Originally Posted by Davy49
Once again I'm SO glad to hear other members of this forum speak so candidly and honest about their experiences with the same equipment that other users own. I also have sound problems my vizio L32 in the ntsc 'stereo' tv mode. Of course not having the tv 'recognize' stereo sound. You would have thought the engineers that 'designed' this product would have noticed that problem. As most know...this product is made in taiwan, but normally.....they produce some pretty well designed products. Also, as it it with most lcd tv's...the viewing angle makes ALL of the difference. This weekend my wife and I wanted to be able to view some of the nfl playoff games a little better on our vizio L32. So I came up with a temporary method of elevating our tv at a higher viewing angle while sitting in our entertainment center. As this tv is pretty light, I just sat the unit on a sturdy box....WOW, what a difference that made. Now my goal is to get rid of the tv stand altogether, and locate a decent under-cabinet mount for our L32. I e-mailed vizio customer service about some little quirks with our L32..I never received a reply back from them. I guess for the money...our L32 was a decent buy. Of course I'm sure this year that lcd prices will fall even more...of course that's normal. Have a GREAT day !!
I'm also glad I to know I wasn't imagining the stereo problem when I returned this set back in October. gfoulke describes the sound problem rather accurately - wild amplitude fluctuations. I just couldn't place what exactly was wrong with the stereo sound when listening to it. The mono sound was very clear, but I couldn't make out dialogue clearly in stereo, and was wondering if my room or TV armoire was causing weird stereo 'imaging' or something.
I wasn't going to return the set for this reason, as otherwise I really liked the set and preferred the cabinet design, color, SD image, and panoramic stretch mode over the Westinghouse 32W1 that I have now. However, I also had a remote problem (several buttons failed), and after not getting a new remote for a month, I figured two problems was worth a return.
For those having remote issues, they will eventually replace faulty remotes, but you have to be persistent - I did get a new one in the mail a week after I returned the set. It was a weird customer service experience, they were very responsive but with no action - I'd get a prompt e-mail after every one of my e-mail's saying so-and-so was working on it, and a new case number each time, but no remote. I even got a call from their OEM remote manufacturer, who asked for detailed symptoms of my problem so they could build a better remote - but no replacement. The trick to getting action appears to be politely leaving a voicemail to so-and-so that you'll be returning the TV immediately to the shopping warehouse store you bought it at, since the TV is hard to use without a functional remote.
FWIW, since the remote was my primary problem, they never responded to my side question about whether there was a defect in the stereo sound.