Originally Posted by rsohne
It just says guide to assembly at the top for Stand Assy 37-42 ME7/BK. That is all I have for you but if you want I can scan and send to you. I agree with you on this panel and it is the first in nine sets that I felt was worth the trouble. I only brought up this instructions sheet thinking maybe part of the clouding issue(which I don't have)was caused by lifting the TV improperly. Who knows?
Are you pulling my leg?
Found the stand instructions that you were referencing. Step 7 does show a picture of "clouds" on the screen, but that is not meant to indicate that you can damage the TV screen by swiveling the stand.
We are reviewing why that piece of paper is in the box though, it wasn't approved by the art department, and the stand assembly instructions are in the Quick Start Guide as well. Thanks for pointing this out.
Originally Posted by tkc9789
I really do like this set so far. But would like to request for two changes in future upgrades.
1. To me, the TV channel number on the upper left corner when changing channels is a
bit small from 10-12' away. It'll be nice to increase the font and change the blue color.
The blue color is hard to see as well.
2. Issue with "lost channel".
for instance, If I'm on Ch-8, then tuned to my DVR; power off TV. Power back on and go
back to TV input, the set will be on Ch-3, not Ch-8. I hope this can be corrected.
Thank you and Best Regards.
Definitely appreciate suggestion number 1. I can't guarantee anything though, SW releases are going to be mostly focused on HDMI and any technical problems experienced by users.
For problem 2, we are taking a look at what might be causing this.
Originally Posted by mhemu
Philips TV or daveinga: Will entering the service menu void our warranty?
Technically yes. As a Philips rep I can't say anything different than the warning screen that pops up on the screen when you try to enter the service menu.
As a side note though, there are not any additional features that can be turned on in the service mode, as had been see in some previous models.
Originally Posted by iss_iss
- Automatic - Resize the image on HDMI 2 or HDMI 3 does not work. This includes the DVD player (an anamorphic DVD is shown on half of the screen in the middle and not enlarged to a full screen). I have to mention that the older model has the Automatic settings working correctly - slightly expanding up/down portion of the image to a full (or almost) screen depending on the image ratio. This issue also includes the Media Center and this is really unwatchable because, besides not enlarging the SD (4:3) left/right to a full screen, in case a SD is presented with black bands up and down, the image will be about one third of the screen in the middle. The old model pulls the image up/down and left/right until the image fills the screen in the Automatic mode.
I just need to confirm. DVD player is set to 16:9 in the setup menu? DVD is widescreen (not widescreen 4:3)? Same DVD worked with the 9441's automatic mode?
Originally Posted by iss_iss
Sound Issue. This one is an even bigger problem. It appears that all works fine as long as there is more than one HDMI source connected. Once I turn off the HDMI 2 or 3 sources, the sound on HDMI 1 disappears. The only way to get the sound back is to turn on the DVD player in HDMI 2 and then change to HDMI 1 and it will work.
Does this happen only when you've had HDMI 2 & 3 devices on and then turn them off? Basically, if you only have the HDMI 1 device on, and turn on the TV, do you get sound?, or not until you turn on HDMI 2 & 3 devices?
Originally Posted by pikoo
Daveinga/Philips TV: Should I give a call to Philips service? Do you think the service guy will be able to do anything with this set?
pikoo, you are more than welcome to call Philips service, I don't know if they are going to be able to fix this, as it is typically related directly to the panel.
Wondering if you can try 1 thing. If you push on the plastic frame around the screen, does the "clouding" change? just curious
Originally Posted by AzWildcat
This is very interesting. Here in Tucson the two BB locations have both the 42PLF7432D with the same frozen picture on them. Both have a game type map with a tan and brown images. The other sets on the wall were playing fine.
We saw this the first day we had our sets at BB. It is related to the content stream running in those BB stores. We made BB aware of the issue and they apparently had problems with other manufacturers (don't know who), and released a new stream that was fixed.(must not be running in your store)
It was related to a change in the formatting of the content stream (not a real world situation). SW versions 39.11 and later have a fix for it, eventhough you shouldn't encounter it in real world situations.
Originally Posted by pikoo
When the TV was powered off yesterday night, I was hearing the 'clicking noise' every 4-5mins. I thought that's it - may be in the morning - it will refuse to turn on. (I am using a power line conditioner) But, in the morning, it powered on and worked. But, don't know how long. This is really frustrating experience.
pikoo, this is most likely the set turning on the signal board to update the channel map. The TV will turn on the board every so often (I don't know exactly how often) to scan for new channels.
Originally Posted by ABBN
-I've confirmed that the image processor is bleeding the signal. Reds smear to the right a few pixels, and possibly other colors. I do not know if this can be fixed via firmware. It really detracts when using a PC in 1080p. It should look crisp, but it doesn't.
Is this only on your PC source? Have you noticed this on other connections? What are your PC card settings and driver information?
We have not seen this issue.
I see pikoo's comments too, and I will try to get a PC hooked up to one in the office today and take a look.
Originally Posted by swtguy
Drove 45 mins to a BB that had the tv in stock to exchange the one I had that wouldnt power on. Picked up another one and came home... set it up and plugged it in. Check the attached picture to see what this one looks like. I had it in the backseat of my avalon all the way home, didn't drop it and the box even looks ok. When the tvs off there are no marks or scratches on that spot where it looks cracked. Is this bad shipping or what? I have no luck.
Looks like it got dropped on its face somewhere along the way. See if BB will let you plug in the set to make sure it isn't cracked before you go home. You should be able to just slide off the top of the box and leave the TV in the bottom tray and plug it in to test.
Originally Posted by Vowani
Question for our two wonderful Philips reps in this forum:
are the firmware updates that are posted by your team also valid for European units of these sets, or only for American ones?
If they are only for US, how do you guys synchronize European and US versions? Are you in constant contact with your worldwide colleagues, so that you can share information about bugs you found and were able to solve?
The firmware update from Daveinga is only for US versions. The philips website will have updates for European TVs as well. US TVs are designated by the /37 at the end of the model number. European TVs will have a different number like /12. The SW basically has a header that the TV reads. the TV will only load SW that is meant for it.
Daveinga and I are in contact with our colleagues overseas, and we alert them to technical problems and issues.
I will check with Daveinga on the whine issue today, and see if there are any updates.