OFFICIAL Samsung LN-S4095/4695/4096/4696 Owners Thread - Page 69 - AVS Forum | Home Theater Discussions And Reviews
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post #2041 of 4627 Old 04-11-2007, 11:09 PM
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I finally got the FW to work. I was having extraction and USB device problems. All worked out, however, I now have the same issue as WilliamG and a few others. My green/red/blue single pixel line is across the bottom-bummer. It is very noticeable when watching a movie with a dark screen. I cannot seem to get it to disappear though it sometimes is minimal and most of the time quite annoying. I should have a new board, bought last month, previous FW 1018 09-27-06. I agree with WilliamG, this is not a very good fix from Samsung. I will continue to us 16x9 setting while using my HTPC instead of the new Justscan because I cannot handle the color line.
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post #2042 of 4627 Old 04-12-2007, 01:31 AM
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I would like to thank WilliamG for posting this Firmware it worked out perfectly for me. I am having the same issue as you and the rest with the 1 pixel wide line on the right, but I don't care seeing as I am using my HDMI port for my pc connection and my VGA port for my xbox 360 connection. I previously had firmware 1020(12-26-06 I think was the date). Anyway, thanks again, now I don't need a stupid KVM switch.
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post #2043 of 4627 Old 04-12-2007, 04:15 AM
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I'm not seeing the line of pixels on the right side (or any side) with Casino Royale being played back in 1080p from my PS3 with Justscan. I have a 4095. I just looked at it quickly so maybe I saw a scene without the problem though. And yes, I did look very closely.

My TV has also keeps the justscan setting and has for 6 days now. The only time it turns off is when I feed it something other than a 1080 signal, but when it goes back to 1080 Justscan comes on again automatically. I'm only using HDMI 1.

I hope my posting this won't cause it to stop working now
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post #2044 of 4627 Old 04-12-2007, 06:01 AM
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Quote:
Originally Posted by Tric_101 View Post

Can you get that firmware for us xx96 People so we can upgarde our firmware?

Edit: This information pertains to the most recent FW upgrade (2-22-07) for the following model Samsung TV's: FW Ver. 1024: LN-S4096D, 4696D, 5296D; FW Ver. 1026: LN-S4095D, 4695D.

Features:

1. JustScan This is an additional selection which is added to the PICTURE SIZE menu. It enables 1:1 pixel mapping (0% overscan) only on the HDMI inputs and only when receiving 1080i or 1080p video. It will be "grayed out" when using any other inputs, including the NTSC/ATSC/(QAM 96D models) tuner, and when receiving 720p video on the HDMI inputs. (Many new FW users set their satellite/cable boxes to output only 1080i video for this reason.)

2. 1080p24 The ability to display 24fps HD dvd player output is added and will show as such on the OSD of the TV.

3. HDMI/HDCP Device Interoperability Issues HDMI/HDCP device incompatibilities are further addressed, with no one any longer reporting problems with these Samsung models. This has been an ongoing process, with many previous FW versions. See below to check your own FW version.

Additional Notes:

1. You should record any custom settings, since the new FW may not retain them.

2. You do not need to remove the CableCard from 96D models while performing the upgrade, if you have one installed.

3. The 1024 FW upgrade for xx96D models and the 1026 FW upgrade for 4x95D models now have a permanent home. (5296D owners - the file labeled "4x96D" applies to your model as well.) Doubleclicking on the downloaded file will cause it to extract 1 folder and 7 files, which you should then transfer to a clean FAT (FAT16) or FAT32 USB flash drive. Do NOT use a flash drive device that is suspect in any way. You would be well-advised to re-format the drive in FAT (FAT16) just to eliminate any possible problems. (Right-click the USB drive under My Computer, select "Format," select "FAT" from the drop-down window.) If you transfer the original file to the USB drive and run the self-extraction there, leaving the original file on the USB drive, it will not affect the upgrade. The exact size of the download file is 15.4 MB (16,172,032 bytes). The exact total size of the extracted folder, containing 6 files, and the other 7 files is 16.4 MB (17,273,038 bytes). (1024 FW example)

