and here is my answer to them...My original e-mail was:
LN-T4042H and LN-T4053H Issues
To whom it may concern
I'm an owner of one of your latest generation of HDTV LCD Screens. (LN-T-4042H)
I have discovered (as many other owners of 42H and 53H series) an issue with your screens which is referred to as 'tearing'. This defect is best described as a 'thin line' or 'ripple' across the screen, where the image above and below it are refreshing at different points.
This problem is seen at 720p and 1080i from different sources (HD Satellite, HD Cable, DVD, Xbox, PS3) and with both HDMI and Component connections.
Other problem these series are experiencing is what I called the 'mute' issue; while watching any source (Over the air TV, Satellite, Cable, DVD) through any connection (HDMI, Components with Optical) the set will 'mute' and the only way to have sound back is to turn the set off and turn it on again.
As you can see in the link provided below, many customers of both series are experiencing the problems mentioned above (as well as many other that are not ware of this forum), it will be important for the person addressing these issues to read throughout the link provided (it won't take more than 15 minutes)http://www.avsforum.com/avs-vb/showthread.php?t=828105
I know for a fact that these problems have been brought to the attention of your Tier1 and Tier2 customer services representatives. I would like to know exactly what Samsung's view is on this problem, and how it is going to be rectified, for current, and future owners of this set!
A CLIENTAnd your answer was:
Thank you for contacting us.
Do to the nature of your request a live call is needed.
Please call 1800 726 7864
If there is anything else you would like assistance with, please feel free to write us any time. Additionally, if you would like live technical support, you can also contact us at 1-800-SAMSUNG (1-800-726-7864).Well...
I already called two times to speak with Tier1 and Tier2 representatives that had no idea of what I was talking about (they even didn't know how to perform a firmware update). Very bad customer service from your end. This TV is going back to the store. You lost a customer for life.