Robert/Wendy have been great, apologized for any inconvenience by email and stated the replacement is on the way, FRI likely delivery. My first 500M was a perfect carton, strapped onto a pallet. I helped the driver carry the carton from the truck into the garage (its lightweight).
I read this entire thread last night, kinda depressing. Only if I would of read everything last week, I very well may have just
bought a second 5020 instead.
My two month old 5020 carton is still in the garage awaiting to be put up. Its 4.5" taller, thicker than the KRP 500 carton, they both appear to have the similar type of Styrofoam as a full base and the upper corners. The dbl thick cardboard corner was across the length of the lower FRONT Styrofoam. The KRP is on the pallet - see pix.
Are the Signature monitors just as faulty, packed in a similar smaller carton ?
Is the same glass thickness used in all Kuro's - other plasma brands?
Would Pio every admit to any faulty panel % ratio for their product ?
Would any vendor, Pio retailer or not?
I was told/heard the 5020 & the 500M cost the DEALER about 3 bills less than what BB is selling the 5020 for right now. Are the damaged panels a big loss for the vendors ? (did I just commit a foul mentioning assumed cost - but not mentioning the actual price?)
This forum link MUST be causing some customers to reconsider the KRP, hopefully towards a 5020 or another plasma - plasma does NOT need anymore negative rumors.
Its true : only 2500 of the 50" and 500 of the 60" were manufactured?
All four 500M cracked panels listed within this link, the crack was in the upper L corner ?
I will power on my new KRP while its inside the box, with the driver watching, on FRI. EVERY new buyer should do the same, I'm suggesting. Updated this week as needed. Best of luck!
(my worry free 5020 sure looks terrific)