Official Sony Bravia LCD Uneven Backlight/Cloudy Thread - Page 18 - AVS Forum
View Poll Results: Does your Sony 46" XBR LCD suffer from an uneven backlight or cloudy background?
YES, clouds can been seen when dark colors are displayed or when switching inputs 1,294 69.05%
NO, my screen has a perfect, fully even, backlight 580 30.95%
Voters: 1874. You may not vote on this poll

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post #511 of 9118 Old 11-29-2006, 03:42 PM
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I just purchased my 40xbr2 a couple days ago and love the picture. Yes I see the cloudy patches, but only on the blank input screen not on any screens with images. With reading this thread and hearing about others that have found tv's without any issue whatsoever I'm not sure what to do. Does anyone else have the issue on the blank input screen but not on any screens with a signal coming through?
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post #512 of 9118 Old 11-29-2006, 03:51 PM
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Kali,

Based on what I read in this thread, all screenshots and what I have seen in my unit the clouding effect shows up in both cases - blanks screen (no signal) and with signal (dark scene). Try to play the last part of the movie (scrolling credits).
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post #513 of 9118 Old 11-29-2006, 03:59 PM
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I have tried running movies through my ps3 with hdmi and a dvd player and through an xbox360. I have tested on black screens such as ending credits on the davinci code, playstation 3 playback screens, and couple others. Again, with these signals coming in even on black background I dont see any clouds, but with the no input screen It is very bad such as others photos that have been shown.
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post #514 of 9118 Old 11-29-2006, 04:06 PM
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Quote:
Originally Posted by kali23 View Post

I have tried running movies through my ps3 with hdmi and a dvd player and through an xbox360. I have tested on black screens such as ending credits on the davinci code, playstation 3 playback screens, and couple others. Again, with these signals coming in even on black background I dont see any clouds, but with the no input screen It is very bad such as others photos that have been shown.

Out of curiosity, what is the build date?
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post #515 of 9118 Old 11-29-2006, 04:06 PM
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Quote:
Originally Posted by kali23 View Post

I have tried running movies through my ps3 with hdmi and a dvd player and through an xbox360. I have tested on black screens such as ending credits on the davinci code, playstation 3 playback screens, and couple others. Again, with these signals coming in even on black background I dont see any clouds, but with the no input screen It is very bad such as others photos that have been shown.

Also, if you have a digital camera, people here could probably be more helpful if you posted pictures of the blank image w/ clouds and ending credits w/o clouds.
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post #516 of 9118 Old 11-29-2006, 04:08 PM
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Quote:
Originally Posted by kali23 View Post

I have tried running movies through my ps3 with hdmi and a dvd player and through an xbox360. I have tested on black screens such as ending credits on the davinci code, playstation 3 playback screens, and couple others. Again, with these signals coming in even on black background I dont see any clouds, but with the no input screen It is very bad such as others photos that have been shown.

Kali, it will be interesting to see some screenshots if you could post a few. I've tested it with my xbox360 (startup screen in Gears of War) connected via component and I can still see the clouding effect.
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post #517 of 9118 Old 11-29-2006, 04:10 PM
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Quote:
Originally Posted by instantpop View Post

Kronius, I wasn't implying that you went overboard. Someone else did that.

I am keeping my set until the problems are fixed at which point I will make the return. I bought the extended warranty at BB and also have the 18 months from Sony so I am assuming that at some point in that timeframe, the newer models will be cloud free. Until then, I am going to enjoy my set most of the time.

That is actually a pretty smart plan, and probably one of the few situations where the 10% premium for the BB service plan is actually worth it (every time I buy their plan I always regret it . As I bought mine from BB, I would probably do that if the clouds was my only concern, but I think I've decided to just hold off until the HDMI 1.3 sets come out... :|
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post #518 of 9118 Old 11-29-2006, 04:10 PM
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Quote:
Originally Posted by Frank@N View Post

I wish I could be more optimistic about this issue being resolved.

I've become somewhat obsessed with cloudy screenshots and peer at them like A/V porn (when I'm not watching them on my TV).

Has anyone yet posted a pic of a set in a dark room at default settings on a blank input that's evenly black?

It seems like almost 75% of Sony 1080p sets are affect to some degree or another.

Clearly, this is a manufacturing problem and they won't be able to fix them all.

Maybe we should get pointers from the people who started that laptop battery suit...

Here's a picture of my 46" XBR2 ( bought the middle of August) on an unused input...backlight is 6, picture 80 for reference.
There was some light nearby from my compter monitor but it's off to one side and to the rear of the TV. The camera was handheld with the flash off...a bit blurry. No clouding at all is visible under any conditions.

