The Official Panasonic G20/25 Owner's Discussion Thread [no price talk] - Page 37 - AVS | Home Theater Discussions And Reviews
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post #1081 of 8565 Old 04-06-2010, 01:36 PM
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Hello i just got my g20!! it is awesome.

I am following the directions on panasonic's website for the "break-in" period.. I am confused by this step:

Turn down the Picture setting (in the Picture menu) to +0.

Can anybody please help me? I don't see any "picture setting" to change.
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post #1082 of 8565 Old 04-06-2010, 01:41 PM
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Hi, I picked up a 50G20 over the weekend and love it. Just have a few questions, when looking up close at the TV, things look very snowy. I don't know how to explain it, and when trying to capture it with my camera it doesn't come out. For example, looking at the blue background of the viercast, up close i notice this snow effect but the image is fine when i move away. This is my first plasma and tv of this size so im not sure if this is normal. Second when showing really bright images, for example my computer desktop, the tv produces a buzzing noise, im assuming this is normal too? Just getting some opinions. Even with these 2 issues i love the g20.
Thanks
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post #1083 of 8565 Old 04-06-2010, 01:43 PM
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I ordered my 54" G20 on April 2nd and I received a call from panasonic that it would arrive the middle of april . I'm a little sad, was hoping to have something setup this week since the order status reads "Available for purchase." Anyhow, I can't wait till it arrives - I saw this in person next to the samsung and I was blown away at how much better it looks.
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post #1084 of 8565 Old 04-06-2010, 01:44 PM
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^ i've read lots of issues with buzzing but it should be a very quiet sound only to be heard if you are close to it.
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post #1085 of 8565 Old 04-06-2010, 01:47 PM
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Quote:
Originally Posted by RandyWalters View Post

This entry seems to be new - i don't remember ever seeing it in their terms when i looked before.

Them invoking their "right to deny any return" takes away their only advantage of buying locally. Why does anyone need to buy locally from BB when you can buy online with about the same amount of risk, and get it cheaper and without having to pay sales tax?

I've had great service from Vann's in the past. Their 15-day TV return policy doesn't have a "right to deny" clause. You'd pay return shipping if a defect wasn't involved however:

***

Within 30 days of receipt of this shipment, you may return:

For money back or exchange, any new, unopened product. This does not include items purchased from the Clearance Center - Please see below for details on Clearance Center Items.

Within 15 days of receipt of this shipment, you may return:

For money back or exchange, any product in its original condition and packaging, excluding opened CD, DVD, VHS tape, or software. This does not include items purchased from the Clearance Center - Please see below for details on Clearance Center Items.

Within 7 days of receipt of this shipment, you may return:

For money back, any item purchased from the Clearance Center.
We will issue a full refund or exchange of items that meet the above conditions. Shipping costs can only be refunded if the return is a result of our error. Opened items returned after the 15-day period are subject to a minimum 20% restock fee to increase after 30 days. Unopened items returned after the corresponding 30 day period are also subject to a minimum 20% restock fee. Restocking fees can be increased in instances where there is excessive wear & tear, damaged packaging or if the item is over the corresponding return period ...

... If for any reason you elect to to return the television, you must do so within 15 days. It must be returned in the original box with the original packing material and with all the accessories. After 15 days, the purchase may only be returned in the original box and under certain terms and conditions. Please refer to the Return Policy explained above.
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post #1086 of 8565 Old 04-06-2010, 01:47 PM
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The green line on the right side of my screen is normal right? I can change it and it zooms out of it but am I still seeing the full picture or is some of it cut off?



Also, is it okay to turn it on to THX mode for the break-in period? I haven't made any changes to the brightness/color/etc yet. Just on THX mode and making sure I am watching stuff without any bars and trying to wtach stuff wtih limited logo's
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post #1087 of 8565 Old 04-06-2010, 01:48 PM
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Yea, the buzzing does not bother me, it is only heard when im up close to the TV and is easily covered up by the audio.
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post #1088 of 8565 Old 04-06-2010, 01:50 PM
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Quote:
Originally Posted by lilming View Post

Yea, the buzzing does not bother me, it is only heard when im up close to the TV and is easily covered up by the audio.

