Official Owners thread Samsung Flat Panel 4K UNxxHU8550 UExxHU7500 - Page 5 - AVS Forum
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post #121 of 143 Old 05-22-2014, 05:31 AM
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Well, crud. It's back to not working...
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post #122 of 143 Old 05-25-2014, 02:01 PM
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Greetings all,

I posted this in a couple of other forums at this site, desperate for an answer. I hope that's ok.

I’m having an issue that I can’t work out. Everything was fine with the following configuration:

TV: Samsung HL61A750A (older DLP 61”).
AVR: Denon AVR-X3000.
HTPC (home build) w/ASROCK Z87 Extreme 4 M/B, I5-4670K CPU. I’m using the onboard graphics of the CPU; no graphics card.
New HDMI cables throughout.

Yesterday, I got my brand new TV. Samsung UN65HU8500 (Costco version of UN65HU8550?).
Cable and Blu-ray working but the blu-ray video drops out every 10 seconds or so. The home theater PC however, is not working. No video. TV shows message on-screen saying “no signal”. I do get sound sometimes though. I know this because when I click the arrows on my Logitech keyboard (linked to the HTPC), I can hear the XBMC “boop” as the main menu changes with my clicks.

Another point: When I hit the reset button on my HTPC, the PC reboots and I can SEE AND HEAR Windows rebooting on the TV, but once the PC is about booted up, the video disappears!
Is it the Denon? Is it the new TV? Remember, this all worked fine with the old TV.

Should I return this TV to Costco and get another of the same (my particular unit defective)? Or should I get a different brand/model altogether? And what would THAT be. I've paid a bit over $3,700 for this, so I don't want to go much higher. And I'd like to stay close to 65", if possible.

Any ideas folks?

Thanks
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post #123 of 143 Old 05-25-2014, 02:11 PM
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Why don't you remove the Denon receiver out of the equation to determine if it's the receiver or the TV that's the problem? Connect your blu-ry and HTPC directly to your TV.
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post #124 of 143 Old 05-25-2014, 06:58 PM
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Yes, thanks. I tried connecting direct from sources to the tv. HTPC, no go. Cable box, yes. Blu-ray, in and out.
Found the problem though...

I had the HTPC screen res. set to 3840x2160 (recommended by Windows). Why it said that? I think it saw, through HDMI, that the new 4k tv was hooked up (through my Denon AVR).
I switched screen res to 1920x1080. Boom, fixed! HTPC output looks great AND blu-ray output is now rock solid. Cable signal still rock solid, looks great.
The last issue was to get the TV smart hub apps (Netflix, youtube, etc.) able to send the audio BACK to the Denon AVR via the HDMI ARC connection, othewise I would not have sound using those apps (tv speakers are OFF).
There is a menu setting for audio output on the tv setup that must be set to 'Receiver', but that choice was disabled. Found out I had to set 'HDMI Control' to 'ON'. It was off.
Now, everything is good to go.
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post #125 of 143 Old 06-07-2014, 09:57 AM
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I need some expert advice guys. I was really keen to upgrade my Sony 42" HD TV (it's about 3 years old) to a Samsung HU7500 55" UHD TV in time for the world cup. I'd (almost) convinced the wife to spend £2k, so I went down to John Lewis in Cheadle to check it out.

My primary interest was in the upscaled pictures, on the basis that the vast majority of what I would be watching would be from non-4k sources. From posts on this forum I got the impression that it was going to be pretty amazing, and I was convinced I would end up buying the TV there and then.

Anyway I asked the sales guy to set up a comparison of a normal HD channel displayed on a 55" Samsung HD TV (not sure exactly which model) vrs the same channel upscaled to 4k on the HU7500. To be honest the picture was ok, but we all agreed (including a Samsung rep who was hanging around as well), that the picture on the Samsung 55" HD TV was better than the upscaled image on the HU7500. We deduced that there was no point in buying the TV since 95% of the content I'll end up watching (in the short term) was going to be HD or SD and if the picture was not quite as good as a HD TV, I may as well wait until there was more 4k content available.

The colours on the upscaled image was not as rich as the HD TV, and there was no perceived difference in detail - I was told that the best I could hope for is the upscaled picture being no worse than the HD picture on a normal HD TV. That's not much of an achievement if 95% of the content I am going to be watching is going to be (at best) no worse than my last TV is it!

