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post #31 of 54 Old 02-12-2011, 11:27 AM
 
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Quote:
Originally Posted by TitusTroy View Post

so no TV's ever get damaged during shipment then right?...it happens...plus who wants to deal with the hassle of a return...everything else being equal it's always best to have large items shipped from a location closer to you

I never said they were never damaged. Ive seen em torn up from the BBuy ride home, so Ohio to home is no different...

Melodramatic to say the least, but I felt the same way before I ordered my first tv online. Now, no sweat.
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post #32 of 54 Old 02-12-2011, 01:03 PM
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Quote:
Originally Posted by TitusTroy View Post

..plus who wants to deal with the hassle of a return...

Which is kind of the point of dealing with Cleveland, there's no return hassle. If it's broke they box it back up and take it with them. As to distance traveled, there's no correlation between distance and occurrence rate for damage. It sits on a truck for longer but that's not what causes damage.
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post #33 of 54 Old 02-12-2011, 01:05 PM
 
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Well said.
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post #34 of 54 Old 02-12-2011, 01:08 PM
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Quote:
Originally Posted by rdgrimes View Post

It sits on a truck for longer but that's not what causes damage.

longer on the truck= more potholes, more bumps, more sudden stops etc
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post #35 of 54 Old 02-12-2011, 01:47 PM
 
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They are a solid member of this forum, I would trust them.
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post #36 of 54 Old 02-12-2011, 01:48 PM
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Order online = save money
I'm not afraid to order a TV online. I first like to see the television in person and check it out, then find the best available deal.
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post #37 of 54 Old 02-12-2011, 04:15 PM
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I sweated out having ordered a 50" plasma via "internet" due to the shipping, but based on my experience with Cleveand I would never hesitate again. The packaging was doubled/boxed, and they must have THEE best guys transporting as the OUTER box did not even have a scratch on it, muchless the inner box. The guy brought the unit INTO my house and waited while I plugged it in to verify it was "OK."

The price was excellent (though there were a few out there on the internet that beat it by a little...very little). Nope, I would go back with Cleveland Plasma and WILL go back there again.
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post #38 of 54 Old 02-12-2011, 05:44 PM
 
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Great input, hope he gets those 8000's in soon
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post #39 of 54 Old 02-12-2011, 06:52 PM
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I've never ordered from CP but would not have a problem doing so.I only buy things that big or that costly after checking the place out very well.But things can happen in transit and that's when you really find out what kind of company you purchased from.
I just purchased a Panasonic 65S2 from OneCall and would have no problem doing it again it came strapped to a pallet with shock labels and the freight company had it installed in a special area where nothing could come in contact with it not even a scratch.Of course now I may sell it to preorder the Panasonic 65VT30 from CP.
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post #40 of 54 Old 08-19-2013, 09:55 AM
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i wanted to revive this old thread and share my buying experience with Cleveland Plasma. I first heard about Cleveland Plasma through this forum. After reading this thread and seeing Cleveland Plasma's posts on this site, i thought i would give them a call and see what they can do for me. I saw on their site they are available 365 a year with outrageous advertised hours...Let me tell you, these guys don't lie. I called them a couple times outside "normal" 9-5 business hours and the phone was answered time and time again. This is very unique. They gave me a ma & pop shop-type of experience with 1-800 cell center hours...something i have never experienced before. The price was better than ANY other reputable seller on the net. i went with Cleveland Plasma with my purchase and did not regret it ONE MINUTE. Chris at Cleveland Plasma is a consumate professional who really does go ABOVE and BEYOND to make sure he is giving his customers the best products, prices and most of all service. The price was the best around, but what impressed me the most was Chris's service and how he really looked out for me, doing EVERYTHING possible to make sure i was completely happy with my purchase through Cleveland plasma. Thank you Chris for puttin up with me...as at times, i can be a pain-in-the ass. I greatly appreciate the products and exceptional service you provide. If i had to star grade Cleland Plasma, i would without hesitation give them 5 out of 5 stars.


If anyone is on the fence and thinking about purchasing a TV, I strongly and sincerely suggest contacting Cleveland Plasma.


Sincerely,

Eddie Arkadian
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post #41 of 54 Old 09-05-2013, 05:27 PM
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Just bought a 55vt60 from Chris. Arrived in the specified time, and the delivery was first rate, He also spent time on the phone and answered all my questions.

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post #42 of 54 Old 09-16-2013, 02:26 PM
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Bought a TV from Chris that was supposed to be delivered today. Received hands down the worst customer experience from the shipping company i have ever received. Immediately contacted chris and he was on the ball taking care of it. Cleveland Plasmas has some of the best customer service i've ever had alongside oppo. From worst to best in a day. I highly recommend chris and cleveland's Plasmas to anyone looking to buy a TV from them. They are good people. Reliable and great prices. I would buy from them again in a heartbeat.

