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post #31 of 62 Old 06-20-2014, 10:41 AM
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I just received my tv from them this morning. 75" Samsung.

Their "white glove delivery" is equivalent to the free delivery offered by most sellers. Beachcamera.com had my 58" plasma dropped off in my garage by two guys, opened, and plugged in for free 5 years ago. Abe's had this done by one guy for $250. They call you after and try to upsell you and give you a whole bunch of crap about insurance and white glove. I told him to cancel my order many times and he just kept offering more. Finally ended up getting a US market tv which supposedly has a 1 year warranty, white glove delivery, and $300 in restaurant.com gift cards for an extra $250. I know those gift cards can be purchased very inexpensively, but I didn't really want to wait anymore for my tv.

I knew they would call about adding insurance and I figured it would be at least $100, so all in all it didn't bother me too much. I got the tv in under 4 days which isn't bad at all. They have almost 3000 positive reviews on google so I figured I'd give it a shot. I felt uneasy the whole time, especially after the call with the sales pitches. What did bother me is that the original tv was non US market with a 90 day warranty. If it wasn't for the sales pitch call I would not have known that as it didn't say it anywhere on the site.
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post #32 of 62 Old 06-20-2014, 11:02 AM
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Any time I went to purchase something at Abe's, their tremendous price advertised was not so great. You compare it to Amazon for example and say "they're cheap". But then most of the stuff Amazon offered is "extra" and there is no customer satisfaction guarantee, so the clowns that try out 5 tvs before they buy one are out of luck. Then there is the annoying bait and switch or huge accessories mark up. The majority of the raves for Abe's come from rubes who buy warranties who wet themselves carrying on about the $500 warranty that Abes gave them for $250 that cost Abes maybe $18 and the "$300 value" mount they got for $75 that cost Abes $10.

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post #33 of 62 Old 06-20-2014, 11:06 AM
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They offered me a 3 year warranty extension for $150. I asked who provided it and I believe he said New Leaf. Does anyone know anything about them?
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post #34 of 62 Old 06-20-2014, 02:24 PM
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They used to be called WARRANTEC. I believe that's still the company name. My Brother had a new leaf warranty for his camera. (A Pentax) They refused to help him with his problem because the camera was still under the company warranty period. (a very generous 2 years) PENTAX fixed his problem with no cost to him. He later found out his 3 year new leaf warranty was really only for one year because Pentax covered the first two. BBB has a favorable accreditation for them, but as for me, I'll pass.
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post #35 of 62 Old 06-20-2014, 02:41 PM
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I just used them. 3265 advertised. 3850 was the actual. They also tried to keep the 3d glasses unless I paid a premium to get them even though they come with the set. The set was shipped same day. I hope I get it in 4 days.

I would say I could of found it cheaper and maybe felt better about my expirience.

But I did get a 3 yr warranty and free wall mount. Free as in I paid for it. But again if I truly get a 3 yr in home warranty im good.

Still less than BB.
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post #36 of 62 Old 06-20-2014, 05:06 PM
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Quote:
Originally Posted by Mrorange303 View Post
I just used them. 3265 advertised. 3850 was the actual. They also tried to keep the 3d glasses unless I paid a premium to get them even though they come with the set. The set was shipped same day. I hope I get it in 4 days.

I would say I could of found it cheaper and maybe felt better about my expirience.

But I did get a 3 yr warranty and free wall mount. Free as in I paid for it. But again if I truly get a 3 yr in home warranty im good.

