Originally Posted by vfdfs2
Hey thehypercube, looks like you are in SF and heading to Art's on 32rd and Taraval for the upgrade. I dealt with them before, but not a lcd tv though. Let me know how it goes.
Well I read the reviews on CityBeat, Yelp, etc and it was looking dismal. A call to Sharp only found alternative shops in Oakland, San Jose, and Dublin.
I called Art's and told them the problem. They requested a faxed receipt listing serial #, contact #, etc. They called me back that same evening to schedule service. I made sure to get the guy's name and I got him to promise me to get the TV back the same day if I got it to them when they opened in the morning.
Of course I showed up this morning and the guy I spoke with on the phone wasn't there. I asked how long and they told me Monday at soonest. I made sure to let them know about the promise that the guy I spoke with on the phone made. The senior guy there heard me and chimed in "OK OK I'll try to get it done today. I'll call you"
I left thinking there's no way I'll see this by the end of the day. It sounded like he just wanted me out of his hair. Lo and behold I got a call at 5pm to come pick it up. Although dealing with them personally was not the greatest, I can't complain about same day service and a TV that (knock on wood) works properly now.
I actually haven't gone back into the service menu to make sure of the firmware versions, but I hope they wouldn't be that lazy.
What was your experience there?