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post #43 of 54 Old 12-02-2013, 08:51 AM
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Quote:
Originally Posted by TitusTroy View Post


so no TV's ever get damaged during shipment then right?...it happens...plus who wants to deal with the hassle of a return...everything else being equal it's always best to have large items shipped from a location closer to you...if you think every carrier treats all their merchandise with delicate hands then you're mistaken

He is correct though. The TC probably came from South Korea. So a trip halfway around the world and then a few more miles isn't going to make much of a difference, especially if you check the TV during the first 24 hours as Chris tells you, so they can arrange a replacement and return of the broken one.

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post #44 of 54 Old 03-04-2014, 07:14 PM
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Just want to share that I had a great experience with Cleveland Plasma last week. After much research for a new TV, I then had to find a reputable online seller. Again, looked to members and at consumer rating sites.
After comparison shopping for both price and customer service, I decided to buy from Cleveland Plasma. I contacted Chris via email last Tuesday for a price quote on a Samsung PN64F8500. Within 3 hours, Chris replied with a great price. I phoned him to close the deal. He was upfront and to the point. Gave me the facts of what I needed to know regarding price, shipping and options. ZERO pressure. As we were speaking on the phone, I received my receipt/invoice from Chris. 24 hrs later I received my tracking number and the wait began. I checked tracking Sunday night and noticed the tv was in transit. Sure enough, I get a call yesterday (3/3) to inform me that my TV had arrived one day early.
It was delivered today. Box was in pristine condition. Driver was very cooperative and helpful with inspection of both outside and inside contents. Needless to say, I'm a very happy camper.
I'm not posting the price Chris quoted me, as his prices fluctuate since he has several sources he gets TV's from. I'll just say the price was in ECTC territory.
I highly recommend Chris at Cleveland Plasma. Primarily for his excellent customer service and VERY competitive prices. I saved about $700.
Thank you, Cleveland Plasma. Keep up the good work!
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post #45 of 54 Old 04-24-2014, 09:39 PM
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I just bought a Samsung UN55F8000 from Cleveland Plasma a couple of weeks ago. It hasn't been exactly smooth sailing, but Chris has been great in trying to resolve it for me.

 

I noticed my set didn't have the "Smart LED" option, so I dug a little deeper and found out that I had a Canadian model (UN55F8000AFXZC) instead of the U.S. model (UN55F8000BFXZA). Chris is in Cleveland (obviously) and I'm in California, so it made no sense. I spent some time reading forums and cobbling together info to learn that the Canadian and European models don't have the "Precision Black" feature, which is what the Smart LED option controls.

 

When I pointed this out to Chris, he checked with his source. Apparently Samsung made a mistake and shipped a Canadian model to his supplier. Chris has offered to take the TV back, or give me $150 off plus a 5 year warranty.

 

It really sucks that I have to deal with this problem, but Chris has been attentive and straightforward and seems to be genuinely trying his best to resolve the situation.

 

Aside from this issue, the shipping company he uses is top-notch, and the delivery guy even said he had up to 15 minutes with me while I unpacked and plugged in the TV to make sure it was working. I had no issues with shipping or condition of the TV.

 

Now to decide if I want to keep the set or not....

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post #46 of 54 Old 04-25-2014, 08:45 AM
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Quote:
Originally Posted by dfsax View Post

I just bought a Samsung UN55F8000 from Cleveland Plasma a couple of weeks ago. It hasn't been exactly smooth sailing, but Chris has been great in trying to resolve it for me.

I noticed my set didn't have the "Smart LED" option, so I dug a little deeper and found out that I had a Canadian model (UN55F8000AFXZC) instead of the U.S. model (UN55F8000BFXZA). Chris is in Cleveland (obviously) and I'm in California, so it made no sense. I spent some time reading forums and cobbling together info to learn that the Canadian and European models don't have the "Precision Black" feature, which is what the Smart LED option controls.

When I pointed this out to Chris, he checked with his source. Apparently Samsung made a mistake and shipped a Canadian model to his supplier. Chris has offered to take the TV back, or give me $150 off plus a 5 year warranty.

It really sucks that I have to deal with this problem, but Chris has been attentive and straightforward and seems to be genuinely trying his best to resolve the situation.

Aside from this issue, the shipping company he uses is top-notch, and the delivery guy even said he had up to 15 minutes with me while I unpacked and plugged in the TV to make sure it was working. I had no issues with shipping or condition of the TV.

Now to decide if I want to keep the set or not....
I would personally swap it out for the US model but if you do decide to keep it, you might want to make sure the warranty will be good since you will have a Canadian TV in the US under a US warranty I assume.
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post #47 of 54 Old 04-25-2014, 11:57 AM
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Chris has assured me that the 5-year warranty will be good in the US, and I believe him.

