Does your 2011 Samsung "D" plasma have brightness pops? - Page 10 - AVS Forum
View Poll Results: Does your 2011 Samsung D series plasma have brightness "pops"?
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post #271 of 2249 Old 09-18-2011, 01:21 PM
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Ok, after some testing I can say:

TV ps64d8000
brightness pops in the black bars only with 60hz movies. When playing movies with 24p and cinema smooth on the brightness pops become almost invisible.
No problem with 50hz movies.
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post #272 of 2249 Old 09-18-2011, 02:13 PM
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Quote:
Originally Posted by killerz298 View Post
Unfortunately I like mine at 20.....
As do I at 15, just throwing out info in hope of a solution.

Samsung D7000 65"
Onkyo 905
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post #273 of 2249 Old 09-18-2011, 07:25 PM
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Quote:
Originally Posted by obveron View Post

If I have brightness set to 45, there is a glow to the TV. It is the TV's MLL (not very good by the way). If I drag the mouse to the TV the brightness does not pop.

If I set the brightness to 44, the TV is dead black. No glow. It looks off.
As soon as I drag the mouse over to the TV the brightness pops back up to glow "black" like it did earlier. Drag the mouse away and the brightness drops back off to pitch black.
If I watch content with brightness set to 44 the brightness changes as the input changes. If brightness set to 45, i get no pops at all.

I always wondered what makes this difference (if an all-black input causes MLL black or OFF black state). Are you sure it depends on the brightness setting only?
I thought it's random or depends on something else because it looked random for me. (But I recalibrated my TV from time to time which means my brightness setting also changed sometimes...)

"DIY certified hobby-calibrator" (based on ChadB's "warning signs" list
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post #274 of 2249 Old 09-18-2011, 07:41 PM
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Quote:
Originally Posted by janos666 View Post

I always wondered what makes this difference (if an all-black input causes MLL black or OFF black state). Are you sure it depends on the brightness setting only?
I thought it's random or depends on something else because it looked random for me. (But I recalibrated my TV from time to time which means my brightness setting also changed sometimes...)


I also found a relationship between brightness setting and the pops. See http://www.avsforum.com/avs-vb/showt...9#post20946529.

Larry
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post #275 of 2249 Old 09-19-2011, 01:56 AM
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Quote:
Originally Posted by re-act-ive View Post

Ok, after some testing I can say:

TV ps64d8000
brightness pops in the black bars only with 60hz movies. When playing movies with 24p and cinema smooth on the brightness pops become almost invisible.
No problem with 50hz movies.

I'm from Europe and over here all broadcasts are in 50hz. The brightness pops are clearly visible over here.

As people have mentioned before, the pops seem to be source related, CS seems to almost eliminate the pops.
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post #276 of 2249 Old 09-19-2011, 07:25 AM
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Quote:
Originally Posted by Gam3r 4 Life View Post
Hey guys, I found this thread after someone in the official PN51D550 thread mentioned "brightness pops". I had noticed this only once recently on my 550, and I did a google of it and found this thread. Like I said I have a 550 july build with the 1018 firmware. So I decided to see if I could replicate this. I tried several sources found in this thread. I tried Inception snow scene, Harry Potter philosophers stone (first few minutes), The Ninth Gate (beginning credits), Lord of the Rings Beginning scene with the Map, and finally a SBS mkv of 3D Narnia. And the only place I saw any fluctuating brightness was the scene in Narnia when the guys dive off the boat in the beginning. But for me it went from light to dark, instead of getting brighter. So Im not sure what thats all about. But someone in this thread had mentioned that specific scene so I tried it. And these are my settings Im using.