Still less than BB.
I used to buy from them all the time many moons ago when they had a little storefront in Brooklyn. I call it a storefront because it was really just a warehouse with a front desk for walk-ins. (I lived just a few minutes away.) Their prices were the best I could get from any retailer at the time. They would always try to sell me something else, like an extended warranty, but I'd always refuse and walk out with my item. I always knew they operated on the shady side, but it didn't bother me because if something i bought was no good, I always knew where to go. On the two occasions i did need to exchange a defective item for a good one, they never gave me a problem. (Shady merchants knew better back then. You cheat neighborhood walk-ins at your own peril.) I knew one of the stock boys who worked there for a time. When they moved to New Jersey, I never dealt with them again.
As for your purchase, MROrange, if they charged you 585 dollars more than the advertised price, they ripped you off. As i said, I knew a stock boy who worked for them before they moved. The Wholesale prices they pay for some items is about a tenth what you pay. They probably paid less than 10 bucks for that wall mount, and a three year warranty costs them nothing. Holding your 3d glasses hostage until you paid their price is shady in the extreme. (They would have been firebombed if they tried that in Brooklyn.) These guys are not authorized dealers of anything. And now that they do most of their business on the phone and the internet, they feel they can get away with these behaviors without serious repercussion. I don't tell you these things to make you feel bad about your purchase, (It's over and done with) I tell you these things to make you think twice about using them again. And for everyone else reading this.
Sorry to be a wet blanket, my friend. Just thought you should Know.
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post #37 of 62 Old 06-20-2014, 05:33 PM
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Quote:
Originally Posted by ben38 View Post
I used to buy from them all the time many moons ago when they had a little storefront in Brooklyn. I call it a storefront because it was really just a warehouse with a front desk for walk-ins. (I lived just a few minutes away.) Their prices were the best I could get from any retailer at the time. They would always try to sell me something else, like an extended warranty, but I'd always refuse and walk out with my item. I always knew they operated on the shady side, but it didn't bother me because if something i bought was no good, I always knew where to go. On the two occasions i did need to exchange a defective item for a good one, they never gave me a problem. (Shady merchants knew better back then. You cheat neighborhood walk-ins at your own peril.) I knew one of the stock boys who worked there for a time. When they moved to New Jersey, I never dealt with them again.
As for your purchase, MROrange, if they charged you 585 dollars more than the advertised price, they ripped you off. As i said, I knew a stock boy who worked for them before they moved. The Wholesale prices they pay for some items is about a tenth what you pay. They probably paid less than 10 bucks for that wall mount, and a three year warranty costs them nothing. Holding your 3d glasses hostage until you paid their price is shady in the extreme. (They would have been firebombed if they tried that in Brooklyn.) These guys are not authorized dealers of anything. And now that they do most of their business on the phone and the internet, they feel they can get away with these behaviors without serious repercussion. I don't tell you these things to make you feel bad about your purchase, (It's over and done with) I tell you these things to make you think twice about using them again. And for everyone else reading this.
Sorry to be a wet blanket, my friend. Just thought you should Know.
The only reason I didn't cancel was I planed to spend 4200. I agree though I won't use them again. And I would probably use another company as both east coast and bnh both said the sets come with the glasses inside the box. Meaning they open boxes.

Of we choose these less than authorized dealers we ourselves get what we pay for.

Would I do it again. Yes. With Abe's? I don't think so.
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post #38 of 62 Old 06-23-2014, 06:52 AM
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If you buy from an unauthorized dealer will manufacturers not stand behind their warranties?
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post #39 of 62 Old 06-23-2014, 07:48 AM
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If you buy from an unauthorized dealer will manufacturers not stand behind their warranties?
The manufacturers claim that they will not honor the warranty if you buy from an un-authorized dealer, but in all my years here can't remember ever seeing anyone here being denied warranty work as long as they have a receipt as proof of purchase date.

As for Abe's calling customers and telling them the TV they just bought is not a US model and they need to pay more to get a US model, that's a flat out lie as US retailers can only get US-specific models from the manufacturers. Manufacturers do not sell nor distribute models from different countries - they are ALL country-specific.

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post #40 of 62 Old 06-23-2014, 10:25 AM
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Originally Posted by RandyWalters View Post
The manufacturers claim that they will not honor the warranty if you buy from an un-authorized dealer, but in all my years here can't remember ever seeing anyone here being denied warranty work as long as they have a receipt as proof of purchase date.

As for Abe's calling customers and telling them the TV they just bought is not a US model and they need to pay more to get a US model, that's a flat out lie as US retailers can only get US-specific models from the manufacturers. Manufacturers do not sell nor distribute models from different countries - they are ALL country-specific.
If I recall correctly, there were people in both the LG LM7600 thread (2012) and one of the Sony threads I can't remember who both got word from LG and Sony that it has never been the case that you have to buy from an authorized reseller to be covered by the manufacturers limited warranty.