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post #519 of 9118 Old 11-29-2006, 04:14 PM
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Unfortunately I am not at home right now so I do not know the build date nor can I show any pictures. I can say I have been pretty anal about this issue. Am I to assume then that nobody like me has the issue on no input signal and no issue with a signal running through it?
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post #520 of 9118 Old 11-29-2006, 04:34 PM
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Quote:
Originally Posted by kronius View Post

That is actually a pretty smart plan, and probably one of the few situations where the 10% premium for the BB service plan is actually worth it (every time I buy their plan I always regret it . As I bought mine from BB, I would probably do that if the clouds was my only concern, but I think I've decided to just hold off until the HDMI 1.3 sets come out... :|

Actually, I just read from Sonystyle website that you can purchase the extended warranty from them within 60days of purchase. Their service plan ($319 for 5-yr) is much cheaper than BB's extended warranty ($499 for 5yr).
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post #521 of 9118 Old 11-29-2006, 04:44 PM
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here is my pic. It does not looks as bad as other peoples but there is some fogging especially when watching the TV in the dark. I cant see fogging with lights on, it is noticable in the dark, especially in corners.

BTW, I was transporting this TV in my sedan with half of TV sticking out of my trunk since I could not fit it in the car.

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post #522 of 9118 Old 11-29-2006, 04:57 PM
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Quote:
Originally Posted by seattlite View Post

Can we see some pics with various camera exposures like those of "twelly".

Just took some pics of my good August 06 built set - see below.

Some notes:
1) The pictures are of input 9 - my PC is feeding the XBR3 a completely black browser page via Firefox - see the link on this page to open a black browser window. Use F11 once the black browser page is loaded and it will fill the entire screen (using Firefox).

2) The set radiates more heat than my October build set.

3) There is a sticker on the front of the August-built XBR3 that was not included on my October built XBR3 - see the picture below. The same sticker is missing from Twelly's set. Not sure if this means anything - just an observation.
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post #523 of 9118 Old 11-29-2006, 05:46 PM
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Have you guys checked Sonystyle website recently. If you check their 46" xb3, it says due to popular demand they're currently out of stock. Last time I called them was 2 weeks ago and they claim that they have a lot in their stock. I have a feeling that they're recalling their existing batch. It also says in their website that new shipment will be expected on Dec 11. I hope their next batch won't have this problem.
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post #524 of 9118 Old 11-29-2006, 06:08 PM
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I swung by the SonyStyle store again today (I'm working 10 mins from their store this week) to ask about a service plan - I was pretty sure my replacement XBR3 would also have clouds - glad I was wrong.

The salesperson mentioned that they sold many, many XBR3s last weekend due to the 4-day $400 price drop. You may still be right though Twelly...

Out of curiosity, I asked him what the warranty period was for the XBR3 and he printed it out for me on the store stationary - 18 months...

A final note: After watching the Aug 06 XBR3 for an hour, there is a HUGE difference w/out the clouds. I didn't think they were a big deal. Now that they're gone... It's a big improvement - and I had relatively minor clouding compared to others. Don't be satisfied with a cloudy set!
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post #525 of 9118 Old 11-29-2006, 06:26 PM
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I thought I would post some pics of my Sony KDL-46XBR3 (August 06 Build). I'm not sure how good my pics are going to be compared to some of the other pics here but here they are. Taken with no flash, as dark I could get the room in one pic and lights on in the other. I took pictures of the stickers that came off my August 06 Build as it seems to be of interest to some. My set appears to be perfect in person as the pics don't do it justice. Backlight set to 4, Picture set to 80 and Brightness set to 51.
This set is absolutely beautiful, no stuck or dead pixels and not a cloud anywhere.

Hope this is of some benefit.
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post #526 of 9118 Old 11-29-2006, 06:29 PM
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Something just occured to me.... what kind of lighting condition are most 46XBR2 owners using when viewing TV? Do most 46XBR2 owners watch TV with the lights turned down?(or completely off?) I

My 46XBR2 will be placed in a well-lit room. 30ft x 25ft, very-dark oak wook panel walls all around, with light cream-colored carpet. The TV is at one end and the sofa is at the opposite end in front of a fireplace. Four 60W lights in each corner, always-on.(light directed towards the cream-colored ceiling.) During the day, indirect sunlight comes in from the large glass patio door on the wall adjacent to the TV. I have thin fabric curtains, but they're cream-colored and light gets in very easily.

Having described the room as detailed as I could, do you guys think I'll ever notice the white cloud problem if my 46XBR2 arrives? (assuming it's not a sever case of white clouds)

Thank you very much for any comments!

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post #527 of 9118 Old 11-29-2006, 06:46 PM
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Kathy,

I think you should be OK. My family room walls are eggshell, ceiling is white, carpet is tan and the wall to the left of my 46XBR3 is almost all glass facing west and the wall to the right of the TV is a fireplace and bookcases and none of this has affected my viewing. Just take extra precautions getting it home and set up. Haul the set UPRIGHT if possible, unpack it carefully, have plenty of help moving it and try not to touch the screen (try not to lift using the edges of the panel).

