Pioneer warranty questions? - AVS Forum
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post #1 of 11 Old 05-06-2008, 04:54 PM - Thread Starter
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I heard that pioneer has a 1 year warranty on the 5010. I am considering buying one from invision and wanted to make sure that their warranty would include in home service if anythign went wrong. I'm not exactly sure how to search for pioneer repair specialists in my area (Columbia, MO) I heard from the salesman from invision that they will send out a new set and arrange for pickup of a defective set if it's found within 24 hours which is awesome. Does anyone know for sure if I should be confident about their warranty? I don't want to be responsible for shipping costs for sending the set back to pioneer if something is messed up.
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post #2 of 11 Old 05-06-2008, 04:56 PM
 
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Call 800 421 1625 and double check with Pioneer. But sounds right to me
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post #3 of 11 Old 05-06-2008, 07:16 PM
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Most retailers have a defective return policy that is effective within 24-48 hours. Very common! The challenge for most retailers is a satisfaction policy. Amazon, Crutchfield, BB, CC, ABT are few companies that will accept returns within 30-days. Some have 90-day satisfaction policies on non-defective merchandise.

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post #4 of 11 Old 05-09-2008, 12:30 PM
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Doesn't matter how long their warranty is for they won't honor it. My Elite Pro 1140HD exploded on me (buffer chips melted down). Pioneer sent out a 3rd party to validate which they did and Pioneer is still giving me the run around. Don't trust Pioneer's warranty at face value, you'll get the short end of the stick.
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post #5 of 11 Old 05-09-2008, 12:50 PM
 
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Is it still under warranty? If it is I don't think I am hearing the whole story. Call your dealer then for sure!
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post #6 of 11 Old 05-09-2008, 02:33 PM
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Quote:
Originally Posted by AngeloN View Post

Doesn't matter how long their warranty is for they won't honor it. My Elite Pro 1140HD exploded on me (buffer chips melted down). Pioneer sent out a 3rd party to validate which they did and Pioneer is still giving me the run around. Don't trust Pioneer's warranty at face value, you'll get the short end of the stick.

Apparently you're having a problem with Pioneer in your particular situation, but you can't just make a blanket statement that they will not honor other owners' warranties because that is just plain false.

Aside from the occasional problem case, Pioneer has a history of being very responsive to warranty issues and having excellent customer service.

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post #7 of 11 Old 01-29-2009, 07:24 AM
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Many of the dealers on this site are not listed on Pioneers site as an authorized dealer. What issues can I expect to encounter if I need warranty repair and I bought from a dealer that is not listed on Pioneer's site?

I was also considering buying from Costco.com and I just called Pioneer and they said that costco.com is not an authorized dealer. How can Costco extend a warranty to 2 years when they are not even an authorized dealer?

Thanks
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post #8 of 11 Old 02-21-2009, 01:41 PM
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Quote:
Originally Posted by dross333 View Post

Many of the dealers on this site are not listed on Pioneers site as an authorized dealer. What issues can I expect to encounter if I need warranty repair and I bought from a dealer that is not listed on Pioneer's site?

I am bumping this thread. Does anyone know the answer to this question? Will Pioneer honor an Elite warranty if a TV is purchased from one of the members online? And if not, does an extended warranty, such as Mack, start from day 1?

I have searched as best I could and did not find the answer.

Thanks.
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post #9 of 11 Old 02-21-2009, 02:19 PM
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Be careful. Manufacturers have always tried to dry up grey market goods in their local markets. Now-a-days, grey market stuff is everywhere, and many manufacturers have made it SOP to only offer their local warranty service network to customers who have purchased from authorized dealers.

And read your third party warranty carefully. Everyone I have read is conditioned on the product having a valid warranty of at least 90 days from the manufacturer. One could argue the case that grey market goods do not meet that condition. If the warranter wishes to press that point I don't think you would have much recourse.
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post #10 of 11 Old 02-21-2009, 02:36 PM
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There is a very grey area in all of this since Pioneer began placing Elite products in the hands of distributors. Prior to the 7G plasmas, all Elite dealers purchased their products from Pioneer in Long Beach directly. With the 7G release, Pioneer restructured its dealers and how it sells to them. A small market dealer, such as myself, had their account "turned over" to a distributor authorized to sell Pioneer and Elite brand products to me as an authorized Pioneer and Elite retailer.

In theory, new dealers could be put on by the distributors, but only if they were approved by Pioneer-employed zone managers. New dealers who would qualify, according to my zone manager, needed to be able to properly display the Elite products, meet the associated demo and stock SKU requirements, and not be within a certain radius of an already active Elite dealer. Pioneer would obviously put on new dealers to purchase directly from them if they could also meet the annual volume of sales required to be a direct buying dealer.

Now here is where it gets funny. The distributors can sell Pioneer and Elite products to non-authorized dealers, but they will invoice the products and assign the serial number to an authorized account. The unauthorized dealer actually pays for the product and it is sent to them, but the authorized dealer is given credit for it on Pioneer's dealer records. This is one of the ways in which Pioneer and Elite brand products find their way into the websites of "Here Today, Gone Tomorrow Best Audio/Video Solutions, Inc." With this unethical practice, the serial number is attached to an authorized retailer, but the product ends up in the warehouse of an unauthorized one. Then, of course, the unauthorized retailer sells it to you. That retailer is not authorized, and the product should not be covered by Pioneer's warranty; however, the serial number associated with that unit "belongs" to an authorized dealer. See where things can go a little wrong?

Then you have the backwards manner in which Pioneer handles their authorized dealer locator. If you are looking for a specific product, say a PRO-151FD, and you enter your zip code to find a store, the results will only show those authorized dealers who have actually had a PRO-151FD shipped to them within the last 90-days. After the 90-days that dealer falls off the locator as having that product even though they may actually have five of them in their warehouse.

The only way to be absolutely certain that anyone claiming to be an authorized dealer is actually one, go to Pioneer's website, and once at the find a store page, simply enter your zip code, or the zip code of the dealer you plan on purchasing from, without specifying a product category or product model. This manner will bring up every authorized Pioneer, Pioneer Elite, and Pioneer DJ dealer. Now the results won't filter by dealers with Elite products specifically, but that is what the phone is for. If you don't see that dealer listed, quite simply, they are not an authorized dealer.

Hope this helps clarify things a little.

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post #11 of 11 Old 02-24-2009, 10:33 AM
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I was looking at getting the 5020 from a "non authorized" reseller. I called Pioneer about the warranty. they told me the set would have NO FACTORY WARRANTY.
I called the reseller and they actually confirmed this. They offer their own 1yr warranty to make up for loosing the factory warranty. The only hitch, and this is HUGE, is that you have to ship the TV back to them for service.
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