Originally Posted by drameddie
Putting it down on a bedspread did what trick?
Did you end up having washer screws on back and the other screws on the bottom? I ended up doing that.
Also I was on live chat with them for 30 minutes and they told me washers go on bottom. When I spoke to them again telling them that the washer screws don't work on the bottom that couldn't help and said they will have support contact me later.
Possible we got sent wrong set of screws since it doesn't match the picture and both are the same length.
I guess I wasn't clear enough. Here's more detailed info in case anyone else runs into this too.
We called support too thinking the screws included were wrong. Trying to assemble it while it was standing straight up did not work. Tried it several times. Attach the base to the neck using the screws with no washers. Lay the set on the bed or a table with a blanket screen down
. Look at the page opposite the one showing the screws in the paper manual. It says to lay it screen down on a flat surface like a table with a blanket to prevent scratches. I liked the idea of using the side of the bed better than a table. Laid it near the edge of the bed so the base was able to hang down. When we did that, we were able to easily attach the screws with the washers to the back of the set. For what ever reason, it won't work while standing. The screws with the washers seem too short and didn't grab when screwing them in. It was easily attached with the screws with the washers once we laid it face down.
From page four of PDF manual (with a picture):
1. It is recommended that two people take part in the base
Remove any plastic wrapping from the TV and stand.
Place the TV screen-down on a clean, flat surface. To prevent
scratches or damage to the screen, place the TV on a soft
surface, such as carpet, rug, or blanket.
I have two cats so I used a clean, soft throw on top of the bedspread to prevent possible cat hair getting on the screen. In my case it really is a two person job. My neighbor was great and helped out.
Edit: The screws with the washers protrude past the rubber pads if attached to the base and will scratch the surface of a console for example. That was when we realized they do not go there.