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post #271 of 1203 Old 06-08-2011, 11:52 AM
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Originally Posted by chriskekow View Post

This thread has me spooked about my 64d7000, I like the TV alot but what I am worried about is what about in 2 or 3 years when it is out of warranty etc and it starts peeling, let me know if I am being foolish but I think I am going to trade it for a GT panny

Your 7000 is a much better bang for buck than GT30, especially if you plan on getting a calibration as it offers full calibration controls and the GT does not.

It is very possible that there is a problem in SOME pressing machines that apply the film to the TVs which would explain why some TVs have the problem and some do not.

Speaking as someone with limited manufacturing experience it seems unlikely to me that this is the kind of problem that will start to spontaneously happen at some point in the distant future.
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post #272 of 1203 Old 06-08-2011, 11:56 AM
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Originally Posted by jmpage2 View Post

Your 7000 is a much better bang for buck than GT30, especially if you plan on getting a calibration as it offers full calibration controls and the GT does not.

It is very possible that there is a problem in SOME pressing machines that apply the film to the TVs which would explain why some TVs have the problem and some do not.

Speaking as someone with limited manufacturing experience it seems unlikely to me that this is the kind of problem that will start to spontaneously happen at some point in the distant future.

Not sure if you have been following the thread on the peeling closely, but I had my 3rd set delivered less than 30 days ago, It arrived perfect and after some intense viewing in a short time frame, it developed the problem.

If I spend that amount of money on a TV, only to have to come home each day and shine a flashlight in the corners to check for peeling, even if a problem never develops, I wouldn't consider myself satisfied. That is the reason why the 3rd and final Samsung is being returned.
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post #273 of 1203 Old 06-08-2011, 12:00 PM
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Originally Posted by jmpage2 View Post

Your 7000 is a much better bang for buck than GT30, especially if you plan on getting a calibration as it offers full calibration controls and the GT does not.

It is very possible that there is a problem in SOME pressing machines that apply the film to the TVs which would explain why some TVs have the problem and some do not.

Speaking as someone with limited manufacturing experience it seems unlikely to me that this is the kind of problem that will start to spontaneously happen at some point in the distant future.


I hear ya, however I would be satisfied with a 60GT and that is about 500 less then the Samsung 64, I am afraid of sitting around worrying about this for years to come...
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post #274 of 1203 Old 06-08-2011, 12:02 PM
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Quote:
Originally Posted by chriskekow View Post

This thread has me spooked about my 64d7000, I like the TV alot but what I am worried about is what about in 2 or 3 years when it is out of warranty etc and it starts peeling, let me know if I am being foolish but I think I am going to trade it for a GT panny

i don't know what your budget or viewing conditions are, but have you looked at the D6500? it doesn't have the real black filter but it has an anti-reflective coating and will perform very similarly if not the same as the D7000 in low light to darker settings. also it's a lot cheaper than the GT30 cost per inch. 60GT30 ~ $2200 vs. 59D6500 ~ $1740.
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post #275 of 1203 Old 06-08-2011, 12:14 PM
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Originally Posted by kheovnien View Post

i don't know what your budget or viewing conditions are, but have you looked at the D6500? it doesn't have the real black filter but it has an anti-reflective coating and will perform very similarly if not the same as the D7000 in low light to darker settings. also it's a lot cheaper than the GT30 cost per inch. 60GT30 ~ $2200 vs. 59D6500 ~ $1740.



Its a pretty well lit room, will glare be a problem ?
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post #276 of 1203 Old 06-08-2011, 12:25 PM
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Originally Posted by chriskekow View Post

Its a pretty well lit room, will glare be a problem ?

