Originally Posted by 00h00m
You have to loosen screws on the inside. Meaning you have to take it off the wall and remove the back panel completely to get at the screws that only need to be loosened. I am not sure of the evidence that this has been done, but there does not to be any tamper proofing on these sets.
well that sucks, not only can i not really get it down myself, but i dont think i'd do that.
btw, i just talked to sony tech support and had a rather raucus conversation...no i didnt yell but i basically and calmly dismantled their basic excuses, and told them a phsycial problem should have a physical fix.
i even asked them a rather dumb (albeit poignant question), "maybe it might be a good idea to just wait for am ore feasible solution, like a panel recall or a class action suite?".
anyhow my calls (powered by knowledge on here) led me to a "product specialist" to get the USB key that i was eventually forced to settle on (the rather tude-ish 2nd tier guy basically gave me some evasive language and said i'm not entitled to any more help to get such a defect fixed).
anyhow the product specialist, while supposedly supposed to know haat the fix does, didnt have the information (but was supposed to get it for me) and he confirmed the fix basically "fixes something with the backlight range decreasing, cause the backlight was put too high and thats why people can see the clouds".
i of course explained to him firstly that unless the firmware update grew an arm and phsyically fixed the panel that it wasnt much of a fix and also noted that i'm happy with the settings i already have tried, so why should i want a fix to simply force me to gimp them further? and basically said thats what sony tech was offering and they couldn't offer anything else. After several times of asking him though he basically said it just adjusts the LCD backlight level values and was verified to fix the issue and the newer TV's would have it and not have the clouds in them due to these precise values (although he specifically said he didnt know if the firmware update was supposed to mimick settings of a different technology added in the new sets or was just a new firmware to match the exact same internals, this brief statement has started to bug me a little).
anyhow while i did complain a lot and hit a brick wall after basically telling him about the screwing issue (sorry if that was a bad thing to do, but i let him know there were users that were physically addressing this issue successfully, and why if they can do it could a sony repairman not start doing what seems to be the best and only real fix?).
anyhow that's my story, i sent out for the USB fix.....and i will not be using it until i can confirm (hopefully from this forum) that it either fixes the issue, or at least doesnt screw over your settings (but hey, if that's basically the only difference in the newer models it cant be that bad of a fix, he said he'd pass that on to the engineers "constantly working on the issue to make screens and backlighting better", oddly enough though for a problem they deem has a fix already, i asked him if that meant the USB fix was just temporary since he said "sont had to respond to the issue so we have released this fix at the moment" but like many things he said "i dont know").
p.s. what is a "flashlight effect" I mean, i know i have clouds (some close to the corners) but i dont think i have this problem....any pictures of this problem?
p.s.s i didnt realize that, while like, only one guy has tried the USB fix, it hasnt really been tried out yet, it could still indeed be a "good" fix (yeah we're all doubtful though). But anyhow, while i will send my info to the class action guy (who was that again? dont remember where his post was) i might do my part, i have done it before and they asked me to come back on for Cnet owned "Tv.com's" podcast, and they asked if there was anything i wanted to talk about, since the site is about television (well, more like TV "shows") i may have this as a topic of discussion