Official Panasonic ST50 Series Discussion Thread [No Street Price Talk] - Page 310 - AVS Forum
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post #9271 of 9989 Old 03-28-2013, 03:16 PM
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Originally Posted by atc250r View Post

I quoted myself since no one else has replied.

I called Panasonic Customer Service, and they are requiring me to bring my TV into the Service Dept at the dealer I bought from. I am 1.5hrs from a major city, and they say they won't come to me for in-home service.

At first they said my internet connection was too slow. Now they say maybe a circuit board needs replacing. Not happy at all with, shall I say, Lack Of Customer Service.

Am I wrong in demanding an entire new TV if the circuit board is to blame? The TV has acted this way since Day 1, I just never bitched about it until now.

You bought this from an authorized Panny dealer ?

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post #9272 of 9989 Old 03-28-2013, 03:48 PM
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Originally Posted by htwaits View Post

You don't have to worry about either kind of black bars unless you don't watch much of other types of source material. The point to remember is that watching the exact same fixed image, like logos, ticker tape, and score bars, for very long periods of time can lead to image retention. On example might be watching the same channel, with a high contrast logo, from 8:00 AM to 5:00 PM every day. It would be hard to overcome that by watching other sources at night.

There's no reason to use the term "burn-in" because you would have to go off and leave your display playing ESPN for weeks to come close to burn-in. Burn-in means that the fixed image can NOT be removed. IR is temporary, but it's common for new owners to be upset that the IR they see doesn't go away soon enough. In most cases they have to use colored slides to find it, because it's not visible with normal source material.

If you mix what you watch from different sources, you should be fine. smile.gif

Thanks so much htwaits!!!!
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post #9273 of 9989 Old 03-28-2013, 05:38 PM
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If you mix what you watch from different sources, you should be fine. smile.gif

Thanks so much htwaits!!!!
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post #9274 of 9989 Old 03-28-2013, 07:06 PM
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Just my 2 cents...
I have had the tv for two months and I have loved every minute of it!biggrin.gif

Thank you.

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post #9275 of 9989 Old 03-28-2013, 07:29 PM
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^^ +1 ... I love my 60ST50. Nothing but great picture. I don't regret one moment of my purchase. Watching TV is so much more enjoyable on the plasma.
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post #9276 of 9989 Old 03-29-2013, 03:46 AM
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^^ +1 ... I love my 60ST50. Nothing but great picture. I don't regret one moment of my purchase. Watching TV is so much more enjoyable on the plasma.
I'm thinking of pulling the trigger on a 60" Panasonic Plasma also. How far are you sitting from your TV? I'm just worried that it might be to big from the distance i am sitting from.
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post #9277 of 9989 Old 03-29-2013, 05:47 AM
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Originally Posted by Jammers10 View Post

I'm thinking of pulling the trigger on a 60" Panasonic Plasma also. How far are you sitting from your TV? I'm just worried that it might be to big from the distance i am sitting from.

How close is your MVP? Fwiw I got a 55 and sit 13 ft away and wish I had a 60...but I also have a wife that Sid the 60 would overtake the fireplace mantel.

Go big if you can and you aren't closer than 7 ft
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post #9278 of 9989 Old 03-29-2013, 07:56 AM
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I'm sitting about 8.10 feet away from the TV right now. Yeah man at 13 feet you could have easily gone to 70".
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post #9279 of 9989 Old 03-29-2013, 08:12 AM
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I was sitting 8 feet from my 60ST50 and felt that was too close, even though THX recommendations were 7.8 feet. I now sit at 10 feet and this feels comfortable for me. It is very subjective as some prefer a closer sitting distance for a more immersive experience.
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post #9280 of 9989 Old 03-29-2013, 08:15 AM
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I Have a 65" st50 and sit aprox. 9 ft away, at times I wish for a larger set! Have had the tv for appros 10 mo. and am extremly pleased with it, no IR to speak of and definatly no buzzing, hope that helps for those that are concerned about long term use.
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post #9281 of 9989 Old 03-29-2013, 10:25 AM
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Originally Posted by walker17 View Post

I Have a 65" st50 and sit aprox. 9 ft away, at times I wish for a larger set! Have had the tv for appros 10 mo. and am extremly pleased with it, no IR to speak of and definatly no buzzing, hope that helps for those that are concerned about long term use.
Walker 17
Did it feel too big when you first got it? I know TV's shrink after having them for some time.
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post #9282 of 9989 Old 03-29-2013, 10:46 AM
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I upgraded from a 50" to a 55" in December and remember feeling like it was so much bigger, now I wish I had a 65" lol.

