Originally Posted by Firstt1mer Wellll
, after I discovered the shift in an HDMI feed from an XBox, I knew the Concierge was blowing smoke -- and I'm not quite so lazy that having passed the 30-day mark was gonna dissuade me from shooting for a fix.
Call up Panny. A warranty won't get you a tv replacement, it seems, but does warrant another visit from a concierge. They tried to establish a blu-ray movie on which the shift occurs, so they could purchase a copy of their own and try to duplicate it on their visit. They still maintain that lower quality sources will cause this shift (nice deniability margin there); that it's a valid issue only if it can be demonstrated on a blu-ray feed. The XBox feed's just as good, I figure, but it's damn hard getting a game to play any given cut-scene.
Since I don't actually own a blu-ray yet, it's a bit of a problem for me. I just told them to bring over any movie they liked, as long as it contained desaturated browns, or greys.
If it can be duplicated, I was informed, the Concierge would have replacement boards on-hand for some tv surgery. Which goes to show you: if they know how to fix it, they know bloody well there's a problem.
The Panny Surgeon's to visit Monday. Wish me luck
Will keep you informed, in case the story's of benefit to anyone.
My Dr. Panny appt. is Wed. July 2nd 9am - 1pm!!! I can duplicate it on about 5 Blu-ray's that I can think of off the top off my head - Jumper, Con-Air, Blades of Glory, There Will Be Blood, and Master & Commander - so no problems re-duplicating for me on Blu-ray.
Seems they try to blame anything other than the tv until they run out of stuff to use.
Their Excuse - My Response
1. Change the cables - tried and didn't work
2. It's cause it's cable - does it on my Blu-ray
3. Normal for the TV - Well didn't do it before and my friends Samsung Plasma doesn't do it nor do my LCD's
4. Maybe its the player - does it on my cable box and both Blu-ray players
5. Do you use a surge protector? - yes but it's a power center and I have unhooked it and tried another surge protector and straight into the wall and it still does it
6. Is it wall mounted? - Yes
7. Is there any near by windows? - Yes
8. Well the reflection can cause things like this - well it does it at night and the reflection kinds of makes it less noticeable
9. Please take it off the wall mount and put it on the stand away from any lights - (2 hours later) well I put it in the basement on the stand and its still doing it
All that to get some one to come out and look at it. Now I know they have guidelines and it was easy answering some questions but some just seemed kind of silly!!