby did work while using ARC hmm.... Using ARC right now dolby seems to be working wonder if it will continue working. Oh and I am using Denon 3312c as the receiver.
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post #3344 of 7129 Old 07-22-2014, 10:27 AM
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Originally Posted by sikclown View Post
On my Denon 2313ci ARC can be such a pain in the ass. It completely flaked on me several times and then I realized I had my optical plugged in. I then did everything in this order:

1) Turned off HDMI Control on Denon
2) Turned off HDMI-CEC on Samsung
3) Unplugged my optical cable
4) Turned everything off and unplugged my receiver for 10 minutes
5) Turned Receiver on then TV
6) Turned HDMI Control on in Denon
7) Turned HDMI-CEC on in Samsung and then go to sound menu and choose Receiver
8) Turn everything off one more time then turn on receiver and then TV

Also worth noting I turned off Auto Off in HDMI-CEC section of TV because my Receiver kept popping back on. What was happening was my Harmony remote was turning off my TV which was turning of my Receiver but then the Harmony would turn off the receiver which actually turned it back on. I know I could have fixed it via the Harmony setup but I was being lazy. Coincidentally, since I have turned off the Auto Off feature ARC has been rock solid. I really think the Denon wants/needs to be the first one powered on.
Nope. Receiver is grayed out like usual still. I don't care. Funny because it will rarely come on by itself. I can tell when I see a volume GUI. Then I check the sound settings in the TV and receiver is magically selected by itself. It doesn't last long.

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post #3345 of 7129 Old 07-22-2014, 10:33 AM
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Nope. Receiver is grayed out like usual still. I don't care. Funny because it will rarely come on by itself. I can tell when I see a volume GUI. Then I check the sound settings in the TV and receiver is magically selected by itself. It doesn't last long.
Interesting indeed. I would say it is probably a receiver issue but to heck with it. Optical can do Dolby Digital Plus, run with it.

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post #3346 of 7129 Old 07-22-2014, 10:36 AM
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Originally Posted by porsche948 View Post
opened up the browser yesterday morning on my 75" HU8550 beast and thought there was some dust near the left edge.

wiped the screen with a microfibre cloth and after close inspection i have a dead pixel that is causing the neighboring pixels both left and right to be slightly darkened as well. Everything else on this tv has been amazing, aside from netflix requiring a reset which wipes all my progress on the need for speed most wanted game download.

start a return process on a panel that has been amazing so far, such a shame, but like hell i am looking at that black dot on a white screen for then next n years. i can see the damn thing from 8 feet away. really sucks.
On my Disney WOW blu ray calibration dvd, they have a program on their which is suppose to help rescue stuck pixels. I have not needed to try it but you can give it a whirl. Heard it works well.

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post #3347 of 7129 Old 07-22-2014, 11:09 AM
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explanation

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That stinks. Yup I am of the same mind, if something isn't right send it back. What do you mean about Netflix reset and Need for Speed download?
basically, i had played a few levels of the need for speed most wanted download game in my smart hub. wife was having issues getting netflix going so i did a smart hub reset to get it back going and i then had to redownload the need for speed game. after entering my samsung account email i thought it would retrieve my progress off the samsung account in the game, but nope; had to start the game all over again.

also, that game recommends to download the controller app to your phone but it is nowhere to be found when i search the samsung apps store; not that control on a phone would be much greater. Gonna try my moga sometime.

thanks rock for the heads up on the wow disc pixel thing although i have doubts about that working, let alone do i have access to the disc. Probably will be a waste of a buy since i am not a videophile and not that picky about color calibration. I am more of a warm2 play with some amp setting and backlight and gamma tweaks like most of you have recommended.
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post #3348 of 7129 Old 07-22-2014, 11:17 AM
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basically, i had played a few levels of the need for speed most wanted download game in my smart hub. wife was having issues getting netflix going so i did a smart hub reset to get it back going and i then had to redownload the need for speed game. after entering my samsung account email i thought it would retrieve my progress off the samsung account in the game, but nope; had to start the game all over again.

also, that game recommends to download the controller app to your phone but it is nowhere to be found when i search the samsung apps store; not that control on a phone would be much greater. Gonna try my moga sometime.

thanks rock for the heads up on the wow disc pixel thing although i have doubts about that working, let alone do i have access to the disc. Probably will be a waste of a buy since i am not a videophile and not that picky about color calibration. I am more of a warm2 play with some amp setting and backlight and gamma tweaks like most of you have recommended.