WARNING!!! You use these files and follow the upgrade procedures at your own risk. Some have reported that the JustScan picture mode does not work perfectly with their devices when inputting 1080p video, which does NOT appear to be related to the manufacture date of their main boards. (16:9 mode is not affected and 1080i works perfectly in both modes.) Some have reported that after multiple attempts their TV's will not upgrade, which does NOT appear to be related to the build date of their TV's. (The previous FW is then retained and a new board and service call are required.) Read the posts. No one has reported any problems on this thread with any improper operation of their TV's after the FW upgrade when not using the JustScan option. There does appear to be a 1% increase in the current ~2% overscan to ~3% when not in JustScan mode.

NOTE: Our experience is that if an antenna has never been connected to the ANTENNA input and an AUTO PROGRAM in the AIR mode performed, this should be accomplished prior to the upgrade in order that there is at least one NTSC channel programmed into memory in the CHANNEL MANAGER. (MENU > CHANNEL > CHANNEL MANAGER > ALL, (ANTENNA set to AIR)) Almost any type of antenna will work to find one local NTSC channel. (2010 Edit: Since there are no longer any OTA analog channels broadcasting, use the following alternative method to place an analog channel in the CHANNEL MANAGER, and tune to this channel prior to performing the upgrade.) Alternatively, you may be able to simply enter TV-AIR mode with NO antenna connected, tune to say Ch 4 with the remote, click the ADD/DEL button on the remote, and then select ADD to put an NTSC channel into the CHANNEL MANAGER memory. Either way, those who received the "Same Version" error message during the first stage of the FW install have found that this procedure enables a successful upgrade.

Do not expect Samsung to warranty your in-warranty TV if you manage to screw this up. I have flashed hundreds of network devices without incident, but there was that one that crashed a Linksys router to an unrecoverable state. There was one instance reported here of this FW upgrade causing permanent difficulty with a TV due to the use of a known-to-be-suspect USB drive and another, which as of the edit date has a cause of failure yet to be determined. Please keep in mind that these FW upgrades have been successfully installed hundreds, if not thousands, of times, but nothing is perfect! If you decide to have a local tech install this FW upgrade, do NOT allow extraneous glue to be removed from the panel/board interface cable if your TV is otherwise operating normally. This is a separate "intermittent video" service memorandum unrelated to this FW upgrade! In fact, a number of FW upgrade mistakes made by local tech's have been reported.

If there is anything you don't understand, ask for help before proceeding. Disclosing that you have installed this FW yourself, even though the installation was successful, would obviously be unwise.....

You can find a detailed recap of our experience to date with both the 4x95D and xx96D FW upgrades here.

***DO NOT ACCIDENTALLY INSTALL THE WRONG FIRMWARE FOR YOUR MODEL***

The 1024 FW upgrade for xx96D models: usb_MOSAUS0_1024.exe

The 1026 FW upgrade for 4x95D models: usb_MOS2AUS0_1026.exe

***********************************************************


Instructions from the Service Manual, verbatim, including odd word usage:

(Section) 3-5-1 USB Download Method

1. Copy the software file into the USB flash driver.

2. Turn on your LCD TV and check the source is 'Analog TV Mode'. (Ed: Tune to a memorized analog (NTSC) channel, see above 2010 edit.)

