Its unfortunate that some of you have had bad delivery experiences, but I think its a bit unfair to make broad generalizations like "Pilot sucks!" or "Amazon sucks!".
In the past 6 months, I've ordered a 73" DLP, two 47" LCDs, and now the 50" ST30 -- all from Amazon and shipped via Pilot. And every single time, the box (aside from a few superficial scuff marks) arrived in perfect condition. And of course, the TV was perfectly fine too.
As for the Pilot delivery guys, of the two times that I could see them unloading the TV from their truck, they had the box standing upright and properly strapped in. The only negative I can say is that the delivery guys were always in a hurry (which is understandable) and they never mentioned anything about inspecting the TV. I had to proactively ask them to give me 5 minutes so I could unpack and inspect the TV. But even so, they were fine with it and never gave me any attitude about it.
So ultimately, what I guess I'm trying to say is its not the company that sucks, but its the individuals involved in your chain of delivery that suck.
And if anyone is wondering, I live in Northern Virginia. And the TVs came from Phoenix PHX and arrived at Dulles IAD.