glenh, thats the exact thing i said too when they delivered my two broken screens. They had been moving those screens on and off the truck all day unloading things, couple that with those guys rushing to deliver everything on time and you have the perfect recipe for broken screens.
On my third delivery i requested a morning delivery to avoid having the tv moved in and out of the truck. Luckily the tv arrived ok, i dont know how much having the tv delivered in the morning lead to it being ok, but every little bit helps.
All you guys pending tv's, i would recommend you request an early morning delivery to avoid this problem.