Originally Posted by whityfrd
they carried my last 600m which was cracked and will be carrying the replacement which left yesterday. YRC handled my first one with robert and it was cracked. despite the horrendous event with YRC robert continues to use them and has had some success with 141 deliveries.
I think that you may be trying to simplify things too much. For instance I had a great experience dealing with YRC.
I had a long pleasant chat with a woman in Saint Louis when the tracking page showed that my 600M had arrived in San Jose. She set up a transfer to talk to the local YRC dispatcher dealing with their central office and stayed on the line till I was successfully connected with the San Jose dispatcher during which time we talked about the weather in Saint Louis versus Palo Alto, etc. (When the dispatcher in San Jose got on the line she just listened for a few seconds and when she spoke up she asked if I and the central office woman were friends!
The San Jose dispatcher was polite and set up a delivery for the next day (yesterday) between 10am and 2pm.
The delivery guy showed up yesterday a bit after 11am and was very polite. The truck was nearly empty, the panel was on a pallet and strapped to the wall. He used a lift-gate to get it out of the truck, carefully dollied it over to my front door and he and I carried it inside. He helped unpack it, and held up one end while I hunted around for the power button, read through the manual and even called Wendy to ask exactly
where the power button is located. He and I talked for a while and I gave him a bunch of pointers to AVS Forum and several sponsors since he was curious about how people found TVs to order on the InterNet.
That's three different people in the chain of getting the monitor from the southern California assembly plant, out to Almo Distribution in Wisconsin (unknown carrier) and back to northern California via YRC. Rather than there being "bad carriers" or everything being destroyed on its way out of the assembly plant, we're really probably just dealing with statistics and moderately bad packaging (more on this later). That is, if there are fifty people who come into contact with the panel on its way between the assembly plant and your house and 1 in 30 people don't handle things like this carefully enough, then you get a lot of broken panels.
I don't think that it would do Robert or any dealer any good changing from one carrier to the next any more than it does any of us any good going from one dealer to the next. Sure, if there's actual evidence that one carrier or another has a much higher rate of breakage, then it would make sense. But we really don't have that evidence. We just have a fragile commodity that's rolling the dice too many times.
Now, what would help is A. having better packaging (to increase the odds of surviving any particular encounter) and B. decreasing the number of encounters.
On the packaging: it's not horrible
but it's not as good as it probably should be. In particular, the "cushion" of cardboard and styrofoam that's inserted between the outer box and the front of the plasma is actually part of the problem from what I can see. It help transmit a bunp against that face of the outer box to the panel glass. Honestly, if I were designing the box for this piece of equipment, especially given its cost, I'd almost certainly do a double box with an extra panel of heavy cardboard next to the glass, soft foam layers between the outer and inner boxes on that face and between the inner box and the final cardboard cover, and then stiff styrofoam between the final cover and the glass in order to distribute any impact that made it that far across the entire glass.
One decreasing the number of encounters with potential damage: I think that it's time in this InterNet Age to think very seriously about supporting shipments directly from manufacturing facilities to the end customer. The current system is designed to support a Brick and Mortar business model (of which there are still plenty). But more and more transactions are handled on-line by those who are willing to trade off the instant gratification and easy service of buying something in a store against the cost reductions of ordering on line. If Pioneer were planning on staying in business, I would have suggested that they incorporate some form of shipping optimization the next time their contracts with the distributors came up for renewal.
Of course, none of this really helps your frustration or the frustration of the various dealers, distributors, shippers, insurers, and even the Pioneer engineers, some of whom probably read this forum and cry over the last of their labors getting destroyed. But I do think that it's important to understand that we probably aren't dealing with a "bad distributor" or "bad shipper" or "bad dealer". We're just dealing with very crappy odds given the parameters.
So, with all of that said, I hope that you get a nice working panel soon. My girlfriend was aghast at how much the monitor cost and simply didn't know how to comprehend the amount of money she grew up very poor in Communist Romania under the dictator Nicolae Ceauşescu and, as a young girl often didn't have food to eat; that'll give you some perspective on life! But when I popped in the BluRay Wall-E which we had previously watched on the old Sony CRT she was awestruck. She still can't understand the cost but she's determined now to "save money" by getting a NetFlix subscription so we make the most of this that we can ...
(She's actually a Very Cool Girlfriend(TM)
Good luck to all. It's off to the owner's forum to me now!