Good luck...
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post #528 of 9118 Old 11-29-2006, 06:55 PM
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I have my Oct Xbr2 that has no issues. I took the store warranty for 3 years from PC Richards. I know the Sony one costs less but what should I do? Should I keep the store one just in case I get clouds later or go for the Sony? Does Sony let me buy their warranty even though I purchased it elsewhere? Also my store warranty says it does not cover image burn. Does this cloudiness defect constitute an image burn? Thanks for the help in advance.
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post #529 of 9118 Old 11-29-2006, 07:03 PM
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post #530 of 9118 Old 11-29-2006, 07:10 PM
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I purchased the 40xbr2 the wednesday before thanksgiving. I'd been doing alot of research before hand, and had read a large amount of this thread prior to purchase. I realized that the clouding could be part of the territory, but I've had very good luck with Trinitron's over the years and decided long ago my next tv would be an xbr.

Bingo, within the first minute of turning the unit on, I noticed the clouding. It was a concern, but at that time I wanted to see what else the tv had to offer.

After browsing my HD channels for a while, I noticed the screen being much too bright in low/no light conditions. I wasn't going to mess with the picture controls until I could run video essentials on it.

What I did do was to turn the light sensor on.

Major difference.

I used the lumisponder/light sensor on my last set, so I guess I've grown used to it. The light sensor does a fantastic job, in my opinion. The clouding effect on my set on an open input, while still somewhat noticible ---if you look for it--- decreases by what I would guess to be around 70%. The picture while viewing content is still ever so brilliant, but not overbearing like watching the vivid mode in a dark room. I have not been able to notice any clouding while watching shows/dvds with the light sensor on.

I've yet to use Petmick's calibration info, but will shortly. I had run video essentials on it, and brought the backlight, brightness and picture all down. Color was pretty spot on, with only changing to a r2 on hue.

My set is a serial 8032xxx with an October 06 build date.
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post #531 of 9118 Old 11-29-2006, 07:34 PM
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Wow. Really grateful for this thread. I was SO close to picking one up today and decided to do a quick online search on the display first. Obviously this is a real issue. I do not think it's fair -at all- for people to bash those that are complaining about their cloudy screens or those who are second guessing whether or not they should make the purchase. This is Sony, a real problem, and it was not there one month and there the next. I guarantee these clouds will not be in the next build. If it wasn't a 'real' problem, that would not be the case.

Personally, I most certainly will not be buying one of these until the issue has been addressed. Ideally through an acknowledgment from Sony. Otherwise I'll honestly just wait until I see enough posts that indicate the issue is resolved. My hope is that Sonystyle's new stock will be fixed.

A couple questions:

Is there any way to read the build date off of the box? Is there a serial number range that corresponds to the builds?

HDMI 1.3 is not an immediate concern. But, I do have a first gen HDMI cable installed in a conduit behind a concrete wall. It would be very tough/complicated to rip out and replace. Will that cable work for 1.3? It is the only cable other than power that feeds to my display location. When I put it in, I had hoped that I was somewhat future proofing myself. That was less than a year ago...

Thanks for any help. This thread has been great.

B.
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post #532 of 9118 Old 11-29-2006, 07:57 PM
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Quote:
Originally Posted by desertmichael View Post

I am interseted if anyone has talked to someone at Sony....and have they ADMITTED there is a problem? Or do they keep saying they never heard of the problem before? I think that is what bothers me more. They should fess up, and let everyone know that eventually the problem will be figured out and taken care of for every customer that purchased a defective set! That's very simple.

I talked to a Sony Tech specialist (Mike) who told me my TV as described was defective and to take it back to Best buy. I had also asked him if this was a known problem and he said no.
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post #533 of 9118 Old 11-29-2006, 08:37 PM
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Quote:
Originally Posted by dubldare View Post

I purchased the 40xbr2 the wednesday before thanksgiving. I'd been doing alot of research before hand, and had read a large amount of this thread prior to purchase. I realized that the clouding could be part of the territory, but I've had very good luck with Trinitron's over the years and decided long ago my next tv would be an xbr.

Bingo, within the first minute of turning the unit on, I noticed the clouding. It was a concern, but at that time I wanted to see what else the tv had to offer.

After browsing my HD channels for a while, I noticed the screen being much too bright in low/no light conditions. I wasn't going to mess with the picture controls until I could run video essentials on it.

What I did do was to turn the light sensor on.

Major difference.

