On black friday I bought a 51" Samsung PN51D530A3. About 35 days later, TV completely died, refused to power on. I called BestBuy and they said that because it was after 30 days, to refer to the manufacturer's warranty. So I call Samsung, they tell me the repairman will call within 48 hours. I wait a week, and nothing. I call Samsung back, explain that the repairman never contacted me, they said they will setup a new appointment. The repairman never calls me. A week later, I setup an appointment online, thinking that might be different. No dice. It's now been 3 weeks that I've had a broken TV, so I called up BestBuy and bitched at them, and they promised to send a guy to repair the TV.
The guy calls me and tells me it will take 10 days to order the part, and sets up a repair appointment. I get one of those "12-4" repair times, so I take a half day off work to babysit the guy, and of course he shows up at like 5:30. He works on the TV for about 20 minutes, then goes "hmmm, I didn't bring the right part. I'll need to order a different part." So he sets up an appointment for me for 10 days later, and again I take a half day off work, and this time he doesn't even show up! He calls about 30 minutes after my appointment window and says "Oh yeah sorry I can't find the part I ordered, I don't know where they put it. I'll have to reorder, that will be another 10 days."
At this point I'm livid, I planned on going into BestBuy after work and demanding a full cash refund for the lemon of a TV they sold me that has been broken for over a month now. I check around online, for some user reviews of the TV. Of course, on Amazon the TV has like 45% 1 star reviews, everyone seems to have my same problem. Thankfully the guy actually calls back, says he has the panel and is on his way to my place. I head home, he installs the panel, and it works beautifully. I watch the Super Bowl with 20-30 of my friends on my beautiful HD TV! Jubilation! Ecstacy! I was totally forgetful of my painful experience and was just happy to have my TV back.
Now it's a week later. I've got my computer plugged into my TV and I'm surfing the net, when all of a sudden I see this: (See attached, I'm not a spammer blah blah"
Since that image is a little hard to see, its basically two lines of pixels that are "stuck" white. Look at the first and last S in smartphones. I use the word "stuck" in quotes, because its not really stuck. It's like two lines of white static, that completely disappear on a dark black screen, as seen in the second photo.
I'm not even mad any more, I'm just defeated. At least this time I can watch TV while I wait for a month while BestBuy and Samsung fight over who is going to fix it. This is easily the most expensive single item I've ever purchased, since I consider my home built computer to be made of several cheaper parts. I've just never been burned so bad by a purchase.
Does anyone have any advice? Do you think BestBuy would give me a full cash refund even past the 30 days? Should I just suck it up and get it repaired, and hope it doesn't break again?