3. Insert the USB flash driver into the USB Jack of LCD TV.

4. Press 'Mute' + '7' + '8' + '9' + 'Exit' keys of your remote control. (Ed: Smartly, sequentially, and pointed directly at the TV)

5. The banner osd "Updating SW..." is displayed.

6. The banner osd "Completed..." is displayed when the upgrading is completed. (Ed: And your TV turns off)

7. Remove the USB flash driver from LCD TV. (Ed: And then turn your TV back on)

8. Check the program version.

*How to check the Program Version

1. Press "MENU"
2. Select "SET UP"
3. Select "INFORMATION HELP" (ed: "Function Help," scroll down to reveal)
4. Highlight "ON" option (ed: but do not press ENTER on the remote)
5. Press "INFO" button on the remote control

WARNING REGARDING THE LN-Sxx9xD SERVICE MENU

First time visitors to this thread should be aware that when examining the options in the Service Menu it is extremely easy to accidentally select an option which will recalibrate the current input, such that it will become useless without proper recalibration, requiring a specialized signal generator of Korean manufacture and a specialized test pattern. At a minimum, do not play around in the SM on a video input you think you will ever need. It's that easy. Ask for help in this thread before making any adjustments on your own. There are people here who can help you
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post #2045 of 4627 Old 04-12-2007, 06:59 AM
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Quote:
Originally Posted by B007 View Post

I would like to thank WilliamG for posting this Firmware it worked out perfectly for me. I am having the same issue as you and the rest with the 1 pixel wide line on the right, but I don't care seeing as I am using my HDMI port for my pc connection and my VGA port for my xbox 360 connection. I previously had firmware 1020(12-26-06 I think was the date). Anyway, thanks again, now I don't need a stupid KVM switch.


I have the same vesion that you do but can't get it to work. I you have time can you write out the staeps you took starting from the firmware dowload. Thanks.

Will
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post #2046 of 4627 Old 04-12-2007, 08:13 AM
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Just read these posts....ARE WE SAYING THE NEW FW FOR 1:1 IS SCREWED UP? I'd hate to have a line of pixels on the side of any picture!!!

What's going on???
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post #2047 of 4627 Old 04-12-2007, 08:21 AM
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Can somebody please let me know if this hook up is the best. I'm running a 4595D with 2 hdmi. I got one hdmi going from my tv to direct tv box and the other going from the tv to the Up converting dvd player. Would using the digital opital from the stereo receiver to the tv be the best way to hook up the surround sound? My stereo receiver also has a hdmi as well but its only sound not video. Please advise
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post #2048 of 4627 Old 04-12-2007, 08:24 AM
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Quote:
Originally Posted by joekun View Post

I'm not seeing the line of pixels on the right side (or any side) with Casino Royale being played back in 1080p from my PS3 with Justscan. I have a 4095. I just looked at it quickly so maybe I saw a scene without the problem though. And yes, I did look very closely.

My TV has also keeps the justscan setting and has for 6 days now. The only time it turns off is when I feed it something other than a 1080 signal, but when it goes back to 1080 Justscan comes on again automatically. I'm only using HDMI 1.

I hope my posting this won't cause it to stop working now

I'm very surprised that you don't see the line of pixels along any sides. Can't argue, I suppose, but I do find it very difficult to believe based on everyone else's findings.
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post #2049 of 4627 Old 04-12-2007, 08:26 AM
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Quote:
Originally Posted by chappy16775 View Post

Just read these posts....ARE WE SAYING THE NEW FW FOR 1:1 IS SCREWED UP? I'd hate to have a line of pixels on the side of any picture!!!

What's going on???

OK let's clear it up, without yelling! If you go back a page or two, you'll see a picture I posted showing the issue. It ONLY happens in JustScan mode, so you can put it back to the original 16:9 picture and have no more problems. The firmware makes the picture look a little clearer in ALL cases (JustScan mode or otherwise), so it's a "good" firmware in that sense. Prior to the firmware, some of my text on my PC was a little "shimmery" (best way I can describe it). After the update the shimmering is gone.

Again, the firmware doesn't break anything that wasn't already broken, and fixes a lot of things.
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post #2050 of 4627 Old 04-12-2007, 08:26 AM
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Can somebody please let me know if this hook up is the best. I'm running a 4695d Sammy with 2 hdmi. I got one hdmi going from my tv to direct tv box and the other going from the tv to the Up converting dvd player. Would using the digital opital from the stereo receiver to the tv be the best way to hook up the surround sound? My stereo receiver also has a hdmi as well but its only sound not video. Please advise
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post #2051 of 4627 Old 04-12-2007, 08:27 AM
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Quote:
Originally Posted by william.mendez View Post

I have the same vesion that you do but can't get it to work. I you have time can you write out the staeps you took starting from the firmware dowload. Thanks.