I would suggest finding a local store and looking both the D6500 and GT30 in person. from what i've read is that the anti-reflective filters are the same on the 6500 vs 7000, but the 7000 has the real black filter (that's peeling) which results in darker blacks from off-axis lighting (i.e. ceiling lights). fyi the 55GT30 is comparable to the 59D6500 in price but if you're locked in at a 59-60" screen then they're a huge difference in price. also look at the ST30 as a lot of people claim it is very comparable to the GT30 just a lot cheaper and a less attractive (read: outdated) bezel.
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post #277 of 1203 Old 06-08-2011, 11:14 PM
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the real black filter is more hype then anything else. IT makes such a very tiny difference compared to the d6500 without the RBF. The main AR coating is what does most of the glare reduction the RBF helps ever so slightly with light coming from the ceiling. The d6500 is a way better value than the d7000 and d8000 and performs basically exactly the same. The 7000 and 8000 just have a nice metal frame vs plastic.

The pn59d6500 has a .0068 black level and the gt30 has a .0081 black level the d6500 also has full cms and greyscale control while the gt30 has very limited calibration controls and a notoriously low gamma. The samsungs have the most accurate color points of pretty much all hdtv's for 2011 and definitely of all plasmas. People experiencing problems with the d7000 and d8000 should not switch to panasonic the d6500 is where its at. I actually think the d550 is even better as people have unlocked the full cms controls and all you have to do is use curtains on your windows or put it in the basement. The d550 has the same PQ as the d8000 and costs way less.
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post #278 of 1203 Old 06-08-2011, 11:56 PM
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Originally Posted by laststop311 View Post
The pn59d6500 has a .0068 black level and the gt30 has a .0081 black level the d6500 also has full cms and greyscale control while the gt30 has very limited calibration controls and a notoriously low gamma. The samsungs have the most accurate color points of pretty much all hdtv's for 2011 and definitely of all plasmas. People experiencing problems with the d7000 and d8000 should not switch to panasonic the d6500 is where its at. I actually think the d550 is even better as people have unlocked the full cms controls and all you have to do is use curtains on your windows or put it in the basement. The d550 has the same PQ as the d8000 and costs way less.
do you have a 6500 and was it calibrated? i'm just curious where you got that black level number from.
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post #279 of 1203 Old 06-09-2011, 12:21 PM
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Quote:
Originally Posted by kheovnien View Post

Also it's a lot cheaper than the GT30 cost per inch. 60GT30 ~ $2200 vs. 59D6500 ~ $1740.

GT30 is equal too the D7000 and D8000 though. There for pricing is close, if not the same.
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post #280 of 1203 Old 06-09-2011, 03:28 PM
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Well the peeling on my 64d7000 has increased, so my replacement
is coming monday, really like this tv, hope they get this straightened out.
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post #281 of 1203 Old 06-09-2011, 03:50 PM
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Originally Posted by bostonfan2 View Post
Well the peeling on my 64d7000 has increased, so my replacement
is coming monday, really like this tv, hope they get this straightened out.
i hope they don't because you're probably a red sox fan. jk.
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post #282 of 1203 Old 06-09-2011, 06:35 PM
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Originally Posted by bostonfan2 View Post
Well the peeling on my 64d7000 has increased, so my replacement
is coming monday, really like this tv, hope they get this straightened out.
I think its to early in the game to not get another banana peeling panel, Samsung most likely hasn't had sufficient time to correct the problem. Don't get your hopes up!

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post #283 of 1203 Old 06-09-2011, 07:56 PM
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So my 59D7000 should be arriving next week from Amazon. If I have an issue with the peeling, do I return it to them and wait another month to have them ship me another one, or do I call Samsung and file a warranty claim? I'm trying to figure out, if I have a problem, how I can minimize the time I'll be without a TV.
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post #284 of 1203 Old 06-09-2011, 07:57 PM
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Since not all sets have this problem, his chance of getting another bad one isn't that great.

Quote:
Originally Posted by Techlord View Post

I think its to early in the game to not get another banana peeling panel, Samsung most likely hasn't had sufficient time to correct the problem. Don't get your hopes up!

Techlord


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post #285 of 1203 Old 06-10-2011, 12:31 AM
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Am I correct...the D6500 should not have the peeling problem because it does not have the Real Black Filter which is the coating that is peeling?
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post #286 of 1203 Old 06-10-2011, 03:04 AM
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Originally Posted by Macleod52 View Post

So my 59D7000 should be arriving next week from Amazon. If I have an issue with the peeling, do I return it to them and wait another month to have them ship me another one, or do I call Samsung and file a warranty claim? I'm trying to figure out, if I have a problem, how I can minimize the time I'll be without a TV.

