Originally Posted by Randy_Sh
Folks - long post, bear with me please....
Ok. So, I have a 4061F that I purchased as a warranty claim on my previous Samsung HLN DLP set and have had the HDMI drops.
I posted earlier about the HDMI dropout when viewing my Moto Cable Box. The box is an older HD box with a DVI output. I am using the same cable from earlier but now with a DVI to HDMI adapter. The run is about 8 to 10 FT due to where all the gear is located. I had no issues with the old DLP set with dropouts when using strictly the DVI cable.
So, after reading here that this appears to be a "known" problem with Samsung, I figured I would call into tech support and see where I get. Called last night at about 8:30 and waited for about 1/2 hour. This is the gist of the conversation.
I explained issue to tech support. Asked me some general questions about the issue. Explained that this frequently happened. Tech immediately indicates that the issue must not be with the TV since it is new, but with the cable box. Asks me about run of cable - indicate that it is 8 to 10 feet. This immediately sends the tech into a RED FLAG mode. He indicates that I shouldn't have that long of run - the digital signals shouldn't be transmitted over greater than a 6 ft run. Question: I never heard of this? Sounds suspect?
I indicated to the tech that I read that there was an issue that was known to Samsung with the HDMI input dropping with these sets. He says he no, he is not aware of this problem. He would like to be try to the following to "rule out" the TV.
1) Change input from HDMI1 to another HDMI Input. Ok, I can try this...
2) Hook up cable box with 3FT HDMI Cable and see if problem persists. I can to this, but it is a pain. Need to relocate the box to about the fireplace and hook up.
3) Exchange the cable box for another box - if it persists with the box 3ft away from the TV. I indicated that I hadn't had any issues with the box before, but still wants me to try this...this is more of a pain in the butt to call cable co to exchange the box...but could try.
3) Finally, get another device with HDMI output and see if I still have drops. So, I don't have anything else right now with an HDMI output. He said I can try to take TV back to retailer to hook up another device - I really don't feel like hauling back to CC to do this...
And, it is cheesy in IMO to buy a HDMI output device only to return it and don't have many HT buddies in the area, may be able to call in a favor though...anyway...
Thoughts - I am not confident that the issue is with the box - I think that it is pretty well established as a TV issue.
Do I go through the above recommendations and call back and report my findings? Do I call back and push for a higher level of support - how did folks get Samsung to acknowledge the issue? Did you futz around with all this BS first?
Thanks for your help.