 

With the $150 off, the final price is getting close to the advertised prices at Abe's of Maine and East Coast TVs... and I know I can't really get a TV from those places for the advertised price. And if I bought from Amazon, I'd be paying way, way more.... I'm leaning towards keeping the TV. I just need to convince myself that it's not significantly worse than the US F8000.

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post #48 of 54 Old 01-07-2015, 10:24 AM
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Just ordered a UN65HU8550 this morning from Chris at Cleveland Plasma this morning. I have researched for over a month with different online retailers, and he is highly rated at BBB which is not what I can say about ECTV and others like them. I called ECTV to order and the price on their website is not the price you pay. I will post again to tell everyone how it goes with Cleveland Plasma shipping and after the sale service. Cleveland Plasma was very close to ECTVs' pricing with a 24hr call and return policy. ECTV once the driver leaves the TV is your problem.http:
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post #49 of 54 Old 01-07-2015, 10:57 AM
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Cleveland Plasma does it RIGHT!!

Quote:
Originally Posted by hodum3 View Post
Just ordered a UN65HU8550 this morning from Chris at Cleveland Plasma this morning. I have researched for over a month with different online retailers, and he is highly rated at BBB which is not what I can say about ECTV and others like them. I called ECTV to order and the price on their website is not the price you pay. I will post again to tell everyone how it goes with Cleveland Plasma shipping and after the sale service. Cleveland Plasma was very close to ECTVs' pricing with a 24hr call and return policy. ECTV once the driver leaves the TV is your problem.http:
Congrats! You made the right choice. I ordered a 64" Samsung Plasma from Chris at Cleveland Plasma 9 months ago. Like you, I researched alot and decided to take a chance with Cleveland Plasma, based on reviews here and elsewhere. Chris is a no nonsense guy. He quoted me a price for the Samsung I wanted (great price, btw) and even talked me out of paying extra for "White Glove" service. He told me to just be nice to the delivery guy and offer him a $10 or $20 tip to help me carry the TV into my home from curbside. As we were speaking on the phone and completing transaction, I already had an emailed receipt and invoice from Chris by the end of the call. 24 hrs later, Chris sent me a tracking number and ETA delivery date. If you can decipher the freight notice in your email, you can figure out who the actual freight carrier will be. They'll contact you to arrange a delivery appt, just prior to truck arriving in your town. Chris does emphasize to you on the phone and in his email to CHECK THE CONDITION of the TV before you sign the delivery invoice. I lucked out, in that the delivery guy was driving a van and he took the initiative to back his van into my driveway and even offered to help me carry the box into the house. He stayed, but made it clear he had to leave once I opened the box and ensured that the TV wasn't damaged. He wouldn't stick around for the actual plugging in of the TV, as he was on a tight schedule. That was okay, since the TV is well packed. Hope you get a friendly delivery guy, like I did. I followed up with Chris to let him know that the TV arrived just fine and was in good working order. Here's an interesting note. In looking at the invoice that accompanied the TV, I noticed that the TV came from a major east coast internet retailer and not directly from Cleveland Plasma. Turns out it was one of the places I had checked on while doing research. Their price was $300 higher, than CP. I think what CP may do, is partner with some of these other e-tailers to get stock off their hands and have the item delivered to a customer if he doesn't actually have one in stock. I thought that was interesting.
My buying experience with Cleveland Plasma was excellent and I enjoyed dealing directly with Chris who promptly answered my initial email with a phone call and followed through with a great price and speedy delivery. If you have any questions, PM me. Enjoy your new TV!!
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post #50 of 54 Old 01-07-2015, 11:28 AM
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I purchased my 64F8500 from Cleveland Plasma. Everything went according to plan.
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post #51 of 54 Old 01-08-2015, 04:25 AM
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I purchased my Panasonic 60GT30 from Cleveland Plasma back in September of 2011, excellent customer service and a great price I got! They are still on my radar for when I upgrade to 4K.

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post #52 of 54 Old 01-17-2015, 03:12 PM
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Just updating my last post . I ordered a TV from CP on 1/08/15. I got tracking info from shipper on 1/10/15. I got a call from the shipper on 1/14/15 to set up delivery and received the TV on 1/15/15. The delivery guy helped me carry the TV down a flight of stairs and let me inspect it before I signed. I told the driver I would like to plug the TV in and try it out to look for cracks in the screen. It was about 20 degrees outside and the driver informed me not to because of the temperature change. I did not know that was a problem, but he seemed to know what he was talking about. I hung the UN65HU8550 that night and ran it through a ONKYO NR737 receiver. The cable works through the receiver, but still can not get the ps4 to show up on the screen no matter what hookup I do. I am hooked up to the arc hdmi on the tv and have a hdmi cable running in the wall so I would like to run the ps4 through the receiver to keep the setup looking clean. If anyone has any insight on the ps4 a post would be appreciated. Thanks for the time.
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post #53 of 54 Old 01-18-2015, 05:07 AM
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Glad to hear about the positive experiences people are having with CP. The biggest worries I had with places like these were:

1) the restock fees. I hate those. I realize that a smaller business may not be able to easily absorb the loss of returns like Amazon or Sears but it is a huge factor when buying a set sight unseen. That was my case with the TV I recently bought. I had no way to see one. The policies state that there is a restock fee and that along with return shipping means that it'd cost me over $300 bucks if the TV didn't work out for me. Too much, IMO. That being said, I've been reading that in many cases the fee gets waived or CP will "work with you" if you call. If that's the case then they should reword the restock fee text since it could scare off buyers. Just my opinion.

