On Memorial day I purchased a Philips 42PFL7432D/37 42" LCD 1080P TV. I brought it home and unpacked it. It set up perfectly in under an hour. But failed in 4 hours. Was it a fluke? OK maybe it was, I returned it to Best Buy the next day and exchanged it for another one. I brought it home unpacked and set it up, 3 hours later it refused to turn on. I called Philips support at 9:00 pm and someone answered the phone and very courteously walked me through the troubleshooting steps, but alas it was no use. I returned unit #2 to Best Buy and picked up unit #3 thinking the first two were bad luck. Guess what? I unboxed #3 at 3pm, and it had failed by 7pm. Three in a row? Philips needs to try harder.
TV(s) were carefully set up, it was my third LCD HDTV purchase.
Only power and Houston Time Warner cable TV were attached (cable from wall directly to TV.
It was the same power and cable, that faithfully connected my Trinitron for five years.
All three failed while powered down (off).
All three made a clicking noise, like a relay, about every two minutes while powered off, after failure.
None of the buttons on the TV or remote had any response.
Not even the menu could be reached, the screen was completely black after failure.
Failure #1 was diagnosed by the "Geek Squad" and found to be in the condition described above.
I had to make Four trips to Best Buy
While watching the TV after setting it up there were absolutely no problems, until I powered the unit down using the off button on the remote, and returning an hour later to turn it back on.
The units were unplugged, for a minute, 5 minutes, and overnight, in an attempt to resurrect the TV.
Unit #1 was built in April 2007, #2 and #3 were built in May 2007.
Best Buy cheerfully replaced the TV's and refunded my money without question.
Philips service was helpful, and courteous, and offered to send a repair team at their cost to my home to repair the problem. I felt it would be easier to return it, since there was not anyone home usually during the day to receive them.
The setup and operation of the set was superior while working. The picture was incredible, I loved the ambilight, and the auto picture resizing is positively the best I have ever seen (and I have seen a lot)... It had the best 480P analog cable picture I have ever seen. The replacement Samsung below is inferior, yet more expensive, and a current model.
I replaced it with a Samsung LNT4065F 40" 1080p LCD HDTV. No Problems. But I REALLY like the Philips better.
Can Philips stay in business with TV's that fail like that?
------------------ Edited 6/23/07 ----------------------------
Philips found and fixed the problem!
Anyway here is the update. I offered Philips the use of my home to test for a failure, and they took me up on it! Two fine gentlemen from Philips set up an appointment, and visited my house, with a TV, to see why they seemed to fail so frequently. This was not some hack repair service, but by all appearances factory trained and sponsored team with instructions to find out why the TV's had failed. I was impressed, and I do not praise easily.
Here are the results that I observed:
The set brought to my house failed almost immediately. In the exact manner that my previous sets failed.
The failure was software related. The current theory is that there are too many stations being auto tuned (close to 600). The Sammy that I now have also auto tunes the very same stations.A software update fixed the problem.
The Philips employees were very knowledgable, courteous, and had a sincere desire to solve the problem.
The failure was caused by the cable company signal, although the exact reason has yet to be determined.
I have been purchasing electronics for a long time, and consider myself pretty well informed. Perhaps I do whine a little about things that i do not like, but I always try to represent the information fairly. The fact that Philips sent a team to my house to investigate the problem really impressed me. If this is the kind of response to problems that Philips normally makes, I will have to highly recommend the purchase of this set, and any Philips merchandise.