I used the lumisponder/light sensor on my last set, so I guess I've grown used to it. The light sensor does a fantastic job, in my opinion. The clouding effect on my set on an open input, while still somewhat noticible ---if you look for it--- decreases by what I would guess to be around 70%. The picture while viewing content is still ever so brilliant, but not overbearing like watching the vivid mode in a dark room. I have not been able to notice any clouding while watching shows/dvds with the light sensor on.

I've yet to use Petmick's calibration info, but will shortly. I had run video essentials on it, and brought the backlight, brightness and picture all down. Color was pretty spot on, with only changing to a r2 on hue.

My set is a serial 8032xxx with an October 06 build date.

I see the same effect with enabling the light sensor in low-light viewing conditions - it diminished the relative contrast between the truly black screen and the cloudy portions (70%) is a good estimate. Two problems however: 1) the clouds were still distracting during camera pans - the worst symptom of this problem, IMO 2) the picture became a bit too dark for my taste, and I lost some of the details in the blacks. Not quite the same as adjusting the back light to min, but close. Still, it did help, maybe I could get used to it. FYI I am using petmic's settings.
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post #534 of 9118 Old 11-29-2006, 08:40 PM
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Quote:
Originally Posted by Beerswilelr View Post

Is there any way to read the build date off of the box? Is there a serial number range that corresponds to the builds?

I would also love to know the answer to that question....

By they way, can anyone provide me the width and height of the viewable area
of the 46XBR2's screen?

Thanks!
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post #535 of 9118 Old 11-29-2006, 08:47 PM
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I too was told that the set was defective and to bring it back to Best Buy. My rep said they had never heard of it either!


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post #536 of 9118 Old 11-29-2006, 08:58 PM
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Kathy,

viewable area: ~44.5" Wide x ~22.5" High x ~46" Diag.

I'll post my serial number later, if enough people do it maybe we'll be able to determine a "range" of sorts.
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post #537 of 9118 Old 11-29-2006, 09:40 PM
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I have been closely watching this thread and also visiting any and all stores in my area that carries these sets.

The in-store sets vary from perfect to severe clouding.

I have come to the following conclusions:

1. Seems really odd that stores were severely slashing prices on these sets considering the fact that they are newly released and in great demand.

2. Although I would love to buy one asap there is no way I will be purchasing one until the dust settles on this situation.


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post #538 of 9118 Old 11-29-2006, 09:48 PM
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Quote:
Originally Posted by Beerswilelr View Post

Is there any way to read the build date off of the box? Is there a serial number range that corresponds to the builds?

I'm fairly positive the build date is not on the box. It's only on the back of the TV. I wish it were on the box then they could send me a replacement set that, based on out guesses here, would have less of a chance of being cloudy.

I got a call today from the gentleman at Sony that arranged the dispatch for the replacement set that ended up being worse than my original. He was just checking in to see if I had received the replacement yet. I told him I had, that it was much worse than the set it was supposed to replace, and therefore had to refuse it. He offered to arrange to have another shipped out to me but based on the fact that's it's a complete crap shoot as to wether or not I'll get a good set I don't want to continue to have to take my set off the wall, put it on the stand, etc, etc. Too much of a hassle. He said I could call back whenever and he'd send out a replacement. Through this whole ordeal the guys and gals at Sony have been really great to work with. Now if they'd just fix the dang thing I'd be pleased as punch.
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post #539 of 9118 Old 11-29-2006, 10:56 PM
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Quote:
Originally Posted by twelly View Post

Have you guys checked Sonystyle website recently. If you check their 46" xb3, it says due to popular demand they're currently out of stock. Last time I called them was 2 weeks ago and they claim that they have a lot in their stock. I have a feeling that they're recalling their existing batch. It also says in their website that new shipment will be expected on Dec 11. I hope their next batch won't have this problem.

One could hope. I will be closely following this and the sharp banding issue. the first one with a CONFIRMED upgrade or fix to the problem gets my vote ($$$).
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post #540 of 9118 Old 11-29-2006, 11:36 PM
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Quote:
Originally Posted by Alanb49 View Post

It's up to you whether the problem it is bad enough to return it or not. I am returning mine this weekend. I will accept a replacement on two conditions. It must have a November build date and they are going to have to deliver the set at no charge and be willing to pick it up at no charge if it is also defective. The delivery should not be a problem as I only live 3 or 4 miles from the store. If they do not agree then I will just have to wait until Sony corrects the problem. 3.5K is way to much to spend on a defective set. From my past experiences with Sony repair technicians I do not see this as a field repairable problem. What concerns me even more is that this will get worse over time. Once my 30 day return policy is up, I am at the mercy of Sony - just not worth it. Customer satisfaction is not their hallmark (my experience at least).

FYI, I bought a 46XBR2 last Friday. It was a November 2006 Build date, but it was very cloudy and returned it. Bought it from Sony Style store. Its been returned and am awaiting for a new shipment of hopefully, later builds.
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