Originally Posted by Maltastic
So I received my Samsung UHD Curved UN65HU9000 from Amazon on Friday, June 6th. I was extremely impressed with the picture, the features, the whole package. However, after spending a couple days watching it, I noticed a frequent problem with the sound. About once a minute, there was a sort of "hiccup", where the sound cuts out for a split second. It seems minor, but when it happens one time every minute, you stop paying attention to what your watching and just wait for the sound to cut out.
That's issue #1. Does anyone know what could be causing it to happen?
Issue #2 is something completely different altogether. I actually had a painful conversation with Samsung customer care about it this morning. I talked to a robot-woman who couldn't formulate a real thought without having me "hold for a minute while she tried to get a solution". Anyway, issue #2 is that my TV is in a constant loop of turning on and off. I have no control of it using the remote (either remotes, actually). It turns on and turns off by itself. I've been able to somehow turn it off at times, but the only consistent way for me to turn it off is by unplugging it. But then when I turn it back on, the loop happens again. It turns on, the dock appears at the bottom and it freezes.
Seems like I probably have a faulty TV. One of the few, I guess. I'm supposed to get a call to schedule a tech to come out and look into it. But figured I'd see if I was the first person on here who's had any issues, in hopes that someone has some insight.
I'm guessing I'll end up needing a replacement, which could work out since it may fix issue #1 as well.
Thanks to whoever has any help.
1) In so far as the sound goes, what is your setup? Are you just using the TV's speakers? Are you using Optical out to a soundbar or receiver? does the sound hiccup no matter what the content? (i.e. is it only in apps or on everything).
2) Have you tried a factory reset on the TV? Honestly it sounds like your TV is having bigger issues and Amazon or Samsung should replace it.
UN65F9000AFXZA + SEK2500U/ZA firmware version 1151.4
Denon AVR-X5200W, Apple TV, Sony BDP-S6200, PS4, Xbox One
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(1) SVS PB12-Plus, (1)Emotiva XPA-100, (1)XPA-200, (1)UPA-200,
UN55HU8550, AVR-S900W, Ceton Echo, Apple TV, Panny BDT460, PC,
(1)Klipsch G-42, (2)G-16s, (2) Bose 161, (1)BIC Acoustech PL-200