Picture Mode: Standard


Cell: 16

Cont: 85

Bright: 60

Sharp: 50

Color: 50

Tint: 50/50


(Advanced)

Blk Tone: OFF

Dyn Cont: OFF

Gamma: 0

RGB: OFF

Col Space: Auto

Wht Balance: Default 25

Flesh Tone: 0

Edge Enh: OFF

Mot Light: OFF


(PICTURE OPTIONS)

Color Tone: Standard (Dont like Warm 2)

DNF: OFF

MPEG: OFF

Film Mode: OFF

HDMI Level: Normal (If not greyed out)


I know some of these settings arent what others will like of want, but these work for me with no real noticed brightness pops. Other than one time, and the other was the Narnia scene I mentioned above.
Try the scene early on when they are in the bedroom and the girl goes from one picture to the other (just before the room fills with water). The brightness pop happens without fail there.
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post #277 of 2249 Old 09-20-2011, 08:12 AM
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Has anyone gotten Samsung to even acknowledge the problem?

Except, of course, in paranoid delusions for those that believe.
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post #278 of 2249 Old 09-20-2011, 01:06 PM
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I would like to chime in and say that after owning this TV for over a month, I noticed the brightness pop for the first time while watching a blu-ray with this set over the weekend. I've viewed only content that takes up the entire screen (1:78:1 or 1:85:1... I forget which) via PS3 games and cable content up until watching the blu-ray.

I watched Minority Report on blu-ray and twice during the movie (during scenes with lots of black) I noticed the brightness pop for a second or two. It was strange and I wasn't sure if it was the movie or the TV doing it. I haven't seen it happen since, but that's because I've gone back to cable tv programming and gaming. I never notice the brightness pop when I am viewing content that fills the entire screen.
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post #279 of 2249 Old 09-20-2011, 04:54 PM
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i think there are two issues here that are being confused as the same thing.
to me brightness pops happen in bright scenes with a lot of white or bright colors like a ice hockey game when the camera moves around you get the pops.

the other is black level jumps going from dark to a lighter black then going dark again. i thought this is called floating blacks.

anyway both of these issues need to be addressed by samsung but i dont think they will bother as its been so long now with no fix.

hopefully these issues wont happen on next years sets.
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post #280 of 2249 Old 09-21-2011, 01:12 AM
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Quote:
Originally Posted by pioneer 1985 View Post

i think there are two issues here that are being confused as the same thing.
to me brightness pops happen in bright scenes with a lot of white or bright colors like a ice hockey game when the camera moves around you get the pops.

the other is black level jumps going from dark to a lighter black then going dark again. i thought this is called floating blacks.

anyway both of these issues need to be addressed by samsung but i dont think they will bother as its been so long now with no fix.

hopefully these issues wont happen on next years sets.

This is what I've come to conclude as well. I found the blacks are harder to replicate, but I've noticed they show up in some of the 3d content from comcast. I'm going to try and take some video tomorrow and will post the results.
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post #281 of 2249 Old 09-22-2011, 02:58 PM
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Quote:
Originally Posted by Amazingly Smooth View Post

Has anyone gotten Samsung to even acknowledge the problem?

They replaced my entire panel and all my boards. They know it is there. Cost them more than a refund. Wish they would do that.

I think they deleted my review, as well. I have to copy and paste it to all other sites. If CNET sees enough of them they will do a story and question Samsung. This will hurt sales and they will quit ignoring those with a good eye.
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post #282 of 2249 Old 09-22-2011, 03:04 PM
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Never mind, it is still on there. Follow there posting guidelines closely or they will. You have to give one star to all areas, they average all together so it doesn't hurt overall score.
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post #283 of 2249 Old 09-22-2011, 07:23 PM
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Quote:
Originally Posted by zacowacko View Post


They replaced my entire panel and all my boards. They know it is there. Cost them more than a refund. Wish they would do that.

I think they deleted my review, as well. I have to copy and paste it to all other sites. If CNET sees enough of them they will do a story and question Samsung. This will hurt sales and they will quit ignoring those with a good eye.

What did you say to get them to take it back?

Except, of course, in paranoid delusions for those that believe.
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post #284 of 2249 Old 09-22-2011, 11:50 PM
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Watched Boondock last night, in some scenes it was like a strobe light show with the constant brightness pops.

Did last year's set not have this issue?

