Official Sony Bravia LCD Uneven Backlight/Cloudy Thread - Page 27 - AVS Forum
View Poll Results: Does your Sony 46" XBR LCD suffer from an uneven backlight or cloudy background?
YES, clouds can been seen when dark colors are displayed or when switching inputs 1,294 69.05%
NO, my screen has a perfect, fully even, backlight 580 30.95%
Voters: 1874. You may not vote on this poll

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post #781 of 9118 Old 12-05-2006, 04:26 PM
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Quote:
Originally Posted by seattlite View Post

Should I do it?

Based on the track record I'd say only do it if you can watch the set with your material (i.e. DVD's you own and know) in an environment you feel would showcase any problems. If you can't do that then how can you be sure. I think I remember someone on here saying they got a floor model but when they got home it was still problematic.
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post #782 of 9118 Old 12-05-2006, 04:29 PM
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Originally Posted by pratzert View Post

Swizzir,

How about I send them the "quote" via email so they have it in black & white ?

Do you have an email address to some of the more inmportant "higher-ups" ?

How about that tech you were talking too? Do you have an email for him ?

Tim

I have the e-mail for tier 2 tech support. I feel weird posting it on a public forum. I don't want to unleash the hate directly on them since they're nothing more than the messenger. If you can call customer support and ask to speak with a technical specialist for the XBR2. They're the one's you want.
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post #783 of 9118 Old 12-05-2006, 04:32 PM
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I picked up my ''40''XBR2 Dec. 1. It is an OCT. build Ser# 8037 . I noticed the cloudiness that evening mainly in the top left corner.
I have been thinking, should I take it back before 30 days or keep the set and let Sony make things right.
Sonys' response will not suffice ,and has pushed me off the fence. I will be returning the set ASAP. With that response they are betting most people will just live with the defective panels.
My new theory,do not take the LCD home from the store unless you have seen it turned on, the worst that can happen is you keep your own money.

Thanks Sony for making up my mind for me.
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post #784 of 9118 Old 12-05-2006, 04:36 PM
 
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Here's what I want to know. How does this entire issue go from being acknowledged as a defect and some people having their panels replaced to it being "normal?"

If I had known about this from the beginning, I would have purchased the Pioneer Plasma I had my eye on instead. This is ridiculous.
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post #785 of 9118 Old 12-05-2006, 04:51 PM
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Originally Posted by swizzir View Post

Ahh sweet. I'll be calling after work but I'm afraid it'll be too late since I'm on the west coast. Can anyone on the east coast call and post about their experience?


OK I'm still on the phone and have been for the past 45min. I was in the infinite loop " Sony Tech support". They have been asking the same questions over and over and then finally they said the Sonystyle.com would exchange if for me so they transferred me to Sonystyle.com. After waiting on hold for another 10min sonystyle.com said there was no way they could do the exchange and I would have to bring it back to the sony style store in tampa where i bought it and exchange it. only problem is they don't have any in stock so it looks like I'll be waiting until they get them in......or I could just return it and be done with sony..
..
I wish someone would have told me they legalized gambling at electronics stores I guess you throw down $3000+ for a TV there's a 1 in 3 chance you'll get screwed
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post #786 of 9118 Old 12-05-2006, 04:52 PM
 
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Logging my issue via phone with Sony Support as I type this. Will keep you all posted as to my results.
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post #787 of 9118 Old 12-05-2006, 04:58 PM
 
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Update: Sony is apparently sending a technician out to take a look at the set. So it begins.
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post #788 of 9118 Old 12-05-2006, 04:59 PM
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Originally Posted by 25S View Post

OK I'm still on the phone and have been for the past 45min. I was in the infinite loop " Sony Tech support". They have been asking the same questions over and over and then finally they said the Sonystyle.com would exchange if for me so they transferred me to Sonystyle.com. After waiting on hold for another 10min sonystyle.com said there was no way they could do the exchange and I would have to bring it back to the sony style store in tampa where i bought it and exchange it. only problem is they don't have any in stock so it looks like I'll be waiting until they get them in......or I could just return it and be done with sony..
..
I wish someone would have told me they legalized gambling at electronics stores I guess you throw down $3000+ for a TV there's a 1 in 3 chance you'll get screwed

*sigh*

Did you hear what their hours are?
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post #789 of 9118 Old 12-05-2006, 04:59 PM
 
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That for me, swizzir? I haven't been given a time yet. I'm still on hold.
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post #790 of 9118 Old 12-05-2006, 05:06 PM
 
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Alright, so I've been given the choice of 3 different authorized service centers in my area that I have to call since a Sony tech isn't available.