It has something to do with a smaller layer of glass which used to damp out the sound of the buzzing but now it can be heard. It should be normal if you are close to the TV and hear it. if you are sitting way back and hear it then something is wrong and you should get it repaired.
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post #1089 of 8565 Old 04-06-2010, 02:20 PM
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Quote:
Originally Posted by lilming View Post

Hi, I picked up a 50G20 over the weekend and love it. Just have a few questions, when looking up close at the TV, things look very snowy. I don't know how to explain it, and when trying to capture it with my camera it doesn't come out. For example, looking at the blue background of the viercast, up close i notice this snow effect but the image is fine when i move away. This is my first plasma and tv of this size so im not sure if this is normal.
Thanks

It is normal. It is called dithering. All plasmas do that.
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post #1090 of 8565 Old 04-06-2010, 02:22 PM
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so i ordered my 54G35 from AMazon in March since i get free ship and no tax and since i am actually unable to install for a while.


anyone else order from Amazon?
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post #1091 of 8565 Old 04-06-2010, 02:22 PM
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Quote:
Originally Posted by turkletont View Post

Hello i just got my g20!! it is awesome. I am following the directions on panasonic's website for the "break-in" period.. I am confused by this step:

Turn down the Picture setting (in the Picture menu) to +0.

Can anybody please help me? I don't see any "picture setting" to change.

That document you read is old - it was for the 2005-2007 models where +0 was the halfway mark and they had a Picture setting in the menu. It does not apply to the newer models. The G20 has a different settings scale and Picture is now called Contrast. They should take that old page down, it just causes confusion now.

You don't have to turn the settings down on the current models - just adjust it till it looks good to you and watch it like a normal TV. It won't hurt anything.

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post #1092 of 8565 Old 04-06-2010, 02:25 PM
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Quote:
Originally Posted by RandyWalters View Post

That document you read is old - it was for the 2005-2007 models where +0 was the halfway mark and they had a Picture setting in the menu. It does not apply to the newer models. The G20 has a different settings scale and Picture is now called Contrast. They should take that old page down, it just causes confusion now.

You don't have to turn the settings down on the current models - just adjust it till it looks good to you and watch it like a normal TV. It won't hurt anything.

alrighty thank you
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post #1093 of 8565 Old 04-06-2010, 02:34 PM
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Quote:
Originally Posted by RandyWalters View Post

That document you read is old - it was for the 2005-2007 models where +0 was the halfway mark and they had a Picture setting in the menu. It does not apply to the newer models. The G20 has a different settings scale and Picture is now called Contrast. They should take that old page down, it just causes confusion now.

You don't have to turn the settings down on the current models - just adjust it till it looks good to you and watch it like a normal TV. It won't hurt anything.

Surprisingly my Contrast was at 100 even in Standard out of the box. I think my G10 was at 50 if I recall right. I've set mine down to around 55 Contrast & it is still plenty bright enough.

My set won't be babied either. It pretty much gets what it was purchased for from day one.
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post #1094 of 8565 Old 04-06-2010, 03:39 PM
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I don't understand how I can't to do an exchange for the same model. Is that in their policy?

Nope that's total crap, I'd go back and demand an exchange. As long as your within the 30-day return window which you obviously are they have to do an exchange.

I had a similar experience where the geek squad tech didn't hear the buzz very well but he admitted that's most likely due to how loud the store was. He also had no problem setting up an exchange, they didn't have any left in stock so I have delivery scheduled for Saturday.
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post #1095 of 8565 Old 04-06-2010, 03:58 PM
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Nope that's total crap, I'd go back and demand an exchange. As long as your within the 30-day return window which you obviously are they have to do an exchange.

See posts #1075 and #1076 in this thread. Best Buy's terms clearly state that they reserve the right to deny any return. They invoked that right with this gentleman. BB is a really scummy company and now that they no longer have Circuit City around to keep them honest they're doing whatever they want to do.

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post #1096 of 8565 Old 04-06-2010, 04:15 PM
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Quote:
Originally Posted by RandyWalters View Post

See posts #1075 and #1076 in this thread. Best Buy's terms clearly state that they reserve the right to deny any return. They invoked that right with this gentleman. BB is a really scummy company and now that they no longer have Circuit City around to keep them honest they're doing whatever they want to do.

I saw those posts, but that's hardly any reason for him to give up. I'd probably consider calling ahead next time but there would be a next time for sure. Might even be worth trying a different store if one is close enough. It sounds to me like he just got unlucky in the employee he had to deal with.
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post #1097 of 8565 Old 04-06-2010, 04:15 PM
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i assume there is no way or setting to reduce the buzzing sound? because I am getting a clear and annoying buzz from ~10 feet away.
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post #1098 of 8565 Old 04-06-2010, 04:17 PM
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Quote:
Originally Posted by RandyWalters View Post

See posts #1075 and #1076 in this thread. Best Buy's terms clearly state that they reserve the right to deny any return. They invoked that right with this gentleman. BB is a really scummy company and now that they no longer have Circuit City around to keep them honest they're doing whatever they want to do.

hmm, couldn't that be false advertising/illegal to claim you can return something within 30 days and then they deny it?
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post #1099 of 8565 Old 04-06-2010, 05:09 PM
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Quote:
Originally Posted by RandyWalters View Post

See posts #1075 and #1076 in this thread. Best Buy's terms clearly state that they reserve the right to deny any return. They invoked that right with this gentleman. BB is a really scummy company and now that they no longer have Circuit City around to keep them honest they're doing whatever they want to do.