Ohhhh don't mind me, I am tired today I read Need For Speed and assumed console (PS3,4, XBox, etc); I didn't even know they had a version in Smart Hub!

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post #3349 of 7129 Old 07-22-2014, 12:13 PM
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Samsung UN55HU8550

OK So the wife purchased this from her cousin last month brand new in box. the 55 inch. THe TV worked fine until today. I turned it on and I got a black and white screen split in two. I can hear the sound from the tv, but we get no picture.

I always buy my stuff from a store with ext warranty, but because this was a tv I was just gonna use to replace and old dlp in the kitchen, I didnt mind taking a chance on it. Plus it was priced right.

So now we have a Brand new TV with no picture. Im not really mad Cause My Panny Plasma is my main TV. WIfe IS mad cause she uses it, and she feels her cousin should do more to rectify the situation. Im not getting into it. But he knows thats the last thing we will ever buy from him, and Ill make sure he loses many more customers. Ive attached a pic. Any Ideas on fixing would be appreciated. Thanks
Just to lewt yall know. tv was fixed under warranty. it had a bad led board
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post #3350 of 7129 Old 07-22-2014, 12:15 PM
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smart hub gaming

yeah typically i would just have ignored the gaming aspect of smart hub but being as this was the first true smart tv i have owned i figured i would explore how some of them looked and this EA title on smart hub doesn't disappoint. Console like graphics and surprisingly good gameplay just with the smart remote. Obviously not near as intuitive as a gamepad but since i haven't tried my moga yet i give the controls on the smart hub a better than average grade seeing as i didn't mind restarting my progress with playing the game on the smart remote. After you get the hang of how to turn with the touchpad things can get dialed in pretty good when you hit the touchpad for the enter button to enter drift mode.

my two year old loves watching me play as he's inundated with cars in general these days. lots of fun, except for the stuck pixel!
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post #3351 of 7129 Old 07-22-2014, 07:23 PM
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My tv did a updat and netflix is saying " we're have trouble playing this title right now . Please try again later or select a different title." When trying to play a few titles .. Can someone else try and see if it works for them.
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post #3352 of 7129 Old 07-22-2014, 07:36 PM
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Originally Posted by Zacasaur View Post
Because until today Netflix would only output Stereo There was no option for DD 5.1 in app . However after last nights server maintenance 5.1 can be selected in Netflix IN APP.. So all of us who have been waiting for DD 5.1 in Netflix ITS HERE
Where exactly in the app do you select it? I clicked the settings icon and don't have any audio settings at all
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post #3353 of 7129 Old 07-22-2014, 07:41 PM
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Originally Posted by mario64 View Post
Where exactly in the app do you select it? I clicked the settings icon and don't have any audio settings at all
In the Netflix App click on a title with 5.1 that you want to watch. Then when it starts playing click on the Audio & Subtitles menu at the bottom and select 5.1 if it isn't selected already. You may also have to select it in Samsung Menu then Sound then Additional Settings then Audio Format then Dolby.

UN65F9000AFXZA + SEK2500U/ZA firmware version 1162.2
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post #3354 of 7129 Old 07-22-2014, 08:03 PM
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Originally Posted by sikclown View Post
In the Netflix App click on a title with 5.1 that you want to watch. Then when it starts playing click on the Audio & Subtitles menu at the bottom and select 5.1 if it isn't selected already. You may also have to select it in Samsung Menu then Sound then Additional Settings then Audio Format then Dolby.
Thank you!
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post #3355 of 7129 Old 07-23-2014, 08:53 AM
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Originally Posted by DoucheVader View Post
What's wrong with the UN50HU8500FXZA or is that just an older model not within this "family" of Sammy models?
Nothing, however lets face it, everyone want bigger and there is no money in the smaller items so in general they are just not talked about as much. Samsung is better than past years, but still have a few to many models. Why make a 8500 when the 8550 is probably basically the same except a few tiny things.
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post #3356 of 7129 Old 07-23-2014, 10:36 AM
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Originally Posted by porsche948 View Post
opened up the browser yesterday morning on my 75" HU8550 beast and thought there was some dust near the left edge.

wiped the screen with a microfibre cloth and after close inspection i have a dead pixel that is causing the neighboring pixels both left and right to be slightly darkened as well. Everything else on this tv has been amazing, aside from netflix requiring a reset which wipes all my progress on the need for speed most wanted game download.

start a return process on a panel that has been amazing so far, such a shame, but like hell i am looking at that black dot on a white screen for then next n years. i can see the damn thing from 8 feet away. really sucks.
How is Samsung helping you with that? I had 2 dead pixels in the top right corner of my tv that I noticed about 2 weeks after buying it. I called pic Richards and they told me just to bring it in and they swapped it out. I read that samsung would not do anything unless you have 3 or more dead pixels so I am wondering if they are going to replace the panel or what they will do for you.
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post #3357 of 7129 Old 07-23-2014, 11:43 AM
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Originally Posted by DoucheVader View Post
What's wrong with the UN50HU8500FXZA or is that just an older model not within this "family" of Sammy models?
UN50HU8500 = UN50HU8550.