Now I have to say I was truly disappointed that the test didn't provide the result I was expecting (or hoping to be honest), and based on all the reviews I had read, I just can't believe it was a true test - something must have been set up incorrectly, or am I missing something? The Samsung sales guy did highlight that the 8500 series had far more advanced colour technology (blacks etc), and I can only take his word for that. Perhaps I need to be thinking about getting a HU8500 rather than the HU7500?

Clearly no one can comment specifically on the test I observed in JL, but based on those that now own this TV, should I be expecting to be amazed by the upscaled HD pictures? Is an upscaled HD picture being "no worse" than on a normal HD TV, the best I can expect?
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post #126 of 143 Old 06-07-2014, 08:00 PM
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I can put it this way.
I have had my 55HU8550 for 3 weeks now. The picture has improved over the 3 weeks, as it seems to settled in. I have made configs so it looks good to me.

The feeling I have with the picture is how impressed I am with it over my LCD HD TV. It's the same feeling I had when I purchased my first HD TV compared to the CRT it replaced. That is how much better the picture is compared to my HD set I replaced. Worth every penny so far wink.gif
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post #127 of 143 Old 06-09-2014, 02:52 PM
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Quote:
Originally Posted by billinghamn View Post

I need some expert advice guys. I was really keen to upgrade my Sony 42" HD TV (it's about 3 years old) to a Samsung HU7500 55" UHD TV in time for the world cup. I'd (almost) convinced the wife to spend £2k, so I went down to John Lewis in Cheadle to check it out.

My primary interest was in the upscaled pictures, on the basis that the vast majority of what I would be watching would be from non-4k sources. From posts on this forum I got the impression that it was going to be pretty amazing, and I was convinced I would end up buying the TV there and then.

Anyway I asked the sales guy to set up a comparison of a normal HD channel displayed on a 55" Samsung HD TV (not sure exactly which model) vrs the same channel upscaled to 4k on the HU7500. To be honest the picture was ok, but we all agreed (including a Samsung rep who was hanging around as well), that the picture on the Samsung 55" HD TV was better than the upscaled image on the HU7500. We deduced that there was no point in buying the TV since 95% of the content I'll end up watching (in the short term) was going to be HD or SD and if the picture was not quite as good as a HD TV, I may as well wait until there was more 4k content available.

The colours on the upscaled image was not as rich as the HD TV, and there was no perceived difference in detail - I was told that the best I could hope for is the upscaled picture being no worse than the HD picture on a normal HD TV. That's not much of an achievement if 95% of the content I am going to be watching is going to be (at best) no worse than my last TV is it!

Now I have to say I was truly disappointed that the test didn't provide the result I was expecting (or hoping to be honest), and based on all the reviews I had read, I just can't believe it was a true test - something must have been set up incorrectly, or am I missing something? The Samsung sales guy did highlight that the 8500 series had far more advanced colour technology (blacks etc), and I can only take his word for that. Perhaps I need to be thinking about getting a HU8500 rather than the HU7500?

Clearly no one can comment specifically on the test I observed in JL, but based on those that now own this TV, should I be expecting to be amazed by the upscaled HD pictures? Is an upscaled HD picture being "no worse" than on a normal HD TV, the best I can expect?
Sir,
Right now with what's available for 4k. It's going to be real hard for you to tell the difference. The other strike is, in a 55" I don't know if you will ever be able to tell the difference. I will tend to agree since most of the stuff we watch that is critical for comparision is 1080P. The 4k sets have to a little more conversion with 1080p than a native 1080p set would have to do.
The you have the investing in the future clause to all this and it make's the selection quite difficult.

Nothing's Perfect So Stop Expecting It ! Glenee

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post #128 of 143 Old 06-09-2014, 06:52 PM
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Quote:
Originally Posted by billinghamn View Post

To be honest the picture was ok, but we all agreed (including a Samsung rep who was hanging around as well), that the picture on the Samsung 55" HD TV was better than the upscaled image on the HU7500.
I've been watching 1080i from satellite on an HU8550 for several days, and the resolution is great. Colors and contrast, I'm not sure about yet -- maybe not quite as good as the plasma set this HU8550 replaces. Professional reviews have also said the the HU8550 does good upscaling. So, for the resolution issue only, I'd suspect there was some setup problem with the set you compared. (But I'm not saying the HU8550's picture for 1080 sources is better -- just that the resolution is probably better.)