However, I don't believe it, at least not for Sony. Here's their take on it:

http://store.sony.com/-cms-page.sony.authorized.dealer
Quote:
Originally Posted by sony
Sony honors its limited product warranties only when the products are purchased from an in-network reseller.
Good luck figuring out which is correct in real life.

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post #41 of 62 Old 06-23-2014, 01:15 PM
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I bought an HD camcorder from Abe's in 2006. I bought an extra extended battery that was rated for x minutes when I ordered it. When I got the camera, the camcorder gave the projected number of minutes well below the x amount advertised, even on the lowest setting. I called them and explained that the batter was not working as advertised. After a bit of denial, they offered to send me the correct battery if I returned the one I got (I had to pay return shipping) or else they would send me an additional battery for free. I went with the latter option.

I do remember being surprised that they called me after the sale, in an effort to upsell me.
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post #42 of 62 Old 07-06-2014, 01:13 AM
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I had a similar experience with them with this sales tactic, but I did ultimately purchase the Samsung plasma (F8500) from them since they were still $200 cheaper than everywhere else.

Salesman calls me day after I place my online order explaining I had selected the import model and that it couldn't use the evolution kits and the warranty wouldn't be honored by Samsung, BUT if I wanted to get the US model it would only be $300 more! And since he was such a nice guy he was going to throw in white glove delivery, which turned out to be a single delivery man carrying my TV by himself (hope he didn't drop it) and opening the box for me and plugging it in to the wall while still in the foam and once the screen turned on he couldn't wait to leave my house. Didn't offer to help set it up on my TV stand let alone help me get the other TV down.

If I had to do it again, with all the variations in the TV lottery I would of went with a more reputable seller. Most likely any issue you find is going to be found long after the delivery man is gone.
I hopefully get the same experience you did, since they told me the same thing, free white glove delivery U.S model, $200 less than the advertised U.S model, but I apparently ordered the import(they said commercial model)which was a lot cheaper with no warranty.
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post #43 of 62 Old 07-06-2014, 08:02 AM
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I hopefully get the same experience you did, since they told me the same thing, free white glove delivery U.S model, $200 less than the advertised U.S model, but I apparently ordered the import(they said commercial model)which was a lot cheaper with no warranty.
Dude, they LIED to you in order to get you to pay more. You did not order an"import" because the only TVs distributed in the USA and available to USA dealers in the USA are USA models, and it will have a factory warranty. They don't really sell "imported" TVs. It's a bait-and'switch tactic and people keep falling for it.

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post #44 of 62 Old 07-06-2014, 01:39 PM
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Originally Posted by RandyWalters View Post
Dude, they LIED to you in order to get you to pay more. You did not order an"import" because the only TVs distributed in the USA and available to USA dealers in the USA are USA models, and it will have a factory warranty. They don't really sell "imported" TVs. It's a bait-and'switch tactic and people keep falling for it.
Well, it's a little more complicated than that. If you refuse all the upselling they try you won't get anything because they won't ship you the cheap "import" one.
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post #45 of 62 Old 07-06-2014, 04:13 PM
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Well, it's a little more complicated than that. If you refuse all the upselling they try you won't get anything because they won't ship you the cheap "import" one.
Then i'd call their bluff and tell them "i'll take the import" and get the lower price - when the TV arrives it will still be a USA model.

Then i betcha they'll call back and say that they're fresh out of import models and try to get you to pay more for the USA model

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post #46 of 62 Old 07-06-2014, 04:28 PM
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here are a bunch of Abe's of Maine horror stories:

http://www.consumeraffairs.com/homeo...-of-maine.html

I was curious about Abe's price on the Samsung PN64F8500, which I just bought open-box from a Best Buy. Abe's advertised price was barely any higher than what I paid. After reminding myself that Abe's is a poster-child for bait-and-switch, I feel much better about my open-box purchase. There's even a F8500 horror story in that link.

