Originally Posted by hakujin
I'm sorry to hear of your negative experience with Sceptre. I still have an x37 alive and kicking in my bedroom... and had one prior to that; nothing but positive experiences over here.
I word to the wise though... you'll find problems (sometime major) just as much with the higher tiers as you will a brand like Sceptre.
-A Sharp Aquos Owner
Yes, I do realize that everyone may have issues, but it's probably easier to get a major brand serviced. I had a 27" Sony TV that died less than a year after I bought it, but fortunately, it was still under warranty at the time. It ultimately only lasted about 4 years total, but it didn't hurt as much since I got it for under $400 on sale. Kinda turned me off of Sony, too.
Don't get me wrong, I loved the X37 up until the point it died. If it weren't for the fact that my initial research on the 42" and 46" Sceptres currently available from Costco indicated that they had similar issues, I'd probably get another. Unfortunately, it seems that the old adage of you get what you pay for plays out here. As much as flat panel TVs cost, my expectations go up accordingly, especially since LCD technology is rather mature at this point, and something as basic as the power supply really shouldn't be an issue in my book. Then again, that may be the quality difference between a brand that has 42" and 46" units available for $999 versus a brand whose 42" and 46" units are $2000 and up.
I'm willing to give any manufacturer a chance, and this time it just didn't really pan out for the long term. No harm, no fowl. To Sceptre's credit, their tech support guy didn't try to sell me some **** and bull story. He simply said that the power supply probably needs to be replaced, which any TV repair shop "should be able to do". In my line of work, "should" rarely ever lives up to its name. He also added that since I bought it at Costco before the refund policy changed, I should be able to get a full refund, and he encouraged me to do so. THAT is customer service. I just wish the TV was just as forgiving. I suppose it wouldn't be such a big deal if it weren't for the fact that the "simple" act of getting a large screen TV to/from a repair shop is such a pain in the rear, requiring two people since my arms aren't long enough to lift the fully boxed TV by myself.
I'm glad your Sceptre is still working great -- if anything, I'm jealous. But I'm taking this opportunity to upgrade and found a great deal on a Philips 47" with Ambilight and 120Hz refresh from Sam's Club. It's MSRP is something like $2,300, and they have it for $1,494 including shipping, which puts it at around $1600 after tax. It's the model 47PFL9732D/37 if you're curious. I hope this works out for a much longer period.