I bought a UN60D6900 around mid-october. Did the firmware update yesterday (01-30-2012) and bricked my tv.
The Smart TV loop cycle goes too fast, I don't have the time to press the "mute 258 exit" key combination.
I called Samsung's customer support. They told me it's impossible I made an update since there were no updates available for this model. I made the update from the TV's menu, I did not download a firmware update from their website or whatever.
Thruth is, there really is no update for this model on their website.
I think they are making firmware updates available for the wrong TV models.
Now I have to wait for over a week for the motherboard to be replaced (it takes a whole week just to get the mobo).
Thank you Samsung, you suck big time! It's 2012, how come it can't be reset to the default FW?!? Technology isn't there yet I guess??
I believe your tv is a LED while plasmas are being discussed here. Not that it matters terribly but how/why did u do an update when it did not prompt you to update the firmware? At least thats what I understood you to say. I am new here and trying to learn about some of these issues.
I wasn't impressed with the 3D performance so I wanted to see if a firmware update would've improved things or if it would've gave more 3D options.
I did the update through the service menu.
Thanks. Sorry about the problem. I suppose you cant even see if the firmware got updated (to a phantom level!!). I am wondering if updating s/w using wifi maybe a problem if there is a transmission glitch.
I got the message on my plasma that there was a new version. I said yes, download it. Next day my kids are telling me the TV keeps turning itself on. I have firmware version 1107.
So I downloaded the latest fw off the internet, put it onto a thumb drive, but I still couldn't get the tv to load it. I tried several times. But the tv stopped turning itself on after that effort. Not sure how it fixed itself, but it did.
BTW, I tried pulling the plug for a day and that did NOT fix the problem.
Have had the same problem when updating my UE32D5520 using firmware from the website and a USB stick. Ran the updater, it said the TV would turn back on again. Went away for 2 days and it still wasn't on, so tried turning on using the remote without any luck. Pulled the cable for a few minutes and plugged back in, now it boots, displays the samsung smart hub logo, then turns off and reboots. TV is a month out of warranty and I only upgraded it because Amazon told me I needed to to fix a problem I was having with their streaming video app. Furious, and wouldn't doubt for a minute that samsung wrote the upgrade to brick the tv so i'd have to pay them to get it repaired.
This recent problem was NOT related to a firmware upgrade - I had that disabled. Also, the remote control trick didn't get it out of this mode. I tried unplugging the tv for days, etc, but I could not fix it.
What I did do was open the back of the TV (this is my PN59D6500 plasma) and start replacing boards. You can get boards off ebay. Make sure it's from exactly the same TV. I first replaced the large power board (heat sinks, transformers,etc) because I really thought this was a power problem. That did not do it. Then I replaced the smaller logic board (it's in the middle, has some large processors on it). No luck. Finally I replaced the large logic board (lots of processors) and bingo, problem went away. See #1, #2, and #3 in pic. #4 was a loose cable that caused another unrelated problem.
I think the problem was a firmware problem on the board (i.e., the kind of problem that could happen if you updated the firmware and it didn't go well). Since I had no way to get the TV un-bricked, replacing the board was the only way to "update" the firmware.
BTW the boards cost me $25, $40, and $50 in the order I replaced them (as I described above). The $50 board did the trick.
Also, replacing the boards is very easy. Back of the plasma pops right off,
#3 in the picture fixed the problem.
#1 and #2 were fine. I still those boards.
#4 is circled in that picture because I had a loose connection on it. The board was fine.
I think #1 is called the power supply board (it has a bunch of transformers, so that makes sense). #3 is the main logic board (I think )
If you are stuck and can't find the boards, send me a message and I'll send you mine. Ebay is your friend. Just be really careful and try to get the exact boards for your TV.
Disassemly: lay the TV facedown on a table, remove all the screws that hold the back panel. All you need is a medium Phillips screwdriver. Really simple. I think there's two different types of screws; the safest thing to do is tape each screw next to the hole it came out of. Takes a few extra minutes.
Read the numbers off the boards. There are several numbers on each. Search ebay. Message me for advice if you need it.
BTW, my TV still looks perfect.
We love this TV and don't want to get rid of it! The picture quality is fantastic, and I don't want to spend $1500 plus on a (non-plasma) new TV if I can resurrect this one for 5-7 (hopefully) more years. (I am pretty unhappy with Samsung as a company, but that's another story.)
I am going to open up the back of the TV and verify part numbers and see if anything looks blown out on any of the boards.
From what I can tell, looking at the Fast Track Troubleshooting Manual, the #3 board is the "Main Board". This Main Board seems to be hard to find now (out of stock in a lot of places) but it looks like I can buy one direct from Sears or used from some eBay sellers. I'm thinking of starting with the Main Board, since it seems the likely culprit, and if it doesn't work, replacing the power supply board after.
I looked on ebay. Just available in UK. Maybe search the tv model too.
Are you sure that BN41-01605A was the part number for board #3 (the Main PCB over on the right side?) The service manual says it is part# BN94-04709A, which is what the sticker on the existing board says.
Are boards from another make/model interchangeable?
But here's the kicker, I left it power cycling for the last 2-3days and now it is working again,,,,,YEAH, FREAKY. Downside is, now there is SMART TV letters burned into the screen. No so that it is too irritating though.
I don't think I'll be doing any more updates though.
I tried the Mute-2-5-8-Exit trick with no luck. Does anyone have any suggestions other than using it as a snow board for the winter?
Mine is the PN51D6500
I ran though the diagnostics and it seems like the power and logic boards are fine, but I am still not sure about the Main board, is there any other ways to check if it works? I a video (sorry cant link yet) and the Fast Track Guide, all the voltages and everything seems fine, the logic board patterns (with the main board off.) work fine and it doesn't cut out, which leads me to believe its the main board, but, when I check the PS-On (during the power on sequence)its fine as well, not sure if there is any additional ways to determine if the main board is the issue. I was also trying to see if there is a way to force a firmware update from the USB to see if I can overwrite the current one and see if that works, I am skeptical but any help would be appreciated.
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