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post #47 of 62 Old 07-06-2014, 05:13 PM
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Then i'd call their bluff and tell them "i'll take the import" and get the lower price - when the TV arrives it will still be a USA model.

Then i betcha they'll call back and say that they're fresh out of import models and try to get you to pay more for the USA model
What I was trying to say is they will never ship you the "import" model. They'll tell you it's backordered, or have some perpetual story on why they can't ship you one. Ultimately, you're never going to get a TV from them at the price you thought you were going to pay.
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post #48 of 62 Old 07-07-2014, 07:10 AM
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Then i'd call their bluff and tell them "i'll take the import" and get the lower price - when the TV arrives it will still be a USA model.

Then i betcha they'll call back and say that they're fresh out of import models and try to get you to pay more for the USA model
C'mon. Let's be a little smarter than that. Good grief.
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post #49 of 62 Old 04-22-2015, 05:21 PM
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Hate to resurrect an old thread.. but I bought my Sharp 70 from Abes I guess 2.5 years ago. They try to upsell you on the mount, the white glove, blah blah. I got them to reduce the white glove to $99 and told them that the TV was going on a tv stand and not on a wall so they could even keep the free stand.

Saved about 1400 on that TV - even sponsors here that i've used before could not touch the price. I knew, worse case, I could file a chargeback. But TV came and still works great.

Now I am looking for a new TV and of course Abes has the best prices... hoping the sponsors here have prices closer to the Abes as I'd much rather deal with sponsors..
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post #50 of 62 Old 03-28-2016, 07:38 AM
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Just a quick note: The new Abe's of Maine sells some items on eBay which offers you that extra layer of protection, another one if you use paypal, and they shouldn't be able to "upsell" you because of eBay's policies. (If the upsell were an issue, I would think enough folks at eBay would have complained by now and they would have been banished as sellers).

Anyway, something to consider.

As far as gray market stuff, that's way over rated. Most items are now registered online immediately after purchase for warranties anyway and, if you happen to have a lemon, you'll likely have several levels of recourse the final always being the manufacturer. Personally, when I get the upgrade "hard sell", I not only say no to the attempted upsell but I also walk away without the original item.
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post #51 of 62 Old 03-28-2016, 09:23 AM
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Just a quick note: The new Abe's of Maine sells some items on eBay which offers you that extra layer of protection, another one if you use paypal, and they shouldn't be able to "upsell" you because of eBay's policies. (If the upsell were an issue, I would think enough folks at eBay would have complained by now and they would have been banished as sellers).
Does any of that affect their return policy?


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As far as gray market stuff, that's way over rated. Most items are now registered online immediately after purchase for warranties anyway and, if you happen to have a lemon, you'll likely have several levels of recourse the final always being the manufacturer.
Please clarify: "Most", "Likely"? Is this your personal experience only?


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Personally, when I get the upgrade "hard sell", I not only say no to the attempted upsell but I also walk away without the original item.
Even after the money has been paid? I think the complaints about some vendors apparently is what happens after the deal is supposedly done. I think the complaint was that it never ships.

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post #52 of 62 Old 03-28-2016, 01:48 PM
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Does any of that affect their return policy?

Yes. There are no returns allowed if purchased through eBay. The type of purchaser that takes stuff home and tries it out wouldn't want to purchase this way, only those that know exactly was they want. If the item is defective it is then covered under eBay's policy. Of course, if you go through their website and need to return it, you pay a little more for the purchase and you'll need to pay for return shipping.


Please clarify: "Most", "Likely"? Is this your personal experience only?

From personal experience. I also worked in retail management for over a decade.

Many times items thought to be out of the "gray" market are simply items sold to third party sellers but originating from authorized dealers. You see this a lot of this at the end of a product's run, say after a newer version becomes available. These products have full warranties. Real "gray" market items aren't covered by U.S. warranties since they are made for foreign markets. Often, U.S. companies will refuse to even repair them since it's really not one of their products since they neither imported it nor sold it. If you do end up getting a gray market item, return it or use the avenues available like eBay, paypal or even your credit card company to get a refund if the business refuses. Keeping it is too risky for my blood; if you get a lemon, you're stuck.