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post #9283 of 9989 Old 03-29-2013, 12:27 PM
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Originally Posted by Jammers10 View Post

I'm thinking of pulling the trigger on a 60" Panasonic Plasma also. How far are you sitting from your TV? I'm just worried that it might be to big from the distance i am sitting from.

I'm sitting 9 feet away and sometimes I feel I can go bigger. When I first got the TV, it felt small and I had to double check the size at the back of the TV just to make sure it's a 60"...LOL. Probably the only regret is not going bigger.
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post #9284 of 9989 Old 03-29-2013, 03:29 PM
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Well i think i've made up my mind. Even if the 60" feels a bit big at first it will get smaller and i will regret it if i go any smaller. I don't have anything to gain going from 50" to 55".
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post #9285 of 9989 Old 03-29-2013, 04:41 PM
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Quote:
Originally Posted by Jammers10 View Post

I'm thinking of pulling the trigger on a 60" Panasonic Plasma also. How far are you sitting from your TV? I'm just worried that it might be to big from the distance i am sitting from.

60ST50 - primary seating position is about 9 feet, straight on. Secondary seating (angle view) varies from 10 - 12, secondary straight-on seating is around 12 ft back.

9 feet is great for (most) blu-rays & HDDVDs - and marvelous for full-screen (16:9) material; that distance also works for better quality SDDVDs and some "HD TV" programming.

Wife finds 9 feet acceptable for nearly all viewing - I sometimes prefer the 12-foot distance for poorer quality material.

FWIW, we also have a 50" Pan, with primary seating about 10 ft straight on: SD DVDs and "HD TV" both tend to look Great on that panel!


An interesting observation: while the 60" panel has "grown smaller" when viewing Wide-screen material from our primary seats, full-screen programming still seems impressively Big, AND the 60" seems to look "Bigger" from across the room than from our normal seats!
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post #9286 of 9989 Old 03-29-2013, 05:38 PM
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Originally Posted by Dierkdr View Post

60ST50 - primary seating position is about 9 feet, straight on. Secondary seating (angle view) varies from 10 - 12, secondary straight-on seating is around 12 ft back.

9 feet is great for (most) blu-rays & HDDVDs - and marvelous for full-screen (16:9) material; that distance also works for better quality SDDVDs and some "HD TV" programming.

Wife finds 9 feet acceptable for nearly all viewing - I sometimes prefer the 12-foot distance for poorer quality material.

FWIW, we also have a 50" Pan, with primary seating about 10 ft straight on: SD DVDs and "HD TV" both tend to look Great on that panel!


An interesting observation: while the 60" panel has "grown smaller" when viewing Wide-screen material from our primary seats, full-screen programming still seems impressively Big, AND the 60" seems to look "Bigger" from across the room than from our normal seats!
I sit close to 9 feet straight on.
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post #9287 of 9989 Old 03-29-2013, 09:25 PM
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I've had my 55ST50 for a couple months now and I really like it, but there's an issue that has been bugging me.

When the TV displays full black or black bars, the entire left edge (about 1/8" from the bezel) from top to bottom seems to dither excessively. It's distracting because they rest of the screen would be so dark and this blemish runs the entire length of the left edge.

Has anyone else experienced this?
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post #9288 of 9989 Old 03-29-2013, 09:37 PM
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Originally Posted by rich7sena View Post

I've had my 55ST50 for a couple months now and I really like it, but there's an issue that has been bugging me.

When the TV displays full black or black bars, the entire left edge (about 1/8" from the bezel) from top to bottom seems to dither excessively. It's distracting because they rest of the screen would be so dark and this blemish runs the entire length of the left edge.

Has anyone else experienced this?

I have, easy fix. Just turn down your brightness a couple more notches.
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post #9289 of 9989 Old 03-29-2013, 09:49 PM
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I have, easy fix. Just turn down your brightness a couple more notches.