Has anyone come to the conclusion of whether or not this is a hardware or software issue that will be fixed, or should I be looking to make Samsung refund my money so I can buy a Panasonic...I've already had the panel replaced once due to pealing, and this new panel has a couple bubbles at the top after only a couple weeks as well.

If I could do it all over again I never would have bought this POS.
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post #285 of 2249 Old 09-23-2011, 05:29 AM
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Quote:
Originally Posted by Techlord View Post

Unlike Samsung Panasonic already has a firmware fix for the brightness fluctuation issue, for those having trouble need to open a ticket and Panasonic will then provide you with the non-public firmware fix. Anyone have a clue when Samsung will have a fix for their brightness fluctuation issues? My guess is never...

Techlord

I agree with you at 100%. Samsung is in major denial (like always...it's never their fault)...all these kind of issues are normal for them. Not under any circumstance is this issue normal despite what Samsung has to say. I have a 2 year old Pioneer Elite panel...no pops at all! Getting any kind of help from Samsung is useless. If you want great support and good care after sales, find another vendor.
I also have a Samsung PN50C8000 that exhibits major image retention (temporary but stick around t0o long)...oh ya by the way...Samsung says this is normal...go figure!
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post #286 of 2249 Old 09-23-2011, 06:06 AM
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Quote:
Originally Posted by Mark the Red View Post

I have this issue. I called Customer Service and Lo and Behold they said they've never heard of this problem before. THey told me to turn the Eco sensor off, as this might be causing the problem.

So I assume the next step is to request a service request? I'm sure I'm not the first person to be blatantly lied to by the CS agent.

Call in a year from now and they'll still tell you that they've never heard about this problem....even if it's been reported to them 1000's of times...simply this is what you would expect from Samsung. It's disgraceful!
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post #287 of 2249 Old 09-23-2011, 08:12 AM
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Quote:
Originally Posted by banditt101 View Post

Getting any kind of help from Samsung is useless. If you want great support and good care after sales, find another vendor.

Don't do that, please, don't be so stupidly arrogant!

I bought a 51D550 which I easily modified to offer 10p gray-scale and 6p gamut calibration controls like the upper models. The TV is not perfect, but the calibrated picture quality is satisfying and the overall value/price ratio is a real winner on this year's palette (even if we consider these issues).

What were my alternatives when I bought it?
I could get a Panasonic 42G30 for about the same price which has lower MLL but worse color reproduction (I am talking about my "hacked" D550) and doesn't offer 3D (a nice extra)?
A Panasonic VT30 which costs about four times more and has a badly malfunctioning CMS? (You can say anything but the color management system of that overpriced TV is seriously buggy. You may say you can find a reasonable set of values which more or less suits both measurements and eyes but that's still not a proper calibration...).

Consider that Panasonic models also had brightness problems at the beginning and people waited a lot of time to get a fix and it was about as uncertain as a fix from Samsung now (it seems like it will never arrive but who knows...).

Why should I replace my D550 with something inferior (G30) or something superior (VT30) but sill seriously "problematic" (on it's own)? (Ok, a VT30 in it's current state is still better than my "hacked" D550 but I would expect so much more from a TV like that). I can live with the brightness issues of my cheap TV but I am sure I probably sold a VT30 already if I had bought that in April and saw brightness issues and made myself mad about it's malfunctioning CMS.

(By the way, I think I will replace my D550 with a VT30 after they fixed every CMS issues -if it ever happens- and the prices go down as the successors arrive. But I would never be that stupid to buy a VT30 today and I simply don't like the G series of Panasonic -> too little to offer for too much $)

"DIY certified hobby-calibrator" (based on ChadB's "warning signs" list
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post #288 of 2249 Old 09-24-2011, 03:42 AM
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Quote:
Originally Posted by LSx View Post

Did last year's set not have this issue?

I had a 63C8000 for 9 months and I loved the set. Samsung replaced it with the 64D8000 when they couldn't fix my problem which in hindsight wasn't that big of a deal.