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post #129 of 143 Old 06-14-2014, 09:08 AM
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Hi all,
I have the HU7500 and I have a strange problem, so I hope you can help.
- Most of the time when the TV starts I have very weak sound, as if some of the speakers are off.
Setting is correct (internal speakers), and also the built-in audio test sounds bad.
- But when I switch the TV off, wait 10 secs and then turn it back on everything is normal and OK.

Has anyone seen/heard this problem and knows how to fix it (SW version 1122.4)

TIA
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post #130 of 143 Old 07-01-2014, 08:35 PM
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I'm also concerned about input lag on the hu8550. It would be a shame if my xbox one didn't play smoothly. Should I side with better picture quality over lag rate? I'm kinda on the fence.
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post #131 of 143 Old 07-18-2014, 06:44 PM
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This thread looks rather dead. But just in case some one stumbles upon it who would like to see some more pics of the this set I wanted to post some.
All of them except the last one are from youtube through ps3. You tube looks great but I can only imagine how much better it would look with native 4K. The last pick is for from Skyfall on Netflix. The tv does a great job upscaling. Some titles do look like blue ray quality. It is the first thing I noticed after replacing my last set.
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post #132 of 143 Old 08-08-2014, 08:44 PM
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I hope this thread gets revived once there are more adopters.
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post #133 of 143 Old 08-10-2014, 08:18 AM
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I have the 55 inch hu7500. When i try to connect my pc to the tv with HDMI i dont get any picture input stays grey. I am connecting directly from the hdmi output to the hdmi input on tv. I have renamed the input tv. On my old tv i had picture.
The problem might be the resolution but i cant adjust the resolution because i have no picture.
When i restart the pc the picture is sent to the tv but the input stays greyed out on the tv. anyone have any ideas how to get this working i want to be able to game with my pc on this tv.
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post #134 of 143 Old 08-10-2014, 10:10 AM
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Originally Posted by Sintill8 View Post
I have the 55 inch hu7500. When i try to connect my pc to the tv with HDMI i dont get any picture input stays grey. I am connecting directly from the hdmi output to the hdmi input on tv. I have renamed the input tv. On my old tv i had picture.
The problem might be the resolution but i cant adjust the resolution because i have no picture.
When i restart the pc the picture is sent to the tv but the input stays greyed out on the tv. anyone have any ideas how to get this working i want to be able to game with my pc on this tv.
Can't you change the resolution with another working monitor f.i....and then switch back to the 7500...?

Btw...i bought a UE55HU7500L last week and am a fanatic gamer since years (all console brands)....and up until now very happy with this screen with very low noticable input lag in my opinion.