Will

The instructions were quite clear. If you've tried to upgrade and it won't upgrade, you more than likely need a board replacement.
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post #2052 of 4627 Old 04-12-2007, 08:41 AM
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Hi,

All of the people who have done self upgrades for Justscan is your TV still under the factory warrenty? If so, are you concerned of voiding the warrenty. I know I asked this already.
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post #2053 of 4627 Old 04-12-2007, 08:44 AM
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Just to want to make sure I have this right. The firmware 1026 files for the 4095/4695 is as follows:
Images (this is a folder)
>appdata.img
>exe.img
>kernel.img
>onboot.bin
>rootfs.img
>s5h2200.img
ferasepart
ffdisk
fformat
image_version
otp_mosel
rc.local
rc.local.versionCheck

The above s/b loaded on a flash drive with no other files to perform the FW upgrade per procedures documented within this thread. However, some people are not able to upgrade the FW and presumably they are just not doing it right but we haven't yet figured exactly which step they are missing. Is this correct?

For those successfully at FW 1026 so far are reporting some sort pixels on an edge (the edge varies) of their screen when viewing 1080p sources in the JUSTSCAN mode.
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post #2054 of 4627 Old 04-12-2007, 09:11 AM
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Quote:
Originally Posted by K4SMX View Post

I only have access to the 9 extracted files and folders actually used to flash the memory, so I put them in a .zip file. The files are in a folder, Samsung FW xx96D. You will need to open the folder and transfer the 8 files and one folder (containing 6 files) to a clean USB flash drive which is large enough to hold 33mb. I have downloaded my own .zip file and compared it to the actual files I used to upgrade my TV, and the size of the files is exactly the same at 31.8mb (33,445,070 bytes).

Because the file is >20mb, unlike WilliamG's xx95D self-extracting download, usendit.com requires you to set up your own (free) account prior to downloading.

WARNING!!! You use these files and follow the upgrade procedures at your own risk. Some have reported that the JustScan FW does not work properly for them. Read the previous posts. No one has reported any problems on this thread with any improper operation of their TV's after the FW upgrade when not using the JustScan option.

http://www.yousendit.com/download/Ql...SWg0b0EwTVE9PQ


Instructions from the Service Manual, verbatim, including odd word usage:

3-5-1 USB Download Method

1. Copy the software file into the USB flash driver.

2. Turn on your LCD TV and check the source is 'Analog TV Mode'.

3. Insert the USB flash driver into the USB Jack of LCD TV.

4. Press 'Mute' + '7' + '8' + '9' + 'Exit' keys of your remote control.

5. The banner osd "Updating SW..." is displayed.

6. The banner osd "Completed..." is displayed when the upgrading is completed. (Ed: and your TV turns off)

7. Remove the USB flash driver from LCD TV.

8. Check the program version.

*How to check the Program Version

1. Press "MENU"
2. Select "SET UP"
3. Select "INFORMATION HELP"
4. Highlight "ON" option
5. Press "INFO" button on the remote control

Well I did the update and it works Great.. funny how the update for the xx96D's is so much bigger then the xx95D here are some screen pic's from the 4096D works GREAT Justscan works only on 1080i or 1080p with HDMI! Sorry for the images they were taken with a Cellphone

Here is the update with justscan for the xx96D models firmware info

Firmware info for xx96D

16:9 Overscan on windows Desktop

16:9 Overscan on windows Desktop

JustScan update on windows Desktop

JustScan update on windows Desktop

Sorry for the images they were taken with a Cellphone
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post #2055 of 4627 Old 04-12-2007, 10:10 AM
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Hi,

Update....