The Manufacturer is Samsung - you return it immediately and rebuy once it's sorted out (or else buy a diff tv). You will very likely get nowhere with Samsung warranty. Even if many of their products are good quality, their customer service makes those overseas reps who read off scripts for other companies look half-ways competent.
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post #287 of 1203 Old 06-10-2011, 03:45 AM
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Originally Posted by David_B View Post

Since not all sets have this problem, his chance of getting another bad one isn't that great.

I got 3 bad in a row. The last one came perfect and has already almost reached the pixel area in the top left corner after <2 weeks.
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post #288 of 1203 Old 06-10-2011, 03:50 AM
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Originally Posted by tylerSC View Post

Am I correct...the D6500 should not have the peeling problem because it does not have the Real Black Filter which is the coating that is peeling?

I'm not sure anyone is 100% certain but it appears this problem only affects the D7000 and D8000 TVs which would suggest it's the RBF that is susceptible to peeling on the edge or corner. For reference, my D7000 hasn't had the problem.
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post #289 of 1203 Old 06-10-2011, 08:00 AM
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Did you look at the serial numbers?

Getting 3 in a row just a few serial numbers apart wouldn't be surprising.

If you have had 3 in a row, I would think calling Samsung might be in order.

It's great that the dealer is swapping them out for you, but he's got the stock he has, and if he has a bad run getting them from him over and over again won't help I'd guess.

I'm not trying to make excuses for Samsung, but to me this is your chance to get something extra out of them for all the trouble.

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Originally Posted by dvrmstrng View Post

I got 3 bad in a row. The last one came perfect and has already almost reached the pixel area in the top left corner after <2 weeks.


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post #290 of 1203 Old 06-10-2011, 09:04 AM
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Originally Posted by David_B View Post

Did you look at the serial numbers?

Getting 3 in a row just a few serial numbers apart wouldn't be surprising.

If you have had 3 in a row, I would think calling Samsung might be in order.

It's great that the dealer is swapping them out for you, but he's got the stock he has, and if he has a bad run getting them from him over and over again won't help I'd guess.

I'm not trying to make excuses for Samsung, but to me this is your chance to get something extra out of them for all the trouble.


2 of the 3 had different build months. The third came perfect with no peeling and within 2 weeks had begun.

I am done with Samsung for the time being. I rather have a TV i dont have to get out the flashlight and check on every day.
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post #291 of 1203 Old 06-10-2011, 04:00 PM
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Dear Don Wheeler ,

Thank you for contacting Samsung Electronics.

We understand that anti reflective coating is pealing on the TV.

The anti reflecting coating will be available around the bezel of the TV. The pealing of the cover does not
cause any issue.

If you require any further information, feel free to contact us.

Thank you,

Samsung Online Support.
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post #292 of 1203 Old 06-10-2011, 04:12 PM
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Originally Posted by DW View Post

Dear Don Wheeler ,

Thank you for contacting Samsung Electronics.

We understand that anti reflective coating is pealing on the TV.

The anti reflecting coating will be available around the bezel of the TV. The pealing of the cover does not
cause any issue.

If you require any further information, feel free to contact us.

Thank you,

Samsung Online Support.


Strong english is strong.
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post #293 of 1203 Old 06-10-2011, 07:38 PM
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The anti reflecting coating will be available around the bezel of the TV. The pealing of the cover does not
cause any issue. What does that mean?
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post #294 of 1203 Old 06-10-2011, 08:10 PM
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Quote:
Originally Posted by DW View Post

Dear Don Wheeler ,

Thank you for contacting Samsung Electronics.

We understand that anti reflective coating is pealing on the TV.

The anti reflecting coating will be available around the bezel of the TV. The pealing of the cover does not
cause any issue.

If you require any further information, feel free to contact us.

