Originally Posted by jackal2001
I stated exactly that. They said that is normal and the picture quality is still excellent. I explained how I got this tv to watch 2.35:1 movies in a pitch black room and the black bars are gray... and he stated this is working fine.
Corporate is telling these clowns to state there is nothing wrong. I hope the lawyers mop the floor with them.
I've read several of your posts about contact with Panasonic and though I could be wrong, I don't think you are doing it right.
The nameless phone center droid that you talk to when you call in cannot help you even if they want to. You have to escalate to their supervisors. I find that firm insistence without being shrill or trying to convince them of anything (remember, they can't help you) works best.
Once you get the supervisor, you demand a service call under the terms of the warranty. They cannot possibly know if your tv is operating within specs without sending a tech to examine it. So don't let them tell you otherwise.
You have a couple things working against you in this crusade. One, you have a long history of ineffective, and probably in their view, hypochondriacal calls on record to Panasonic. They see all that on their screens, so they are already attuned to what to expect - called a devil customer in some parlance.
Two, you have already had a tech out and service work done (which could help you if you play it right) and aren't demonstrating to their satisfaction any real reason to have the tech back, only the same nebulous complaints they are prepared against if monitoring this board. Black levels, IR, etc. What if you alleged a new problem, or tied an existing one to the work of the tech? Some of the things you report could be tied to his repair, and they won't know until they send another tech to inspect.
Lastly, and this is the hard one to hear, so bear with me, you seem really whiny, and yet easily deflected. "My tv doesn't work the way it should." "Yes it does" "Panasonic isn't fixing my extremely nonspecific problem" "You don't have a problem, everything is normal" "But it shouldn't be like this" "Sorry to hear that sir, everything is operating as it should" "Waah waah waah" Etc., etc., etc. Not the way to get customer service from a nameless, faceless corporate entity. They don't care about you, or your problem, and no amount of righteous indignation will change that.
Give them a specific issue covered by their warranty so that they cannot explain away liability, and then force them to adhere to the terms of the warranty. They've already demonstrated culpability by attempting to fix some sets with drastic black rise, but it took some squeaky wheels squeaking the right way. The only way this doesn't work? If you legitimately don't have a problem and want Panasonic to somehow fix THAT. No help anywhere for that one, except maybe psychiatric.