Sauron, I know you're here in Minneapolis. Any recommendations on who would be best to go with:

Television Service Labs, H&H TV and Electronics or In Home Tech Solutions?
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post #791 of 9118 Old 12-05-2006, 05:09 PM
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BTW, whats the best way to view this cloudiness ??? on a black screen or in a dark room, I just want to make sure I know how to look for it when I get to Tweeter.
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post #792 of 9118 Old 12-05-2006, 05:40 PM
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Originally Posted by lee63 View Post

BTW, whats the best way to view this cloudiness ??? on a black screen or in a dark room, I just want to make sure I know how to look for it when I get to Tweeter.

Best way is pitch black on an active blank input, like when you switch to DVD without actually turning on the DVD player.
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post #793 of 9118 Old 12-05-2006, 05:41 PM
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Quote:
Originally Posted by instantpop View Post

Alright, so I've been given the choice of 3 different authorized service centers in my area that I have to call since a Sony tech isn't available.

Sauron, I know you're here in Minneapolis. Any recommendations on who would be best to go with:

Television Service Labs, H&H TV and Electronics or In Home Tech Solutions?

I only had 2 choices, and the first choice I called, sounded like he would have been no help.
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post #794 of 9118 Old 12-05-2006, 05:47 PM
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Originally Posted by instantpop View Post

Update: Sony is apparently sending a technician out to take a look at the set. So it begins.

Mine's about the same as yours clouding wise. I have this feeling we're in for it with the tech. I know, positive thinking. It's hard though because of that lame Sony response. Not so lame for Sony and the stockholders I suppose, but lame as far as us unhappy Sony owners are concerned.
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post #795 of 9118 Old 12-05-2006, 05:57 PM
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Quote:
Originally Posted by instantpop View Post

Alright, so I've been given the choice of 3 different authorized service centers in my area that I have to call since a Sony tech isn't available.

Sauron, I know you're here in Minneapolis. Any recommendations on who would be best to go with:

Television Service Labs, H&H TV and Electronics or In Home Tech Solutions?

I can't recommend one, but can tell you to stay away from Television Service Labs based on some local forum threads I've read about them (Link ). Be wary how you choose as a "platinum" repair shop may only be platinum from Sony's perspective.
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post #796 of 9118 Old 12-05-2006, 06:04 PM
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Originally Posted by sonydude1966 View Post

My set looks like yours with a little less clouding in the upper left. I wonder what kind of camera are you using, because mine couldn't pick that up. Yes, mine is unacceptable as well. Tomorrow's Tuesday, and my tech comes out on Thursday. I hope it turns out well, and they take my problem seriously, knock on wood.

I was using the Canon G7, Auto mode at HI ISO setting (ISO 3200).
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post #797 of 9118 Old 12-05-2006, 06:09 PM
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Originally Posted by seattlite View Post

I found a display model at my local Circuit City, Manufaturing Date July '06. Lighting was a bit bright, but it seemed like the panel was free from any clouds. I didn't test for dead pixels though. Salesperson said it would be OK for me to exchange it for the floor model. Should I do it?

I think it would be worth a try. My first attempt landed me a set made in August with the cloudiness when I brought it home. My second attempt landed me a set made in July. So far so good. I only see very, very, light clouding. IMO, this July set is the best one I've seen in person so far.

Look at it this way, you'll at least have a good set in hand (or at least a good chance at getting a good set) while we wrestle this issue with Sony.

We know that these XBR2 starting being available in August. Based on that article I found about Sony only inspecting the first panels that came out of the Samsung S-LCD plant, it's likely that only sets built in July were fully inspected by Sony in Japan.
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post #798 of 9118 Old 12-05-2006, 06:11 PM
 
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Yikes. Thanks for the heads up, Sauron. Much appreciated. I'm getting to the point, especially after reading that thread, where I just want to return this set and be done with it. But, I'm gonna see what I can get out of the repair guy I do end up with and see what happens.

Funny thing is that Television Service Labs was the very first one they recommended to me. Maybe that isn't funny. Nope, it isn't. Sony is losing a television customer if this doesn't get resolved to my liking.
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post #799 of 9118 Old 12-05-2006, 06:16 PM
 
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Just did some more digging and H+H doesn't seem to have a better rep either. Looks like "In Home Tech" gets the call. They're closed now. Will post more tomorrow.
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post #800 of 9118 Old 12-05-2006, 06:52 PM
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I've been to 3 stores and have asked about this issue. Surprisenly, all 3 claim no knowledge of the issue.
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post #801 of 9118 Old 12-05-2006, 06:58 PM
 
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The more and more I mull this over, the more and more upset I get about it. All three authorized service repair centers Sony gave me numbers for all have terrible customer reviews and the one that I actually bothered to call sounded extremely shady and not customer friendly at all. Not exactly the face of Sony that I paid a premium for.

I guess I don't know what to do at this point. Should I call Sony Service back and let them know my feeling on the authorized service centers they referred me to? Sending a tv currently sticker priced at $4000 to a shop that has a bad reputation isn't my idea of a good time.