For now i would say that the PS4 outputs better colors then my Xbox One....but strangely enough the 3D BluRays discs play better on the One then on the PS4.
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post #135 of 143 Old 08-10-2014, 09:11 PM
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Couple of questions for the owners - I am expecting the delivery soon for the 65 inch - can you please guide me as to how to make sure I don't have a defective TV? i.e. bleeding edges, dead pixels etc ?
Thanks
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post #136 of 143 Old 08-14-2014, 09:48 PM
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Originally Posted by fishairflow View Post
Couple of questions for the owners - I am expecting the delivery soon for the 65 inch - can you please guide me as to how to make sure I don't have a defective TV? i.e. bleeding edges, dead pixels etc ?
Thanks
I picked up a UN65HU8550. So far I am still in the OMG mode as I have been pulling up things I have watched before and am amazed at the difference. TV seems to be more than fine. I haven't gone on the hunt for dead pixel or bleed as of yet but I'll get around to it I'd imagine. For now I'm just going to enjoy it for a bit and tryout the various features. Next up is playing a blu-ray. I've been roaming around netflix for the last hour or two. The Desert documentary in 4k is stunning. I even played an old Andy Griffith episode and was amazed at the quality. My wife will like that. More later.
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Last edited by jburns; 08-14-2014 at 10:35 PM.
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post #137 of 143 Old 08-16-2014, 12:08 AM
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Quote:
Originally Posted by fishairflow View Post
Couple of questions for the owners - I am expecting the delivery soon for the 65 inch - can you please guide me as to how to make sure I don't have a defective TV? i.e. bleeding edges, dead pixels etc ?
Thanks
Mostly on a black screen you will be able to tell best. But honestly the least you look for imperfections the happier you will be and will enjoy your tv the most.
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post #138 of 143 Old 08-16-2014, 09:00 AM
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I picked up a UN65HU8550. So far I am still in the OMG mode as I have been pulling up things I have watched before and am amazed at the difference. TV seems to be more than fine. I haven't gone on the hunt for dead pixel or bleed as of yet but I'll get around to it I'd imagine. For now I'm just going to enjoy it for a bit and tryout the various features. Next up is playing a blu-ray. I've been roaming around netflix for the last hour or two. The Desert documentary in 4k is stunning. I even played an old Andy Griffith episode and was amazed at the quality. My wife will like that. More later.
OK I've had a bit more time to check things out. I don't know if I just got lucky or most 8550s are this good, but I am extremely happy with my purchase. I can find absolutely no banding at all. White screen, gray screen, golf courses, football fields, all display beautifully across the entire panel.

As far as light leaking, for my purposes, it is insignificant. Blacks are effectively black. Now I begin the effort to better calibrate this TV. Always a fun task.
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post #139 of 143 Old 08-16-2014, 08:49 PM
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OK I've had a bit more time to check things out. I don't know if I just got lucky or most 8550s are this good, but I am extremely happy with my purchase. I can find absolutely no banding at all. White screen, gray screen, golf courses, football fields, all display beautifully across the entire panel.

As far as light leaking, for my purposes, it is insignificant. Blacks are effectively black. Now I begin the effort to better calibrate this TV. Always a fun task.
Awesome! Glad you are liking it. I'm enjoying mine as well and also got a great panel.
Are you using any special tools for calibration?
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post #140 of 143 Old 08-17-2014, 12:24 AM
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Awesome! Glad you are liking it. I'm enjoying mine as well and also got a great panel.
Are you using any special tools for calibration?

You know, I used to do that. I'd buy a calibration disc and have at it. Getting everything just like it was supposed to be. Then over the course of a month or two I'd end up changing things around anyway because I liked the picture better. I now skip the disc and gradually adjust things to please my eye. I'll use the different picture modes to set up things for different conditions and content. I know it's almost sacrilege here, but in the end what matters to me, is that I enjoy my TV.
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post #141 of 143 Old 08-17-2014, 10:49 AM
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You know, I used to do that. I'd buy a calibration disc and have at it. Getting everything just like it was supposed to be. Then over the course of a month or two I'd end up changing things around anyway because I liked the picture better. I now skip the disc and gradually adjust things to please my eye. I'll use the different picture modes to set up things for different conditions and content. I know it's almost sacrilege here, but in the end what matters to me, is that I enjoy my TV.
I absolutely agree.
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post #142 of 143 Old 08-24-2014, 10:17 AM
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Due to the lack of activity I can only assume that things are going pretty well for the owners of these TVs.

Allow me to share something I have been doing that is really enjoyable, especially with the overall lack of 4k content. Go into the YouTube app on the TV. Pair your computer with the app. Then on the computer, do a YouTube search for " FDR-AX100/B". That is Sony's new 4k video camera. When you play a video, there will be an icon in the lower right of the popup player that allows you to play it on the paired TV. There are lots of reviews of course, but the best is the 4k videos people are rapidly adding to YouTube that were taken with this camera. I know YouTube does what YouTube does to uploads, but the early adaptors of these cameras tend to be techy folks, and there are numerous stunning videos at 4k. Try it, assuming you have a fast enough internet connection, I think you will enjoy yourself. The better 1080P videos upscaled by the 8550 are no slouches either.

Last edited by jburns; 08-24-2014 at 07:07 PM.
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post #143 of 143 Old 08-24-2014, 10:52 AM
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I think most of the activity for this TV is in the combined 8550/9000 thread.

Thanks for the tip. Will try when my 60" comes Tuesday
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