Originally Posted by lowpolyjoe
Smart App Virus?
Big thumbs up for a quick and helpful reply from Samsung tech support. I"ve heard nothing but horrible reviews of their tech support so this was a great surprise. A synopsis of their response, including 4 possible solutions
1) Go into network settings, change DNS to "Manual" and set it to 220.127.116.11. Unplug the TV, plug it back in. This seems to have solved my problem so I didn't do any stuff below. I did some digging and found that this is the explicit address of Google's DNS server, which will then override/prevent your device from using your ISP's DNS.
2) Same as above but try DNS 18.104.22.168 (Google's alternative DNS)
3) Reset the internet settings via Internet@TV->Settings->SystemSetup->Reset (you may need the tv password, default is 0000). This will delete your downloaded apps.
4) Rest the TV to factory defaults from the main menu. This will clobber all your settings everywhere.
I have not tried these approaches on my Samsung Bluray player yet (which also gave me problems yesterday), but my TV seems to be working now.
I'm very relieved. I ran virus scans on my computers lastnight and everything looks good, so I'm hoping it was just some wonky with my ISP's DNS.
Originally Posted by uscpsycho
What do you mean auto-update?
Whenever there is new firmware available my TV asks me if I want to install it or not. Yours just installed new software without asking you first?
This was not the TV firmware update, it was just the Smart App Updater. For this, my TV does not ask for permission. When there is an update for any Apps, it automatically starts the process when you enter the Internet@TV screen. My bluray player prompted me yesterday morning to start an update (in German?!) and I declined but it would then not let me use the internet apps. I'm hoping the DNS fix resolves the bluray problem too.
Hope this is helpful for some others to avoid the virus panic that gripped me for 24hrs