Thank you,

Samsung Online Support.

Wuut?

This could be interpreted many ways . . .

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post #295 of 1203 Old 06-10-2011, 08:23 PM
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Is peeling a common issue with plasma TVs? Should I watch out for peeling of the one sheet glass on my VT30?
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post #296 of 1203 Old 06-10-2011, 08:32 PM
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Quote:
Originally Posted by DW View Post

Dear Don Wheeler ,

Thank you for contacting Samsung Electronics.

We understand that anti reflective coating is pealing on the TV.

The anti reflecting coating will be available around the bezel of the TV. The pealing of the cover does not
cause any issue.

If you require any further information, feel free to contact us.

Thank you,

Samsung Online Support.

Another deep insight

"
Thank you for contacting Samsung Electronics.

We understand your TV screen has a peeling problem.

We are sorry for the inconvenience.

We have a protection layer on our TV's when purchased and it might be peeling from the screen as it is not
an actual screen and you need to take it off from the screen carefully and if you are not talking about it and it is
an issue with the TV screen itself, then you need to get it serviced by an authorized service technician.


If you require any further information, feel free to contact us.

Thank you,

Samsung Online Support.

"
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post #297 of 1203 Old 06-10-2011, 08:39 PM
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Quote:
Originally Posted by haloimplant View Post

Is peeling a common issue with plasma TVs? Should I watch out for peeling of the one sheet glass on my VT30?

No and no. I started lurking here around 2001 and i have never seen any posts or heard any reports of peeling AR Filters any Plasma or LCD TV, regardless of brand. This Samsung peeling issue is a first for me. I never even thought it was possible. It's only happening on these particular Samsung models - there are no report of such a thing on the other brands.

I'm sure they'll figure it out and correct it eventually (they've never had a problem like this on previous generations). It's probably something simple like maybe faulty adhesive or too much heat shrinkage of the film or a flaw in the bonding process.

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post #298 of 1203 Old 06-10-2011, 09:03 PM
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Quote:
Originally Posted by Dave_O View Post

..."We have a protection layer on our TV's when purchased and it might be peeling from the screen as it is not an actual screen and you need to take it off from the screen carefully and if you are not talking about it and it is an issue with the TV screen itself, then you need to get it serviced by an authorized service technician".....

If anyone is brave enough to try to remove the peeling film maybe saving this CSR's email will ensure that they'll replace the panel under warranty after the owner follows the directions and attempts to remove the film further, only to find out that it's really not supposed to be removed by the owner.

I'm still wondering if the sheet that's peeling up is a protective layer of plastic that was supposed to have been removed when the panel was installed during the TV's final assembly. From the pictures it looks like a sheet of stiff mylar, but when a few Panasonic owners removed their Plasma's AR Filter they had to scrape it off with a razor blade and it was gummy and took several hours.

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post #299 of 1203 Old 06-10-2011, 09:14 PM
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Quote:
Originally Posted by RandyWalters View Post

If anyone is brave enough to try to remove the peeling film maybe saving this CSR's email will ensure that they'll replace the panel under warranty after the owner follows the directions and attempts to remove the film further, only to find out that it's really not supposed to be removed by the owner.

I'm still wondering if the sheet that's peeling up is a protective layer of plastic that was supposed to have been removed when the panel was installed during the TV's final assembly. From the pictures it looks like a sheet of stiff mylar, but when a few Panasonic owners removed their Plasma's AR Filter they had to scrape it off with a razor blade and it was gummy and took several hours.

Since I haven't received my TV yet I can't say for certain, but I am assuming the film they are talking about is the plastic that they put over the screen/bezel so you don't scratch it/get finger prints on the screen when taking it out of the packaging and setting it up. It's just a matter of poor communication.

From what I have seen, it is the RBF, not the protective packaging plastic that is stuck on the TV when you first open it.
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post #300 of 1203 Old 06-10-2011, 09:22 PM
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There is nothing to peel off on the glass screen when new. Just some protective stuff around the frame. Its usually very obvious when it needs to removed. This stuff looks like its supposed to be there.
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