Join Date: Apr 2011
Location: Green Bay, Wisconsin, USA
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
At least I know it wasn't just MY tv; also have the PN59D6500 plasma set. Great TV, up until this major screw up on Samsung's programming dept. for putting out a bad firmware update.
Waiting to get a call-back from a technician to set up an appt. for them to come out & fix it as well. What REALLY ticked me off though when I called customer service/tech support ... the lady on the line made a very stupid comment "You should only update firmware via downloading the update file to a USB thumb drive" ... I had to hold myself back from snapping at her for such an ignorant comment. If that's the case, then WHY the hell is there even an auto-update function in the system settings for updates via internet connection? Makes no sense for her to say such a dumb statement like that, geez.
Not to mention the fact that 1. I did not receive a remote control in the box when I initially purchased this at the beginning of April (had to have support send me one in the mail which just arrived yesterday finally), and 2. it also didn't include the printed manual in the box like there should have been.
Let's not forget a primary issue too that the Samsung website doesn't even have these new 2011 models listed on their site; nor in their Support section, so how the hell do they expect us to download firmware updates manually from their site then?
I've always had nothing but good experiences with Samsung, so it saddens me that this time I & the rest of you, have to experience such a cluster-f#$k issue like this due to poor update services.
Hope there is some method to resolve this personally on our ends, rather than wait for a tech to come to each of our homes to repair this heh.