Thanks so much.

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post #9290 of 9989 Old 03-29-2013, 09:55 PM
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Quote:
Originally Posted by JSpectre88 View Post

I have, easy fix. Just turn down your brightness a couple more notches.

Thanks so much.

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post #9291 of 9989 Old 03-30-2013, 12:00 PM
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Originally Posted by chunon View Post

You bought this from an authorized Panny dealer ?

Yes, I did. Quite a large one infact, with their own service center too. That's where I am supposed to bring my TV to.
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post #9292 of 9989 Old 03-31-2013, 08:00 PM
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I posted this in the buzzing thread but figured I would post here.

Hi All,
I have a 55ST50 that I got back in late July from BB. I broke in the tv using d-nice's slides and used his recommended settings. When I initially had the tv I did not hear any buzzing at all. Now recently about a week ago I started to hear buzzing. I hear it on lighter colored scenes as others have reported. I do not use the speakers from the TV. I use the speakers connected to my denon AVR. I have a HTPC hooked up to the AVR and then to the TV. No other connections. I have the TV wall mounted and can hear the buzzing from about 8ft away even with the speakers at a decent volume.

Should I just contact Panasonic to get a repair scheduled? I know most say warranties are not worth it but maybe I should've gotten the warranty through BB to save me the trouble and making it easier to get a replacement.
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post #9293 of 9989 Old 03-31-2013, 08:03 PM
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Originally Posted by utee05 View Post

I posted this in the buzzing thread but figured I would post here.

Hi All,
I have a 55ST50 that I got back in late July from BB. I broke in the tv using d-nice's slides and used his recommended settings. When I initially had the tv I did not hear any buzzing at all. Now recently about a week ago I started to hear buzzing. I hear it on lighter colored scenes as others have reported. I do not use the speakers from the TV. I use the speakers connected to my denon AVR. I have a HTPC hooked up to the AVR and then to the TV. No other connections. I have the TV wall mounted and can hear the buzzing from about 8ft away even with the speakers at a decent volume.

Should I just contact Panasonic to get a repair scheduled? I know most say warranties are not worth it but maybe I should've gotten the warranty through BB to save me the trouble and making it easier to get a replacement.

I don't see why you shouldn't contact them. smile.gif
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post #9294 of 9989 Old 03-31-2013, 08:07 PM
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Already guess I'll be giving them a call tomorrow. What info do they require when calling for support? Do they require S/N cause I do not think I can get the info since the tv is wall mounted.
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post #9295 of 9989 Old 03-31-2013, 08:12 PM
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Well just decided to update the software to the latest available. I know techs love to say 'Have you upgraded your software?' so to get that one out of the way might as well update and test it out.
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post #9296 of 9989 Old 03-31-2013, 08:21 PM
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I don't see why you shouldn't contact them. smile.gif
+1

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post #9297 of 9989 Old 03-31-2013, 08:22 PM
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Already guess I'll be giving them a call tomorrow. What info do they require when calling for support? Do they require S/N cause I do not think I can get the info since the tv is wall mounted.
The SN is on the side by the buttons. If you have not registered it I would do,it before you call. It only takes a couple of minutes. They will probably want to know where and when you bought it.

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post #9298 of 9989 Old 03-31-2013, 10:32 PM
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Originally Posted by utee05 View Post

Already guess I'll be giving them a call tomorrow. What info do they require when calling for support? Do they require S/N cause I do not think I can get the info since the tv is wall mounted.
If your S/N isn't on your BB receipt, then BB can probably get it for you from your invoice number.
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post #9299 of 9989 Old 04-01-2013, 09:49 AM
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I'll be calling panny support later on today to schedule an on-site repair. BB did not have my S/N since I did not get extended warranty plan. Guess I'll need to take down the TV to get the info.

Will update on my repair.
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post #9300 of 9989 Old 04-01-2013, 09:58 AM
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Originally Posted by utee05 View Post

I'll be calling panny support later on today to schedule an on-site repair. BB did not have my S/N since I did not get extended warranty plan. Guess I'll need to take down the TV to get the info.

Will update on my repair.
Its not on a sticker on the side with the buttons?

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