Arnold: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Arnold: I am truly sorry you had to be on hold for so long, but we've had an unusually high volume of chats coming in. I'd be happy to help you with any questions you have about our products.
Chikoo: Are you still there?
Arnold: Hello, how may I assist you today?
Chikoo: I am having brightness issues with my 2011 PN59D6500
Chikoo: I see brightness pops on various materials
Arnold: I am sorry to hear that brightness pops up on the screen.
Arnold: Do you have the same issue when you connect any other input sources like a DVD player, VCR, satellite, cable box, Xbox, PS3, etc to your TV?
Chikoo: I even have it on streaming NEtflix
Arnold: Reset the TV by pressing the 'EXIT' button for 10 seconds on the remote control of the TV and facing it towards the TV.
Chikoo: How will that help? I tried to find out more about this issue and discovered on AVSforums that Samsung is actually providing a firmware fix via usb
Arnold: May I know the firmware version of the TV?
Chikoo: 1014Arnold: Is the firmware version 1014.6?
Chikoo: no. I only have 1014
Arnold: The firmware version 1014.6 will fix the issue.
Arnold: Have you registered the TV?
Arnold: May I know your email address?
Arnold: Let me check that for you.
Arnold: Thank you for waiting. I'll be with you in just a moment.
Arnold: Would you mind holding a few minutes while I file the request?
Chikoo: Sure. No problem
Arnold: Thank you.
Arnold: Thank you for your patience.
Chikoo: Not a problem Arnold.
Arnold: The request number for your request is 4119x9x9x9.
Arnold: You will receive the USB drive within 5 to 14 business days.
Arnold: Is there anything else that I can assist you with?
Chikoo: No. That was all. Thanks for the quick help and give my thanks to Samsung Engineers for making such a fantastic Plasma TV.
Arnold: Thank you for chatting with us. If you have a minute, please click on the blue X close button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day & Happy Holidays!