Interesting, I just received this reply from Sam's Club this morning after asking for a supervisor contact email.
Email I sent:
I have not received a response to the email reply below. Could I please have the email address of a supervisor, or a higher tier customer support? Just to clarify, I would like to find out exactly how long I have to return a TV set to Sam's Club, purchased on 10/28/09. I'm getting varying information from local clubs and would like some confirmation of exactly how much time I have to return the set, should it prove to be defective, given my purchase information described below.
The reply from Sam's Club Member Services:
"Thank you for contacting Sam's Club regarding the return policy on your TV purchased on October 28, 2009. You have 6 months to return the item. If after your item becomes defective after the 6 months you would need to contact the manufacturer of the TV. The return policy has recently changed and that is probably why you are getting misinformation. I apologize for the inconvenience this has caused you.
If you need further assistance regarding other issues, please use our Help Center located at http://samshelpcenter.custhelp.com
Sam's Club Member Services"
I guess this falls under YMMV, but I won't be assuming their grandfathered policies prior to 11/01 are being treated as product lifetime anymore.
Good post. Customer abuse and dishonesty has killed a lot of the goodwill sellers used to extend. If Costco and Sam's loses any customers over this who cares because they cost them much more than they made on the original transaction. Good riddance.
I'm looking at it from a defective tv point of view. Seemed that Sam's old policy was touted as a kinda "forget the service warranty, you don't need it buying here"
If this reply said I had 5 yrs to return a TV, then I would have a no moral problem to hold them to it if the product was defective or had a service issue. It would be their policy, their rules. Since they have given me their official stance on the grandfathered policy, I now know the rules and can make a decision on a service plan.