2) you are at the mercy of some local delivery company which in my limited experience are rather dodgy and unreliable. Total luck of the draw which is what happens when something gets subcontracted our outsourced. Amazon does the same thing and I canceled an order with them due to shipping hassles and the run around.

I'm not sure why online dealers don't just use the major shippers for these deliveries? It probably costs a tad more but the major carriers are more likely to get it right than "skippy bobs TV delivery service". UPS or FedEx would probably have a much lower rate of problems versus the garage operations.

Oh well. I hate to be old school about this but IMO buying large ticket, fragile, heavy items like TVs is still best done locally. I know that you save a few hundred here or there but ultimately you are taking a bigger risk and then if there is a problem you are TV less for weeks on end while you wait versus a day or two tops. That's worth something to me. Some folks can't wait for local stores to close or don't care because they just use the store as a showroom. Trust me, you'll care if they are all gone.

That's my 3 cents.

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post #54 of 54 Old 01-18-2015, 09:18 AM
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Quote:
Originally Posted by s2mikey View Post
Glad to hear about the positive experiences people are having with CP. The biggest worries I had with places like these were:

1) the restock fees. I hate those. I realize that a smaller business may not be able to easily absorb the loss of returns like Amazon or Sears but it is a huge factor when buying a set sight unseen. That was my case with the TV I recently bought. I had no way to see one. The policies state that there is a restock fee and that along with return shipping means that it'd cost me over $300 bucks if the TV didn't work out for me. Too much, IMO. That being said, I've been reading that in many cases the fee gets waived or CP will "work with you" if you call. If that's the case then they should reword the restock fee text since it could scare off buyers. Just my opinion.

2) you are at the mercy of some local delivery company which in my limited experience are rather dodgy and unreliable. Total luck of the draw which is what happens when something gets subcontracted our outsourced. Amazon does the same thing and I canceled an order with them due to shipping hassles and the run around.

I'm not sure why online dealers don't just use the major shippers for these deliveries? It probably costs a tad more but the major carriers are more likely to get it right than "skippy bobs TV delivery service". UPS or FedEx would probably have a much lower rate of problems versus the garage operations.

Oh well. I hate to be old school about this but IMO buying large ticket, fragile, heavy items like TVs is still best done locally. I know that you save a few hundred here or there but ultimately you are taking a bigger risk and then if there is a problem you are TV less for weeks on end while you wait versus a day or two tops. That's worth something to me. Some folks can't wait for local stores to close or don't care because they just use the store as a showroom. Trust me, you'll care if they are all gone.

That's my 3 cents.
@s2mikey
You make excellent points, which I agree with. I shared my experience (see my Post dtd 1/7/15 above) with online purchase via CP, which turned out great. I will admit though, that I was apprehensive about purchasing a TV in this manner for the very reasons you pointed out. Although my experience turned out great, I don't think I would do this again to save $500. One of your points was "delivery". My TV was delivered timely, however, the delivery guy showed up in a Ford van which was crammed full of merchandise for delivery elsewhere. My PlasmaTV was squeezed in there and I cringed when I saw how tightly packed that box was inside the van. Fortunately, Samsung does a great job of packing their TV's with plenty of protection. It's really a spin of the wheel, as to what type of delivery truck/van will show up. I recently had a Honda lawnmower delivered from an online dealer and the delivery truck in that case was a huge 18 wheeler with my lawnmower being the only item on the truck. The driver informed me that I was his last stop for the day. However, a lawnmower isn't a fragile item like a large screen TV.
I agree that the biggest downside is buying sight unseen. Returns can be difficult and expensive. Another guy here was going through the purchasing process for the same TV I was buying. He opted to go the brick & mortar route, as he wasn't comfortable buying online. He bought his from a major retailer and ended up taking his back 3 times, stating that he couldn't have done that, had he bought online.
Next time I'll probably buy locally. The price will be higher, but the freight and hands-on issues you mention are already factored into the higher price. Also, the all important "peace of mind" is there as well. Yes, I saved $500 buying online, but I'll admit I didn't sleep well during the waiting period, just imagining negative outcomes which never did occur.
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