100% same panel, electronics, etc. The differences lies on what comes along in the package.

[]s,
Fernando
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post #3358 of 7129 Old 07-23-2014, 12:24 PM
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RMA on dead pixel

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Originally Posted by Stonedcl View Post
How is Samsung helping you with that? I had 2 dead pixels in the top right corner of my tv that I noticed about 2 weeks after buying it. I called pic Richards and they told me just to bring it in and they swapped it out. I read that samsung would not do anything unless you have 3 or more dead pixels so I am wondering if they are going to replace the panel or what they will do for you.
just got off the phone with the guy i bought the tv from. I got a 3 year warranty on my package cause of issues like this and this is also why i bought from my local shop cause i know they will make sure i get the panel that survives infant mortality rates.

he said it'll get taken care of so just gotta wait and see what the word is.

He did inquire what it was and where it was on the panel; problem i find is that it also has darkened the pixel to the left and to the right of the dead one as you can see in the pic.
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post #3359 of 7129 Old 07-23-2014, 12:58 PM
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4k content and Info button

So I took the plunge and got the UN75HU8550 this weekend. TV is all set up and I love the picture quality. I am just running into some issues tech:


First, I cant get Netflix to display in 4k. I have a connection high that 25mp and I changed the Nexflix setting to the highest quality streaming and it still doesn't display as 4k. It jumps back and fourth from 480 to 720. The only other 4k stuff I can watch are the pictures I downloaded from the Samsung app. I really want the see a movie/show in 4k and want to make sure the TV is working properly before my exchange period is up.


Second, I noticed the only time the info button works (i.e., tell me what resolution the picture is) is when I am using Nexflix. Is this a malfunction? Should it be telling me what my resolution is when I am using other video programs or watching Fios? Or is there another way to determine what the broadcast quality is during watching. All my other Sammys allow me to tell what the Picture quality is when I hit the info button.


Thanks for any insight.
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post #3360 of 7129 Old 07-23-2014, 01:10 PM
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Originally Posted by Amurphy View Post
So I took the plunge and got the UN75HU8550 this weekend. TV is all set up and I love the picture quality. I am just running into some issues tech:


First, I cant get Netflix to display in 4k. I have a connection high that 25mp and I changed the Nexflix setting to the highest quality streaming and it still doesn't display as 4k. It jumps back and fourth from 480 to 720. The only other 4k stuff I can watch are the pictures I downloaded from the Samsung app. I really want the see a movie/show in 4k and want to make sure the TV is working properly before my exchange period is up.


Second, I noticed the only time the info button works (i.e., tell me what resolution the picture is) is when I am using Nexflix. Is this a malfunction? Should it be telling me what my resolution is when I am using other video programs or watching Fios? Or is there another way to determine what the broadcast quality is during watching. All my other Sammys allow me to tell what the Picture quality is when I hit the info button.


Thanks for any insight.
Out of curiosity, how do you know that you're getting 25mbps of usable bandwidth for Netflix streaming? Do you have a sniffer in-line? Or do you know from your experience with other Netflix streaming devices in your house? Some of the IPS are intentionally "throttling" Netflix -- i.e. they sense when you try to use it and artificially reduce your bandwidth when you do to intentionally compromise your experience. That's the whole reason Netflix made a deal with Comcast, which hasn't been fully implemented yet -- they had to pay-off Comcast to prevent them from screwing with their users bandwidth to undermine the service. It's one of the reasons people are upset with the FCC and their current plan to not enforce network neutrality. I pay Comcast for a "guaranteed 50mbps" but my Netflix was (previously) sucking despite hard-wiring the connection. I had my IT department put some gear in-line and it showed that whenever Netflix was streamed my bandwidth would drop to about 1mbps! The moment Netflix was stopped -- bam -- 50+mbps.

Also, are you using wi-fi or a hardwire (ethernet)? If wi-fi, I would try at least testing it with a wire to make sure it's not the wi-fi connection.
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