The sad thing is that this is the tv I've had my heart set on. I went LCD because I am a hardcore video gamer and didn't want to run any risks with the Pioneer Plasma I was looking at. This also is native 1080p, has great standard def upscaling and the whole nine yards. It's really a shame that poor quality control and the willingness to save a dime over continuing an electronics legacy take precedence over customer service. My brother just bought an Olevia LCD for $500 and his panel is flawless and I am jealous. Is that really what I should be feeling as an owner of an XBR3? I didn't think so.

So the question is, what next? Thoughts?
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post #802 of 9118 Old 12-05-2006, 07:02 PM
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instantpop,

i would def call them and voice ur concerns.... don't hold back. I sure as hell wouldnt want to pay 3k+ on a tv that is defective and not up to your standards. good luck!
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post #803 of 9118 Old 12-05-2006, 07:05 PM
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Quote:
Originally Posted by nygiants20 View Post

I've been to 3 stores and have asked about this issue. Surprisenly, all 3 claim no knowledge of the issue.


all the stores i went to said the same thing... actually the one guy, we'll call him Kris at a store named after a speaker component told me that the avsforum is not a reputable site to seek advice. he even went on and said everyone on this thread probably doesnt even own the tv that they are "claiming" to have clouding issues...

i then proceeded up to the 46xbr3 and pointed out the clouding issues his display unit had, he said it was the reflection.. i then waved my hand to block the lights and it didnt change... what an ignorant salesman.
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post #804 of 9118 Old 12-05-2006, 07:10 PM
 
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Thanks for the nudge, non-ricer. I'm on hold right now. Somebody's gonna get an earful. Respectfully, of course.

I learned while researching my big purchase (I'd been looking for a new tv for over a year) that most sales people are absolutely brain dead. They'll tell you anything they can to get you to make the purchase. Through no help from any sales people or reps, I ended up purchasing the Bravia XBR3 as it suited my needs the best. But I can tell you that everytime I went to the store to ask about tv's that best suited my needs, I was told a different thing every time in the hopes that they were telling me the right thing to get me to open up my wallet.
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post #805 of 9118 Old 12-05-2006, 07:17 PM
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Originally Posted by non-ricer View Post

he even went on and said everyone on this thread probably doesnt even own the tv that they are "claiming" to have clouding issues...

i then proceeded up to the 46xbr3 and pointed out the clouding issues his display unit had, he said it was the reflection.. i then waved my hand to block the lights and it didnt change... what an ignorant salesman.

If anyone can, bring a laptop with picture on it from this thread. I did when I went back to my sales people to talk about the issue. Pretty irrefutable evidence if you ask me.
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post #806 of 9118 Old 12-05-2006, 07:18 PM
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instantpop, exactly.... i normally readup on the products im interested here and then go to the store to check it out in person... normally my decision is based upon what others are experiencing and then price.

i never trust a salesman... i have yet to find one that doesn't either belittle me or looks at me and all they see are dollar signs.
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post #807 of 9118 Old 12-05-2006, 07:19 PM
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Quote:
Originally Posted by instantpop View Post

Thanks for the nudge, non-ricer. I'm on hold right now. Somebody's gonna get an earful. Respectfully, of course.

I learned while researching my big purchase (I'd been looking for a new tv for over a year) that most sales people are absolutely brain dead. They'll tell you anything they can to get you to make the purchase. Through no help from any sales people or reps, I ended up purchasing the Bravia XBR3 as it suited my needs the best. But I can tell you that everytime I went to the store to ask about tv's that best suited my needs, I was told a different thing every time in the hopes that they were telling me the right thing to get me to open up my wallet.

Most sales people...from electronics to cars to insurance sales, etc...all they care about is making a buck and making a commission. What instantpop says, that the sales people are brain dead....well, it sounds like the people at Sony are brain dead, too. It saddens me as I have always been partial to Sony. Most things in my house are Sony. I guess that will be changing in the future. I feel so bad for all of you guys.
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post #808 of 9118 Old 12-05-2006, 07:23 PM
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Originally Posted by swizzir View Post

If anyone can, bring a laptop with picture on it from this thread. I did when I went back to my sales people to talk about the issue. Pretty irrefutable evidence if you ask me.


trust me, this guy poised himself as a Greek God. Nothing would get thru to this guy.. he would end up telling me that i photoshopped a pic of a cloudy night into the panel.... and for the number of posts in this thread he would say that i registered all the hundreds of userid's and made all the posts myself.

I tried telling him what I personally saw and read, and he told me I was wrong. I gave him some stern remarks and walked away. I won't ever go back to that store.
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post #809 of 9118 Old 12-05-2006, 07:26 PM
 
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I've been on hold for 20 minutes while "Christian" tries to find a reputable service center. Anyone else find this ironic? Or maybe it's just sad.
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post #810 of 9118 Old 12-05-2006, 07:32 PM
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what area are you located in? can u still return/exchange it?
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