I just got off the phone again with a SAMSUNG tech and was just about to go down the same path again (no such thing as OVERSCAN it is from cable company, etc) when I informed him that I know 100% for sure there is an upgrade available and people already have it.

So, low and behold... he asked where I got the info from and I said AVSFORM. He said that is an awesome site and he uses it all of the time. So, I sent him pictures that people took and the instructions for the upgrade along with the name of the actual upgrade and he is going to forward to his product eng people. So, there is no disputing that it is available.

Hopefully I will be able to get a tech out to get my upgrade and the information will be forwarded to the rest of SAMSUNG support people.
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post #2056 of 4627 Old 04-12-2007, 10:15 AM
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Quote:
Originally Posted by wooha2000 View Post

Hi,

Update....

I just got off the phone again with a SAMSUNG tech and was just about to go down the same path again (no such thing as OVERSCAN it is from cable company, etc) when I informed him that I know 100% for sure there is an upgrade available and people already have it.

So, low and behold... he asked where I got the info from and I said AVSFORM. He said that is an awesome site and he uses it all of the time. So, I sent him pictures that people took and the instructions for the upgrade along with the name of the actual upgrade and he is going to forward to his product eng people. So, there is no disputing that it is available.

Hopefully I will be able to get a tech out to get my upgrade and the information will be forwarded to the rest of SAMSUNG support people.

Now you've done it! Way to expose our secret forum. Samsung FBI will be knocking on our doors. Just kidding! Make sure the tech that releases the FW doesn't get into trouble. Only William knows this so keep it that way. I would feel bad if anyone got fired for this.
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post #2057 of 4627 Old 04-12-2007, 10:33 AM
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Originally Posted by dojoman View Post

Now you've done it! Way to expose our secret forum. Samsung FBI will be knocking on our doors. Just kidding! Make sure the tech that releases the FW doesn't get into trouble. Only William knows this so keep it that way. I would feel bad if anyone got fired for this.

I agree... I though twice before sending stuff. But, I provided no names and I didn't provide information on if the firmware was released I just told him what the firmware upgrade was along with the picture so there is no disputing that there is a JUSTSCAN upgrade.

An interesting note though....

Out of all of the 4095/4096 4695/4696 TV's that have been sold. How many people know about this? It seems to me only the people o this forum know about it?
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post #2058 of 4627 Old 04-12-2007, 10:48 AM
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Now get Samsung to fix JustScan properly so there's no pixel issues!
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post #2059 of 4627 Old 04-12-2007, 10:49 AM
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Quote:
Originally Posted by K4SMX View Post

I only have access to the 9 extracted files and folders actually used to flash the memory, so I put them in a .zip file. The files are in a folder, Samsung FW xx96D. You will need to open the folder and transfer the 8 files and one folder (containing 6 files) to a clean USB flash drive which is large enough to hold 33mb. I have downloaded my own .zip file and compared it to the actual files I used to upgrade my TV, and the size of the files is exactly the same at 31.8mb (33,445,070 bytes).......

Thanks Stew! I did not realize that you got hold of the xx96 FW. This might save me some time since I can cancel the appointment with the local tech. It appears that the xx95 FW (version 1026) update might result in the issue WilliamG discovered (line of green in right of screen). Do we know if the xx96 FW (version 1024) update can possibly result in the same?

Quote:
Originally Posted by TRIC_101 View Post

Well I did the update and it works Great.. funny how the update for the xx96D's is so much bigger then the xx95D here are some screen pic's from the 4096D works GREAT Justscan works only on 1080i or 1080p with HDMI! Sorry for the images they were taken with a Cellphone.

Tric_101, are you able to test JustScan using another HDMI input (1080p) such as a PS3? I'm wondering if the 1024 FW update will result in the line of green pixels in the right portion of the screen.


Can anyone else that performed the 1024 FW update on the xx96 model sound in on whether you're seeing the line of green pixels initially reported by WilliamG?

