Originally Posted by swizzir
I don't know how Joe Q Consumer can do that but if you missed this article it's pretty interesting.
Yeah it's not like we can like waltz into their departments that aren't trained or required to deal with the customer, but if we back Sony into a corner they would have no choice but to give in or lose credibility. For example:
Joe Q Consumer: Yeah, there's clodiness in my 46XBR2 that i'd like fixed.
Sony: Um actually that's normal in low light, try these settings: xyz
Joe Q Consumer: Actually it's so bad I'm pretty sure this wouldn't pass QC
Sony: We had a tech out there, it does.
Joe Q Consumer: The tech could be mistaken, I didn't see him measure the mura he only eyeballed it.
Sony: He'd know.
Joe Q Consumer: I don't believe it. Could you please show me the QC guidelines for Mura and have your tech come back out with the appropriate equipment to measure it to verify that this is an acceptable mura?
Sony: That's inapropriate
Joe Q Consumer: Really? So basicly this Mura could be way out of bounds of acceptable, and yet you'll stubbornly believe the subjective assessment of one tech's opinion? That seems more innapropriate than simply proving to me that this TV is within specification... If it is I'll gladly close this issue.
If Sony would refuse such a reasonable request to put their words to the test they'd lose credibility and it woludn't really matter if they're lying or not.
Originally Posted by swizzir http://www.hispanicbusiness.com/news...iness-news.asp
These paragraphs are the most interesting.
"Early on, Sony also had concerns about quality. The company not only dispatched its own engineers to the joint venture to vet LCD displays, it also insisted that every panel it used be shipped through its LCD-TV factory in Inazawa, near Nagoya, Japan. There the panels went through another rigorous quality check before electronics such as digital tuners, power units, and other components were added. Only then were they packaged into TVs or shipped off as modules to assembly plants in Spain and Mexico.
Bravia New World
Now, however, panels are being shipped directly from S-LCD to the assembly plants. And even Sony execs concede the venture has been instrumental in the company's introduction of the hugely successful Bravia LCD-TV lineup, a rare bit of good news at the Japanese company."
I think Sony needs to send their engineers back.
Hmm, that is interesting. There's no doubt that these TV's are in heavy demand though, I guess Sony can afford to be arrogant at this point, obviously, not enough people have complained or returned them.