The "D" is a big step up in every direction except for the brightness jump and overall black levels in my opinion. The "C" had absolutely no brightness jump.

I complained about it to Samsung along with other issues I was having and they are sending me another replacement set. I was hoping I had a defective one but after reading this thread it's clear my replacement will do the same.

I can't beleive they overlooked this? I also can't beleive reviewers aren't screaming about this? It's really distracting and takes away from this otherwise amazing plasma.
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post #289 of 2249 Old 09-24-2011, 05:36 AM
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Quote:
Originally Posted by janos666 View Post

Don't do that, please, don't be so stupidly arrogant!

I bought a 51D550 which I easily modified to offer 10p gray-scale and 6p gamut calibration controls like the upper models. The TV is not perfect, but the calibrated picture quality is satisfying and the overall value/price ratio is a real winner on this year's palette (even if we consider these issues).

What were my alternatives when I bought it?
I could get a Panasonic 42G30 for about the same price which has lower MLL but worse color reproduction (I am talking about my "hacked" D550) and doesn't offer 3D (a nice extra)?
A Panasonic VT30 which costs about four times more and has a badly malfunctioning CMS? (You can say anything but the color management system of that overpriced TV is seriously buggy. You may say you can find a reasonable set of values which more or less suits both measurements and eyes but that's still not a proper calibration...).

Consider that Panasonic models also had brightness problems at the beginning and people waited a lot of time to get a fix and it was about as uncertain as a fix from Samsung now (it seems like it will never arrive but who knows...).

Why should I replace my D550 with something inferior (G30) or something superior (VT30) but sill seriously "problematic" (on it's own)? (Ok, a VT30 in it's current state is still better than my "hacked" D550 but I would expect so much more from a TV like that). I can live with the brightness issues of my cheap TV but I am sure I probably sold a VT30 already if I had bought that in April and saw brightness issues and made myself mad about it's malfunctioning CMS.

(By the way, I think I will replace my D550 with a VT30 after they fixed every CMS issues -if it ever happens- and the prices go down as the successors arrive. But I would never be that stupid to buy a VT30 today and I simply don't like the G series of Panasonic -> too little to offer for too much $)

With all due respect to you Janos...when you have to deal with these people (Samsung) on a weekly basis as I do for our clients, you might get a better feel or understanding of what most people are going through. You are making a reference to a D550 model. We have people like myself who have dished out over $3,000.00 for a 64" flagship model. When you pay this kind of money the picture should be close to perfect. Once again nothing is perfect in life but these brightness pops and drops are 100% unacceptable. Being in the Home Theater business for the over 25 years, I can tell you I've seen imperfections of many types and this one with Samsung is no brainer. They keep changing boards and replacing panels and what comes out of it...nothing. The problem is most likely in the software or obviously in the video processing...and they do not see it when the issue is right in front of them. I would have more respect for Samsung if they just came out and said that we missed the boat on this one and move on. I'm not saying that Panasonic is better or worse, nor did I mention Panasonic in my prior post.
Think of this for a moment...imagine you are at Cedia or CES and they are demoing this flagship model in a dark room...with a big audience, do you think Samsung would display these major imperfections and get away with it...no chance...oh and one other thing, when these models came out at Cedia and CES I assure you of one thing, you never saw these problems...think of that for a moment.

Regards,
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post #290 of 2249 Old 09-24-2011, 08:23 AM
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I only reacted to the part which I quoted "...find another vendor" -> Long story in short: I don't really have any better alaternatives. Every consumer level displays have their own issues (if not a malfunction, then a very bad price/money ratio makes them a bad choice). These "brightness pops" aren't that bad. I experienced worse problems with semi-professional LCDs.

Of course, I want them gone but I don't want to see my TV in the trash can just because it has these problems (I had some relatively expensive devices which I would see under a big hammer, but this TV is not one of them).

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post #291 of 2249 Old 09-24-2011, 10:06 PM
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59D6500, I get the pops as well. I have been noticing it for a while now, had the set for about 3 months. Apparently we have no hope of a fix?
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post #292 of 2249 Old 09-25-2011, 05:53 AM
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I suggest everyone submit a negative review somewhere to get Samsung's attention.