It sounds like they wouldn't do the exchange, but didn't deny him a return since he didn't ask or if he did it isn't in the post.

Personally I would just try another BB if there is one close, but this time go in for a return. I never do exchanges and find it easier especially receipt and paperwork wise to do just a return. Then I just buy a new one. The few times I have done exchanges at Best Buy I would later have issues with the extended warranties still being linked to the original exchanged product.
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post #1100 of 8565 Old 04-06-2010, 05:16 PM
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Originally Posted by turkletont View Post

hmm, couldn't that be false advertising/illegal to claim you can return something within 30 days and then they deny it?

One interesting thing about Best Buy's website is ....

The first link you click on to find out their in-store return policy is technically a "summary" of their policy. The summary does not state the "full" policy:

http://www.bestbuy.com/site/Help-Top...at204400050023

To see the "full" policy that includes their discretionary option to deny any return, you have to click on the link at the end of the summary:

http://www.bestbuy.com/site/Help-Top...at204400050028

So pretty crafty of BB. Caveat emptor! That said, I would hope that a reasonable BB manager would allow the return/exchange in the interest of customer satisfaction and future business.
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post #1101 of 8565 Old 04-06-2010, 05:33 PM
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There are many honest people that work for Best Buy, myself included. I do not consider it a crummy company. It is unfortunate what you are going through with your television. In my five years of employment, I have never seen anyone deny a customer a return for an un-damaged item. Call ahead and if you do not get the answer you desire then call customer care. You should not have to go through this much trouble to get your unit returned/exchanged this is unheard of where im from.

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post #1102 of 8565 Old 04-06-2010, 05:34 PM
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My P50G25 came in today. Got in mounted up but will have to take it down for a few reasons. 1. The power cord I currently have ran through the wall is a standard plug, where the new one angles down at 90 degrees. The old one hits the wall and causes the TV to angle up. So I currently have the TV plugged in to the wall in an outlet below it. Kinda messes up the mounted on the wall illusion with cables showing though. 2. The HDMI plug for the same reason, but I can buy a 90 degree adapter the solve that problem. 3. I forgot to run my Ethernet cable.

Overall I'm very impressed. However I think I hyped myself up over the black levels, and maybe I'm just looking too hard, but they aren't as black as I thought they should be in my head.

Anyways, on to the pics:

With flash


Without flash
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post #1103 of 8565 Old 04-06-2010, 07:37 PM
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Regarding Best Buy, what about this scenario... Someone purchases a 50" G20 and Best Buy has free delivery on it. Their truck delivers the tv in a few days. However in a week or two the purchaser decides they don't like it. Does Best Buy come after it in a situation like that?
Or... How about if the tv seems defective; will they come pick it up due to some problem or defect with the tv? Or is the purchaser stuck in all situations to lug it back on their own?

I might be purchasing the 50" soon so I am curious... Thanks folks!
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post #1104 of 8565 Old 04-06-2010, 07:40 PM
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Quote:
Originally Posted by TommyO View Post

Regarding Best Buy, what about this scenario... Someone purchases a 50" G20 and Best Buy has free delivery on it. Their truck delivers the tv in a few days. However in a week or two the purchaser decides they don't like it. Does Best Buy come after it in a situation like that?
Or... How about if the tv seems defective; will they come pick it up due to some problem or defect with the tv? Or is the purchaser stuck in all situations to lug it back on their own?

I might be purchasing the 50" soon so I am curious... Thanks folks!


In that instance, it depends on if you get the extended warranty. If you get it and there's a problem, they send a 3rd party repair-person and they take care of it whether that means a simple in-home repair or bringing it to the store. If you don't get it, well then it becomes your responsibility to transport it to the store for service and/or return/exchange.
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post #1105 of 8565 Old 04-06-2010, 08:07 PM
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I take back what I said about black levels. After some night time viewing they look great. I guess light reflects off the AR filter a bit and makes blacks look grayer.
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post #1106 of 8565 Old 04-06-2010, 08:07 PM
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Quote:
Originally Posted by TommyO View Post

Regarding Best Buy, what about this scenario... Someone purchases a 50" G20 and Best Buy has free delivery on it. Their truck delivers the tv in a few days. However in a week or two the purchaser decides they don't like it. Does Best Buy come after it in a situation like that?
Or... How about if the tv seems defective; will they come pick it up due to some problem or defect with the tv? Or is the purchaser stuck in all situations to lug it back on their own?

