Originally Posted by Erickson00
No problem - glad I could help.
I never talked directly with the tech when he wasn't here...I called the repair center that the tech was employed with. I told them after his first visit here that I still had the problem. They sent him again, and he replaced another board. I asked them if that wouldn't fix the problem, what else could be replaced? He said a ribbon here or there, or just the whole display. Well, one day after he left, I noticed the blink, so I called the repair center again and said the problem was still there. They gave me an ounce of grief about it, but were polite. They said they'd schedule him for a third visit to replace the display. A week went by and they called me to say they had not forgotten about me. They explained that the displays were taking a long time to get in, but that I should expect it to be here in almost two weeks. A couple days later I got an email saying my exchange request was approved. I assumed it meant an exchange of a part (display), not the entire TV, so i didn't do anything. The next day I got a call from Samsung. They left a VM saying my exchange request for a TV was approved, and I should call back to confirm or ask any questions I might have. I guess the repair center had put in the request for a new TV, because I never did. When I called back, he let me know the displays were on backorder so I could either wait for that or just accept a new TV. No brainer! I asked for the new TV and it was shipped from Chicago yesterday, so it is supposed to be here by Monday.
Ah, gotcha. Very helpful, again; thank you.
The tech from the repair center just left. Thankfully, he too heard the buzzing and said that it was abnormal (even vs. buzzing he'd heard from other units). After a bunch of back and forth with his senior rep back at his office, they will be ordering a new display. He said he expected it would be in mid next week (it'll be interesting to learn if they are still back ordered), so, more news to follow.
On the blink issue, he asked if I had tried directly connecting my different sources (Comcast box, AppleTV, PS3) vs. running them through my AVR (Pioneer 1120-K), which I had. Despite that, he (politely) requested that I try connecting a few of the devices directly for a few days this weekend to see if the problem continues, as per the tech, Samsung gets touchy if having to replace more than one component per trip (i.e., just requires more documentation/justification to get them to approve it).
End of the day, I still have a buzzing and blinking TV (with a gorgeous picture), but felt that I was treated reasonably. Hopefully the rest of the process goes smoothly.