Tech can out today and was very staunch about not giving me the service code.
I'm really upset about how Westinghouse/Best Buy is handling a defective unit. I initally called Westinghouse about the problem. They stated that they have an agreement with Best Buy to service these sets and that I needed to call 1-800-Bestbuy which I did. The tech came out today and determined the set was defective, he game me a RA code and instructed me to bring the set back to Best Buy for an exhange. So I bring everything back to Best Buy and they say it's not an exchange but they will give me store credit for the amount I paid and that I could use that to purchase a new set.
I explained to the manager that the warranty states FIX OR REPAIR and that me having to shell out $400 for a comparible model is not fixing or repairing anything. We agrued back and forth but his stood firm that's all he could offer and that I needed to contact Westinghouse.
Called Westinghouse explained the problem, they are going to issuse an RMA # for me to send the set California for an exchange at my expense. I find this unacceptable, it's going to cost me somewhere along the lines of $100 to have the TV boxed and shipped clear across the country.