Even after the money has been paid? I think the complaints about some vendors apparently is what happens after the deal is supposedly done. I think the complaint was that it never ships.

If the item isn't shipped within 72 hours or the business changes the price, I suggest immediately canceling the order. Most businesses will bust a gut to be timely and make their customers happy and if that doesn't happen, that's usually a very bad sign. If you decide to cancel the order, check your credit card activity and if not refunded within 24 hours after letting the business know you want to cancel the order, contact your credit card company. They will apply the credit to your card.
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post #53 of 62 Old 03-28-2016, 01:59 PM
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... As far as gray market stuff, that's way over rated. Most items are now registered online immediately after purchase for warranties anyway and, if you happen to have a lemon, you'll likely have several levels of recourse the final always being the manufacturer. ...
I believe most products of consequential value registered online for factory warranty require a valid serial number. Manufacturers keep records of which batches of serial numbers were officially shipped to a country so they can identify which are legit and which are grey market. For example Tamron warns that grey market camera lenses cannot be registered for factory warranty eligibility:

Quote:
IMPORTANT NOTICE:

Tamron USA, Inc., or its authorized agents, will not repair any product that is not an officially imported product and sold through an authorized Tamron USA dealer. In other words, there will be no authorized repair service under any circumstance for grey market products. In such a case, the user must return the product to the dealer at which it was purchased for unauthorized repair service.

VERIFY AUTHENTICITY OF YOUR PRODUCT:

You can check the authenticity of the product you have/plan to purchase by locating the silver hologram Tamron USA Authorized Dealer/Six-Year Warranty logo sticker on top of the lens box and/or by completing the Tamron Online Warranty Registration. You may also call Tamron at 1-800-827-8880 to verify the serial number. Register your new lens purchase now and verify it is a Tamron USA product and not grey market.
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post #54 of 62 Old 03-28-2016, 02:23 PM
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I believe most products of consequential value registered online for factory warranty require a valid serial number. Manufacturers keep records of which batches of serial numbers were officially shipped to a country so they can identify which are legit and which are grey market. For example Tamron warns that grey market camera lenses cannot be registered for factory warranty eligibility:
Absolutely. I didn't do a very good job in the first post on this by me explaining what many people think may be foreign gray market items are not. I was thinking more in the line of third party sellers on Amazon or eBay, not false advertisers that basically bait and switch consumers. Sometimes small businesses, or a guy in his basement, purchase a small quantity of items from a retailer or distributer where they make a minimal profit and then, in turn, sell for also minimal profit but at good discounts for consumers. If you don't mind last year's model kind of a thing. Often that's when you'll find the best deals.

Right now one of the biggies are the OLED sets by LG. A lot of folks are waiting to see how low last years OLED models will drop as this years are introduced. There is a good chance some of the best deals will be from those type of sellers.
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post #55 of 62 Old 03-28-2016, 07:30 PM
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Absolutely. I didn't do a very good job in the first post on this by me explaining what many people think may be foreign gray market items are not.
Yeah, but even so, I'm hesitant to think it does any good to take a category of "gray market" and declare that the concerns of it are overblown, and to further place that statement within this thread which is dedicated to a particular vendor.

It's not the gray market per se that's the problem. It's disreputable companies that are. Concentrating on individual companies is what's useful IMO.

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post #56 of 62 Old 03-29-2016, 07:26 AM
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Yeah, but even so, I'm hesitant to think it does any good to take a category of "gray market" and declare that the concerns of it are overblown, and to further place that statement within this thread which is dedicated to a particular vendor. It's not the gray market per se that's the problem. It's disreputable companies that are. Concentrating on individual companies is what's useful IMO.
I mentioned the gray market because that's one of the ways sleazy vendors work, call you and say you ordered the import and ask if you would you like to upgrade to the US version, and it has been documented earlier in this thread that Abes has done so. My point was, just because you see a cheap price, it's unlikely it's a "gray" market item. Gray market items are essentially the same as the US versions but they bypass the US company selling it and, therefore, are not covered by a US warranty. It is unlikely Abes has any gray market items as it's just a hard sell tool they use like pushing hard for add-ons or upgrades.

