Last night, we wall mounted a brand new Samsung pn64d550. This new 64 inch plasma replaces a 2007 model Samsung plasma 50 inch.
Installation was smooth. Picture quality fantastic. However, BIG problem: When the TV is turned ON, the Time Warner DVR (Motorola DCX-3400) is unresponsive from the remote control's inputs. Channels will not change, guide does not work, etc. However, when the TV is turned OFF, the remote control functions the cable box perfectly.
I've used the search tool on this board and found that some older model LCD and plasmas had a tendency to emit noisy IR signals, and therefore "confused" some components in the room, such as cable boxes. As such, some components would not recognize the commands of its remote control. Not heard about these problems on newer models, such as mine.
I contacted both Samsung and Time Warner today. Surprise surprise, each company blames it on the other's shortcomings.
Any thoughts on how to proceed? Is my TV bad, or is the DVR's IR sensor so weak that it cannot differentiate between the brightness in the room (from the TV) and the remote control's inputs? Thanks.