Thanks all!
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post #2060 of 4627 Old 04-12-2007, 10:56 AM
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I applied the firmware update to my 4695 without any issues. The first time I tried, I probably hit the buttons too slow, and it didn't do anything. The second time it worked fine.

To get to the "Air" input, use the source button until you get to the tuner source. It will say either "Air" or "Cable". If it says "Cable", then just press the "ANTENNA" button until it says "Air".

I do get the strange one-column pixel effect on the right side of my display as well when using my HTPC at 1920x1080. I'm using an nVidia 6300GT running XPSP2 MCE for reference. I do not get this effect using the "PC" VGA input. I have not tried Vista yet, but I'll try to remember that later today. Based on the symptoms listed so far, it seems unlikely to make a difference.

When I display the Media Center main page, the backdrop is blue. The right-hand column overlays the bad pixels over the blue. You can tell the pixels are the wrong color, but they appear as a darker blue, interspersed with pixels of the correct color. So it's not just a black/green thing. Don't recall if that was already mentioned.

Thanks for going to the effort to get this out! Regardless of the right-side pixel issue, it's still far superior to overscan! I noticed my nVidia driver has an option for overscan (as well as underscan to counter the TV's overscan). I might give that a shot as well, but again, it probably won't make a difference.

Regards,
-Dave
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post #2061 of 4627 Old 04-12-2007, 11:17 AM
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Originally Posted by armstd View Post

Regardless of the right-side pixel issue, it's still far superior to overscan!

I agree. Though perfection would be nice.

I look at it this way, we all knew (maybe not all) that these models did not offer 1:1 pixel mapping via PC on the HDMI inputs.

I am happy/amazed that Samsung even offered this as their specs stated that it was not available.

Here is to hoping that either another firmware update comes down the pipe or a fix for the random bad pixels on the right.

Later

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post #2062 of 4627 Old 04-12-2007, 11:30 AM
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Look, we need some sucker, i mean brave person, to go into their service menu and start playing around with settings a report back with info on what the options do.

I know that there is reset option (hopefully) if you screw up the display, selecting reset would put everything back to factory defaults.

So come on suckers, the fix for the justscan (green line) is in the service menu. Go play.
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post #2063 of 4627 Old 04-12-2007, 11:33 AM
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Quote:
Originally Posted by armstd View Post

When I display the Media Center main page, the backdrop is blue. The right-hand column overlays the bad pixels over the blue. You can tell the pixels are the wrong color, but they appear as a darker blue, interspersed with pixels of the correct color. So it's not just a black/green thing. Don't recall if that was already mentioned.

That's about what I was seeing, the "minor" issue that I could easily overlook. On my initial white desktop there were no visible problems what so ever. When I ran the 1920x1080 test pattern Tulli posted earlier I noticed some differing intensity along the last column of pixels. No color change I think, just how bright the pixels were. I agree that the problem is probably tied to color of the column next to it or the color it should be.

So, anyone want to ship me a PS3 so I can test how it looks on my set? I'll be happy to post all sorts of pictures!

-Pow
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post #2064 of 4627 Old 04-12-2007, 11:57 AM
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Quote:
Originally Posted by bighead337 View Post

Thanks Stew! I did not realize that you got hold of the xx96 FW. This might save me some time since I can cancel the appointment with the local tech. It appears that the xx95 FW (version 1026) update might result in the issue WilliamG discovered (line of green in right of screen). Do we know if the xx96 FW (version 1024) update can possibly result in the same?



Tric_101, are you able to test JustScan using another HDMI input (1080p) such as a PS3? I'm wondering if the 1024 FW update will result in the line of green pixels in the right portion of the screen.


Can anyone else that performed the 1024 FW update on the xx96 model sound in on whether you're seeing the line of green pixels initially reported by WilliamG?

Thanks all!