Except, of course, in paranoid delusions for those that believe.
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post #293 of 2249 Old 09-25-2011, 09:56 AM
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Yea my 59d7000 has brightness pops also... was only when watching DVD/bluray. Now it does it while watching movies on showtime, HBO and cinemax
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post #294 of 2249 Old 09-26-2011, 05:41 AM
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I watched the Fellowship of the Ring and The Two Towers without really noticing any pops on my 59" However this weekend I watched Return of the King and it was like a damn disco up in here. The screen was flashing every other scene. This was the blu-ray not the dvd (if it makes any difference.)
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post #295 of 2249 Old 09-26-2011, 12:18 PM
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I am too in the same boat. I got the PN59D6500 and have the pops. I had the TV for a week now and I am probably returning it for something else. Overall the picture quality is great and the colors are deep and vibrant, but the brightness pops......omg they drive me nuts. I tried to switch all of the features off, but still there. I wont wait for a fix, as there probably won't be one. Bye bye samsung!
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post #296 of 2249 Old 09-27-2011, 12:52 PM
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Have the eu version : PS51D8000.
And I have brightness pops on white scenes and some bright scenes


First I had Led modell d8000 but I had much clouding So I replaced it with the plasma d8000.
if im watching 5 mins i get like 20-50 pops sometimes more

I regret I took samsung,Never more gonna leave it back tomorrow.
I dont think there will be any Fw update, thats samsungs way.
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post #297 of 2249 Old 09-28-2011, 06:44 AM
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Easiest way to see these brightness pops on my 51D450 is to put up the Scrolling Bar pattern in the Setup menu and watch the middle shades jump around in brightness as it moves across the screen. It appears to be some sort of dynamic gamma shifting in the 40-60IRE range, maybe a processing bug or rounding error when calculating target Y's internally or something. It's probably trivial to fix, so come on and fix it Samsung!!

Luckily I only paid $600 for this TV so I'm not really that mad considering I have unlocked the 10pt w/b and 6p CMS and gotten a very nice picture from it (yes, on the D450 ) but if I had paid $3000 I would probably be pissed.
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post #298 of 2249 Old 09-28-2011, 09:32 AM
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I'm on my 2nd 64D8000 and both sets have the brightness/contrast issues. My 1st set was a real lemon. On top of the brightness issues it also buzzed really loud, had dents in the bezel, conponent didn't work and didn't have a deep black anywhere which really made the brightness issue noticable.

I'm going to contact Samsung again and try and speak with someone in Triage to see what they say about the issue. Really disappointed, I don't think I can live with this set. If they don't tell me anything usefull I'm going to ask for a refund and buy a Panasonic.

My 2 tv's build dates are Aug and Sept 2011. The Aug had lots of issues.
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post #299 of 2249 Old 09-28-2011, 11:18 AM
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Guys call Samsung, tell them to wake up! Post your experience to the Facebook page as posted in this thread. Hopefully they will get thei s..t together and fix this annoying issue! That is what Panasonic did!
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post #300 of 2249 Old 09-28-2011, 08:56 PM
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Quote:
Originally Posted by Marco79f View Post

Guys call Samsung, tell them to wake up! Post your experience to the Facebook page as posted in this thread. Hopefully they will get thei s..t together and fix this annoying issue! That is what Panasonic did!

I agree, Marco. We should all follow suit and submit 1-star reviews to at least the three major retail/review sites: Amazon, Cnet, and Best Buy.

And also join the facebook protest group here:

https://www.facebook.com/pages/My-Sa...97504886976163


Here are some links to write reviews on some of the major sites (for Samsung 59" plasma, for example)


Amazon

http://www.amazon.com/review/create-...re=electronics


CNET

http://reviews.cnet.com/flat-panel-t...y#submitReview


Best Buy

http://reviews.bestbuy.com/3545w/225...%26type%3Dpage
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