Join Date: Feb 2008
Location: New Smyrna Beach, Florida
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I have a 59D7000 and unfortunately downloaded the 1016.2 software before trying the emulator, so I can't use it to upgrade the logic board on my set. When I spoke with Samsung, they actually said there had been no reported problems with FBr, and almost implied that I was crazy to insist that they had been sending owners of these sets a software fix for the logic board via USB flash drives! They said a 2nd level CS rep would call me, but that never happened. I've had the set since last July and really don't want to return it. What options do people like me have to fix this problem? Has anybody had a service tech come to their home to fix the logic board software, and was there a cost involved?