I just checked and there are no green pixels with the xx96D FW (1024)update.. It works GREAT!! Loving the 1:1 pixel Mapping. Big Firmware file over 30meg.. All in all i'm very impressed with the FW update for the xx96D
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post #2065 of 4627 Old 04-12-2007, 12:04 PM
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Samsung technician was here foro 2+ hours. The firmware wouldn't take. He installed a new board. Firmware still wouldn't take. It says it's updating, turns off, but the set never powers itself back on. When we look at the firmware after the upgrade process, it has not changed.

We tried the usb/sd card formatted FAT16 and FAT32. The file name is:

usb_MOS2AUS0_1026.exe and is 11.7mb (12,366,336 bytes)

I have a 4695D

Help?
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post #2066 of 4627 Old 04-12-2007, 12:15 PM
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I just tried the upgrade on my 4095d and have the justscan mode on 1080i and 1080p. Thx WilliamG.

The faint line appears for me as well.

akarz
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post #2067 of 4627 Old 04-12-2007, 12:18 PM
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Quote:
Originally Posted by akarz View Post

I just tried the upgrade on my 4095d and have the justscan mode on 1080i and 1080p. Thx WilliamG.

The faint line appears for me as well.

akarz


Yep, seems like everyone with 4095/4695 has this issue. I have no choice but to doubt the one or two who say they don't see it. Some people who said they initially didn't see it are now seeing it. It IS dependent on what you're viewing whether you see it on the right, though if you get up close to the screen you can ALWAYS see that strange grid at the bottom on bright material.
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post #2068 of 4627 Old 04-12-2007, 12:20 PM
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Quote:
Originally Posted by kevon27 View Post

Look, we need some sucker, i mean brave person, to go into their service menu and start playing around with settings a report back with info on what the options do.

I know that there is reset option (hopefully) if you screw up the display, selecting reset would put everything back to factory defaults.

So come on suckers, the fix for the justscan (green line) is in the service menu. Go play.

I played last night to no avail. I guess I could go play again.

Will report back later.

My default 1080p delay = 0x75

I'm curious as to those who say they have no issues to report what theirs says..

To get into the service menu:

With the system OFF:

1.) press MUTE, 1, 8, 2 , POWER

PRESS DOWN to go to...

OPTION, and read the HDMI 1080p delay.

To get to the option to tinker with it, you press DOWN to cycle through the options.
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post #2069 of 4627 Old 04-12-2007, 12:27 PM
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Guys! Please don't bug Samsung CS anymore about the JustScan issue. Now that you know what is required, either determine the phone number of your local tech and get them to download and install the FW or do it yourself if you deem yourself competent. If you do your own upgrade, don't even think about calling Samsung CS to complain about it.

Also, let's do a thorough in-house job of looking at what they have given us for free and come to a consensus, keeping in mind that they didn't have to give us anything, before we start ragging them with our individual questions and complaints about the new FW. Let's take a few weeks to get an installed base of users so we can isolate what and where the problems may be. We have two different FW versions here and five different models. We will have a lot more credibility if we have done our homework, because if there are any problems, it will not be the Level 2 CS people who will be looking at it, it will be the engineering people. We will want someone who has had the upgrade installed by a Samsung tech to do any calling about any problems discovered.

Stew in Florida
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post #2070 of 4627 Old 04-12-2007, 12:31 PM
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william.mendez I followed WilliamG's instructions to a T. The only difference between me and you seems to be that I am using a FAT32 formated usb drive and yours is FAT16 did you say? I also formatted via a PC, was it you that said you used a mac? Oh yea, I have a 4095D. I'd try formating it with a PC using FAT32. Also, I plugged in the usb drive after I turned my tv on. If it still doesn't work, go buy another usb drive, yours maybe taking to long to access when the tv tries to read it. My usb drive I'm using is a SanDisk Cruzer Titanium(good drive for vista readyboost too, I know off topic). If none of this works, then I don't know what to tell ya. You could try having samsung come out or something. Your usb port on your TV could also be faulty.
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