They don't sell products, they sell ideas. It's the number one rule of the hard sell: let the customer think they're getting a good deal. I can hear them now: "You know, you don't want the Korean version of this HDTV, the US version is only $300 more, it's a better set and you'll get the full warranty so you're actually saving money. I know your disappointed but it is worth it and I highly recommend the upgrade. I'll tell you what I'm gonna do. We have a three year 100% full warranty on the set, you won't have to worry about a thing, which is $500 but since you spent a little more on the HDTV than you wanted to I'll give it to you for only $250. I'll even through in a wall bracket at our cost, 30 bucks. It sells for $99 but it makes life easier and I want you to be happy".

I iterate the fact that I mentioned Abes has some items on eBay slightly cheaper than on their website and I consider that a plus. A huge plus in fact. They won't allow returns if you purchase from eBay so if the item does't work properly or is a gray market item that can not be registered, eBay covers you. If you order directly from Abes and the same issue occurs, you have to pay return shipping and a 15% restocking fee and you have only 14 days to do so.

So, are they disreputable? That's a matter of opinion. Personally, I hate the hard sell or the BS sales pitches and I always communicate "stop now or I walk". I'm in need of a receiver and I may try them just to see how they work. I've ordered from them before, about eight years ago, and all was fine. Of course, that was a different version of Abes so we'll see what happens.
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post #57 of 62 Old 03-29-2016, 06:03 PM
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Of course, that was a different version of Abes so we'll see what happens.
Different "version"?

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Different "version"?
They moved from NYC to Jersey after filing for bankruptcy a couple years ago, not sure of exact timeline. Could be new owners. Anyway, I purchased a receiver today via eBay for $799. Their website price is $815.

We'll see how this turns out. It's a great deal and the upc noted is US product. If they don't hassle me and just ship the thing out within a couple days, then they're fine in my book.
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post #59 of 62 Old 03-30-2016, 09:45 AM
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If you order directly from Abes and the same issue occurs, you have to pay return shipping and a 15% restocking fee and you have only 14 days to do so.
My experience was opposite of that. I purchased a Sammy LCD from Abe's back in 2012. Everything was fine and warranty was in tact. Within 7 days I hated it. Checked out Plasma technology at Best Buy and saw how much better it was. Called Abe's of Maine and said I wanted to set up an exchange and get a Panasonic Viera Plasma. They said no problem but I would have to pay return shipping since I was switching the TV for another model. They stated that if it was a defective exchange then they would simply deliver the replacement set and take back the defective one. No charge.
Are you sure you got that information correct? That wouldn't make sense to make the customer pay return shipping if they sent out a defective set. It's not the customer's fault.
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My experience was opposite of that. I purchased a Sammy LCD from Abe's back in 2012. Everything was fine and warranty was in tact. Within 7 days I hated it. Checked out Plasma technology at Best Buy and saw how much better it was. Called Abe's of Maine and said I wanted to set up an exchange and get a Panasonic Viera Plasma. They said no problem but I would have to pay return shipping since I was switching the TV for another model. They stated that if it was a defective exchange then they would simply deliver the replacement set and take back the defective one. No charge.
Are you sure you got that information correct? That wouldn't make sense to make the customer pay return shipping if they sent out a defective set. It's not the customer's fault.
In their support center, if you scroll down, you see this:

Non Returnable Items The following items cannot be returned:
Televisions over 24", Fitness equipment, Large Appliances, Microwaves, Wine Coolers, Humidifiers, Trim kits, Security items, Special Order Merchandise, Marine and Camping Equipment, Sunglasses, Watches, Software, TV's, Computer components, laptops, Tablets, Bikes.



And...

TV/Big Screen/Rear Projection/Monitors and Large Appliances are not returnable to Abe's of Maine. If initially defective they must be serviced by an Authorized Service Technician. Abe's of Maine can help you locate your nearest Authorized Service Technician.


And...

Upon delivery, it is the consumer's sole responsibility to inspect the TV/Big Screen/Rear Projection/ Monitor/Large Appliances to insure that it is not physically damaged.

You can decide what to do here, but from my point of view: I'll pass.

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