Originally Posted by sonydude1966
Hello, I took 3 pictures and posted them here of what I believe to be a defect (clouding, hazing, uneveness), and I have a service person coming out this Thursday. Do I have a case, or is the service guy going to tell me this is normal and not help me? What do you think?
I can see more without the camera, and the camera didn't capture the backlight leakage from the top 2 corners and upper edge. I checked my mum's samsung LCD and hers did have a glow of course, but it was all an even glow, and looked perfect to me, so I'm pretty sure my haze and uneveness is a defect.
I mostly only notice the haze when it's at an end of a movie, or if it's extremely black in atleast 1/4 of the entire screen. Example, I was watching Superman (the new one) where he was in space kicking back with his eyes closed. It was a black scene and I totally noticed the haze.
So, are my pictures pretty much positive proof for people who will say that I am crazy? When I described my problem to my first tech, the guy said that if it's a night time problem, that he probably wouldn't be able to see it. Then, he goes on to describe how backlights shining through is normal. The guy had a pretty bad bedside manner, and didn't seem happy to be what he was doing. Like he didn't even want to bother with me. And, this was on the phone.
Anyhow, I went and fired him the next day, and have a different tech from a different company coming out on Thursday. I only spoke with a receptionist, so I am predicting the tech who shows up will give me a hard time since it will be daytime.
I also printed all the info on the "Mura defect" which is 100% what this is. I will politely hand my info to the tech on Thursday. This isn't a "pressure" issue or anything with putting the panel together. It is a defect in the LCD manufacturing process. No laying down, or adjusting will fix this. A new LCD screen needs to be installed, pure and simple.
For the people who said that laying the set face down worked, maybe you are wishful thinking? Or, maybe you had/have a different problem than what I have. The "Mura defect" definition is right on, that's what this is.
I'm just hoping I get a replacement set/LCD screen, so this can be over. I was further hoping to find out what's happening with other people with this problem AFTER the 30 days who went through the Sony warranty? Let us know.