New plasma problem, looking for advice - AVS Forum
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post #1 of 10 Old 01-17-2012, 06:17 PM - Thread Starter
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I just took delivery of my new 55 inch VT30 and encountered a problem.
I started running break in slides and noticed a small vertical line about two inches long on the right side. It mainly showed up on bright slides.
I gave it 100 hours on slides hoping it would go away and it did not so I called Panasonic.They have a tech scheduled for Friday. In the meantime I told my wife of the problem and had her take a look. To my surprise she noticed a scratch (possible crack) where the line would show up. The TV is in a dark room and I never did the "flashlight" inspection on delivery. The packaging was perfect. Now I don't know what to do.I have had the TV a week.
Any advice is appreciated.
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post #2 of 10 Old 01-17-2012, 06:22 PM
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Weird lines and a possible scratch or crack? Exchange it.
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post #3 of 10 Old 01-17-2012, 08:49 PM
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Originally Posted by greenjp View Post

weird lines and a possible scratch or crack? Exchange it.


+1 asap.

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post #4 of 10 Old 01-17-2012, 09:47 PM
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Where did you buy it?
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post #5 of 10 Old 01-17-2012, 09:55 PM
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Unfortunately it sounds like it might be physical damage and if so, it wouldn't be covered under warranty and wouldn't qualify for exchange from a retailer unless it could be proven that the damage occurred before the TV was signed for. Hopefully it's a physical defect in the panel or the glass.

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post #6 of 10 Old 01-17-2012, 10:03 PM
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Quote:
Originally Posted by RandyWalters View Post

Unfortunately it sounds like it might be physical damage and if so, it wouldn't be covered under warranty and wouldn't qualify for exchange from a retailer unless it could be proven that the damage occurred before the TV was signed for. Hopefully it's a physical defect in the panel or the glass.

If he purchased the panel from a big box, I am sure it won't be a problem getting an exchange.
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post #7 of 10 Old 01-18-2012, 05:05 AM - Thread Starter
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I purchased it from Expo Electronics.
When you look close with a flashlight it looks like it got scratched at the factory because the line is uneven. I can't tell if it is a crack.
With the TV on you can't see it from 6 feet away so it's not large.
The packaging was good so it had to hapen at the factory.
My concern is they will say it is my problem.
I was going to call them today.
They have a 14 day no question return policy.
Or do I call them and simply say I want to send it back and not even get into it. it may not concern someone who is not fussy (like me).
Not sure what to do.
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post #8 of 10 Old 01-18-2012, 05:08 AM
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Quote:
Originally Posted by corvetteken View Post

Now I don't know what to do.

You're doing it. Let the tech look at it and go from there.

60" 1080p 3D Plasma Panel
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post #9 of 10 Old 01-18-2012, 07:14 AM
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Quote:
Originally Posted by corvetteken View Post

I purchased it from Expo Electronics.
When you look close with a flashlight it looks like it got scratched at the factory because the line is uneven. I can't tell if it is a crack.
With the TV on you can't see it from 6 feet away so it's not large.
The packaging was good so it had to hapen at the factory.
My concern is they will say it is my problem.
I was going to call them today.
They have a 14 day no question return policy.
Or do I call them and simply say I want to send it back and not even get into it. it may not concern someone who is not fussy (like me).
Not sure what to do.

If you honestly feel that it's a factory defect in the outer glass or the plasma panel's glass underneath, i'd return it for sure and not gamble that Panasonic will cover it, or hassle with having them replace the outer glass or the plasma panel (whichever is scratched).

If it is a defect in the plasma panel's glass then it could possibly get worse as it goes through several heat/cooling cycles as you continue to use the TV.

Randy
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post #10 of 10 Old 01-18-2012, 08:45 AM
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Quote:
Originally Posted by RandyWalters View Post

If you honestly feel that it's a factory defect in the outer glass or the plasma panel's glass underneath, i'd return it for sure and not gamble that Panasonic will cover it, or hassle with having them replace the outer glass or the plasma panel (whichever is scratched).

If it is a defect in the plasma panel's glass then it could possibly get worse as it goes through several heat/cooling cycles as you continue to use the TV.

I agree. I've done a lot of business with Expo and if you tell them the defect was there right out of the box they will exchange it.


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