Have the same problem, just 3 months after 1 year warranty.
Called their customer service line several times as it is clearly a defect in the panel. They refused to help me out and pushed back as warranty has expired.
Their customer care supervisor was a real jerk and didn't want to answer most of my questions leaving long blanks on the phone with no responses.
Yesterday, I have sent a mail to their headquarter in CA, US and email to firstname.lastname@example.org
President of Westinghouse Digital Electronics, LLC
12150 Mora Drive
Santa Fe Springs, CA 90670
A few people have posted same problem in a few forums. No solution provided.
If you do have any tips, please let me know
Franck (Ottawa Canada)
- Richard Houng
- Cliff York
- Rey Roque
- Douglas Woo
Today I’m writing to all of you in the hope to get your assistance.
I have contacted your customer service department and talked to several people without success.
A year and 3 months ago, I have purchased a 42LCD TV Monitor (647LVM42W) from Crutchfield. The value of the TV was ~$1600.
Buying this TV was an investment for at least a few years.
For the past month, an issue arose with the LCD which makes the TV not friendly to watch anymore.
A permanent vertical black line in the middle of the screen (top to bottom).
Your customer service refused to help me saying the warranty is over by nearly 3 months which I cannot argue.
However, I truly believe and consider that I’m part of an “un-usual” scenario. The problem observed is a defect and as such should have special considerations.
The panel seems to be the cause and as you know, it is over 80% of the price of the TV.
Your customer care department telling me to buy a new TV or go try in local dealership because of these 3 months over warranty seem to be very harsh to say the least.
I do not think I am being unreasonable by requesting some assistance to resolve the problem.
If you aren’t convinced yet, just put yourself in my position and ask yourself, would you buy a $1600 TV and put it in the garbage 1 year 3 months later?
How would you feel about it?
It is not like a car and I can do regular maintenance on breaks, oil, etc… I have taken excellent care of my TV and without any reasons failed me with this panel defect.
I always considered your products to be high quality and always been pleased customer.
Please, would you be able to assist me in any ways to resolve this problem in friendly matter, this is all I’m asking.
Hope this email will show you a high consideration for your company and faith in your good will.
I’m looking forward to hearing from you very soon.