I had similar questions before I decided to buy online from BB. The advantage I saw was that if the TV purchase is made online, the G20 qualifies for free delivery. But in addition, BB's online return policy states that if the set is defective, they will take care of the cost of returning the defective set:

http://www.bestbuy.com/site/Help-Top...at204400050022

When the BB delivery guys came, I asked them to clarify the defect return policy. They told me that since there is a store nearby, they would come out and pick up the defective TV for free (as opposed to me having to take it to the store or ship it back at their expense, ground shipping only).

That scenario to me is the advantage of buying online from BB when you have a local store. However, if you think you might want to return the TV not because of a defect, but because you simply are unsatisfied, then I think Vann's has a better policy (15-day return with few strings other than your having to pay return shipping). As for defective sets, I don't recall what Vann's policy is but it should be on their website or just call them.
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post #1107 of 8565 Old 04-06-2010, 08:18 PM
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In that instance, it depends on if you get the extended warranty. If you get it and there's a problem, they send a 3rd party repair-person and they take care of it whether that means a simple in-home repair or bringing it to the store. If you don't get it, well then it becomes your responsibility to transport it to the store for service and/or return/exchange.

All televisions over 32'' are repaired in-home either under manufacturer warranty or their service plan. If you call 888 bestbuy they will refer you to the nearest 3rd party who can service it. Shipping large televisions is a liability and it creates logistical problems at their service centers. Only large televisions that are part of their inventory are serviced at their service centers, not customer units.

Regarding a unit that was delivered and is still inside of return policy I am unsure. If it was defective im pretty sure they will come pick it up but if someone is just not happy with it then likely they will need to bring it in themselves. Again, I am unsure of this exactly.

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post #1108 of 8565 Old 04-06-2010, 08:26 PM
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All televisions over 32'' are repaired in-home either under manufacturer warranty or their service plan. If you call 888 bestbuy they will refer you to the nearest 3rd party who can service it. Shipping large televisions is a liability and it creates logistical problems at their service centers. Only large televisions that are part of their inventory are serviced at their service centers, not customer units.

You are correct, which is why under the GSBTP (extended service plan) BBY uses a 3rd party repair company. But not all repairs can be completed in-home, in which case the 3rd party takes care of it. Under mfg warranty typically the owner contacts the manufacturer. When my brother's pany 850 took a dive, he contacted Panasonic and they sent a 3rd party out. (does anybody take care of their products in house?)

But to answer the OP first question (which i failed to do), if BBY delivers the TV and you decide you do not want it a few days later it is usually our responsibility to return it to the store for the return/exchange, but I have seen it done and been part of an exchange in which a customer came in and wanted to exchange the tv for a higher model. When we delivered the new tv we picked the old one up. It all depends on the situation and which BBY you're at
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post #1109 of 8565 Old 04-06-2010, 08:31 PM
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Originally Posted by tkam View Post

I saw those posts, but that's hardly any reason for him to give up. I'd probably consider calling ahead next time but there would be a next time for sure. Might even be worth trying a different store if one is close enough. It sounds to me like he just got unlucky in the employee he had to deal with.

I never said for him to give up. I'd be in that store and in that manager's face and talking loudly so all the other customers could hear me if he did to me what he did to him. You should have heard me when a salesman showed me a fake Sears website with a fake price in an attempt to avoid pricematching a DVD recorder

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post #1110 of 8565 Old 04-06-2010, 08:35 PM
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Originally Posted by hydrogin View Post

One interesting thing about Best Buy's website is ....

The first link you click on to find out their in-store return policy is technically a "summary" of their policy. The summary does not state the "full" policy:

http://www.bestbuy.com/site/Help-Top...at204400050023

To see the "full" policy that includes their discretionary option to deny any return, you have to click on the link at the end of the summary:

http://www.bestbuy.com/site/Help-Top...at204400050028

So pretty crafty of BB. Caveat emptor! That said, I would hope that a reasonable BB manager would allow the return/exchange in the interest of customer satisfaction and future business.


Just FYI I purchased mine from Best buy Saturday, came here this morning. it had really really excessive loud buzzing noise, I called them up and they are delivering out a new one, no problem. no questions asked at all.
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