Originally Posted by HDMI_13
TV that they have sent me is a refurbished one.
Initially when I reported the problem, I asked them if they will send me a new TV or refurbished TV. I even told them if they are not going to send me a new TV , I still have time to sent back to Target (90 day return policy). They told me that they will send me a new one.
But when I saw the tv that they have sent to me is a refurbished one. There is no plastic cover on the screen and I an clearly see back side the panel boards are not properly set . I could see the screws color is gone. usually they are in back color coated.
I called them immediately asked them about the tv. Then the representative said , if the TV stops working with in 45 days they will send a new tv, other wise they will send a refurbished one. I asked them to review their notes that they have told me that they will send a new tv. customer representative apologized and hung-up.
On 15th my 90 days period is over,so now I can'/t return it to Target.
I am stuck with a refurbished tv after paying seventeen hundred dollars.
I strongly recommend to stay away from this company.
Here is some info from a canadian board that may be of help to you
I have had a number of concerns regarding the Olevia warranty and especially after reading some of the conflicting information on this and other sites. I decided to contact Olevia myself and get a definitive answer, by sending them the serial number of the still unopened 747i sitting in my family room. Within 3 hours, a customer service rep had called my house and then my office number to speak to me personally, rather than responding by e-mail with a canned response.
This fellow, Dean Hunter, from the "Process Team" at Olevia Customer Service, advised me my concerns were "escalated" to his attention, as he is THE authority on Olevia warranty issues in Canada. He advised me that there is a valid warranty for manufacturer defects (and not customer abuse...obvisously some legalease here) in Canada and that there was even authorized Olevia on-site warranty service, if it was required. He advised me that there are a number of authorized service dealers in the Toronto area (6 of them) and even more in Montreal. There are also service dealers in Ottawa and even Thunder Bay ( I don't know about the rest of Canada). If I lived within a serviceable distance to one of these locations (and I do) I am eligible for on-site service if necessary. In addition, if the TV has to be returned to Olevia, the customer pays no shipping charges there or back. Also, if a TV has to be returned, a customer can choose to have an expedited process, where a credit card is authorized for an amount equivalent to the cost of a new set (not actually charged, just authorized, ie: money available), and a set is sent to the customer. Customer then sends back the defective TV and when the set is received and found to be defective, the credit card authorization is reversed.
I advised Dean that he should be reading these forums and he advised me that I could post his name here and on other forums and give out his office telephone number at 909-348-6339 if other prospective Canadian customers had warranty concerns.
I am much more confident in my Olevia purchase and will now open the box, but I should tell you, I'm still not 100% certain of the company's future, so I bought the TigerDirect 2 year extended warranty for piece of mind. Where else can you purchase a 47" LCD with great SD and HD picture quality (father in law set his up today...picture is just like all of you have seen here in this thread) with a 3 year warranty for $1444 CDN (1200 for TV and 244 for extended warranty)?
I hope this info has helped some of you.