Join Date: Sep 2007
Location: Kensington (not Berkeley), CA
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The service person Concierge sent (all the way from Foster City!) arrived today (1) on time, (2) with the right parts, (3) with a pleasant demeanor, and (4) with the requisite skills.
In about 30 minutes, he (1) confirmed the Seven Blink code, (2) removed the TV from the armoire with a wee bit of help from me and without complaint,* (3) disassembled the back of the TV, (4) tested the three suspect boards to find the faulty one, (5) replaced the faulty board, (6) reassembled the back, (7) tested the TV without the antenna (first-time setup screen), (8) replaced the TV into the armoire and reattached the antenna and the HDMI and composite connections, (9) tested the TV and the DVD recorder (both kinds of input), (10) updated the firmware with an SD card, (11) collected my signature, and (12) went happily on his way (a great guy: thanks to immigration we have another competent American!).
*Concierge had warned me that the repair folk might refuse to remove the TV from a cabinet, because of the risk of breaking the screen.
Note that the repair person upgraded the firmware without prompting, unlike the previous post.
So, even though it took Panasonic six days to decide to repair my set, which was out of warranty by three months and 22 days, and took another four days to repair it, I have to report that overall I'm pleased with the way Panasonic treated me.
Now I look forward to several years of trouble-free viewing. The set this Panasonic replaced was a 19-inch Sony purchased in 1979. The only "repair" in all that time was a replaced fuse. The repair man today said we can't expect the new sets to last nearly as long or to be as trouble free. Pity. At least they are less expensive in relative terms and have a better and much larger picture.