Originally Posted by BarrettF77
Here is the thing about authorized resellers. It really doesn't matter. It's just a ploy they use to get you to buy it at a higher price. I could care less what these manufacturers say because it isn't your best interests that they have at heart. It's dollar signs. And equally so, getting the best deal on one is what is important to me as well. CP may not be authorized, but he does care about his public image. Whereas Best Buy is a authorized dealer and they could care less if someone got on Nat'l news and blasted their store.
Sometimes paying more at a bigger store isn't a plus. Thats also why you have credit cards that protect the buy from fraudulent activity if you need that safeguard. I haven't seen anyone on here have issues with CP or have issues that he didn't try and resolve. Try and dig some dirt up. I'd be willing to guess you won't find anything.
I'll also add, how often do you call a company up like samsung and out of the goodness of their hearts they bend over backwards and take care of you? If you get a set and it's bad, CP will behave as most etailers will. You use the exchange period like any other. Beyond that, any authorized retailer is going to tell you to deal with the manufacturer, at which you will likely always exceed the one year warranty that comes with the tv and both authorized sellers and grey market as you call him sell extended warranties. They don't care about where you bought it. I know my CC company doesn't on my warranty extension. They just want to know what I bought, what the warranty was, and how they need to repair/replace it.
So the argument they gave you is flawed and self serving. Hope that helps.
I think you are being caviler in your statement. Several of the manufactures have been enforcing policies of not honoring warranties from unauthorized resellers. Just Google. Check out the BBB site on Samsung, etc. It's peppered with people complaining that Samsung refused them warranty service because their receipt was from an unauthorized seller. I have a lawyer friend who said they were within their legal rights, especially when they declare in the fine print of their warranties that they only honor products purchased with valid receipts from authorized dealers. So it's not just blowing smoke by the authorized dealers. Now whether they could be legally challenged on this I am still curious about. I couldn't find any precedent case in a previous albeit limited search. And it almost certainly depends on your individual state's laws. I have asked those who post here previously who believe they can't enforce this policy to link to the applicable law preventing it and have yet to see anyone do so. All I know is that Samsung and others are in fact declining to honor warranties in some cases. Whether they can get away with this if legally challenged I can't say. It also appears that people have different experiences so as with most things being the squeaky wheel probably helps. And some people advice quickly registering the product after purchase and say that if they accept your registration -- and you get some acknowledgement, that you are covered, but again I haven't seen any legal basis for this so far though if someone wants to find it, great.
I'm not suggesting someone shouldn't buy from non-authorized sellers, and I have no reason to doubt CP specifically. But buyers should have eyes wide open that they may be in for a fight on warranty coverage.
Also, you state that any retailer will tell you to deal with the manufacture, but again that's not really apples-to-oranges. A place like Costco or Sams's Club will give you a 90-day, no-fault ability to return a product for any reason. That's absolute leverage over them or the manufacture if something is not right to you, no matter how minor. Most non-authorized sellers don't have a no-fault return policy at all. Some have policies for immediately dealing with lemons within a much smaller window, but many will tell you to test the set not he spot with the delivery people giving you grief, and refuse delivery if you are not satisfied. That's a radically different policy. And as for dealing with the manufacture, again, you may or may not be in for a fight on their honoring the warranty.